Current Faculty & Staff

Current Faculty & Staff
Current Faculty & Staff
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Explore Services
There are many technologies available at TCU, and it can be hard to know where to
get started. Our Services page highlights the most common IT services, organized by
category or listed alphabetically if you’re looking for something specific.
Additionally, some software on campus is managed by departments outside of IT. We've
created a list of the most common software and the corresponding departments that
can assist you with these tools.
IT Services
Non-IT Managed Services
If you don't find what you are looking for, reach out to the
IT Help Desk
Join the IT Liaison Email List
Want to be in the loop with technology at TCU? Faculty and staff can sign up for the
IT Liaison email list to receive updates about IT maintenance and brief service outages.
To join,
contact the IT Help Desk
and ask to be added to the IT Liaison list.
Classroom Technology & AV Support
TCU's IT AV team
offers classroom AV support before, during, and after class.
If you are experiencing a problem while teaching, call 817-257-7121 for immediate
help
, and they will send someone to assist you.
CIS also offers
technology orientations in one-to-one or group sessions to help you feel confident
about the technology in your teaching spaces.
Schedule a training or view classrooms and their equipment
Scantron Test Scanning
IT provides two types of Scantron test scanning services. Learn more about your
Scantron options
High-Performance Computing
TCU's Advance Computing Center provides an environment for high-performance computing
ideal for small jobs requiring a bit more power than a department may have readily
available.
Explore TCU's High-Performance Computing and research community
Qualtrics
Qualtrics is a web-based survey tool that allows you to build, distribute, and collect
data to gather feedback, analyze results, and generate reports. Learn more on our
Qualtrics Resource page
RedCap Cloud
Some research projects may qualify for RedCap Cloud access. This is software is allocated
and managed by TCU's Office of Research & Creative Activity. Learn more on their
RedCap Cloud Resource page
Submit Research Proposals through FrogFlow
In the Office of Research & Creative Activity, the Sponsored Programs group uses FrogFlow
for proposals and approvals. Learn more about
getting FrogFlow access on their page
You can create a TCU username and password at:
newuser.tcu.edu
(if you have not created one yet) on or after your start date. You will need your
TCU ID number that was given to you when you got hired. This will also create your
corresponding email address.
Your username and email are related, but used for different purposes. See the example
below.
Username:
superfrog
Email Address:
super.frog@tcu.edu
When logging into TCU websites, you will use your username (e.g., superfrog) and password.
Notice that your email
may have a period
in the section before the @ symbol.
Your username will not have any punctuation. Accidentally trying to log into a website
with your full email instead of your username will not work and may lock your account.
Passwords expire every 365 days
, but we encourage you to change it before the last day to avoid being locked out.
You will receive an email 14 days prior to it expiring to remind you to change it.
If you get locked out of your account, forget your password, or need to change your
password, visit
password.tcu.edu
to reset it or unlock it.
*Note: if you have locked your account, wait 5 minutes for it to unlock before trying
to change your password.
Please see the
Network and Computer Usage Policy
for detailed information and responsibilities of TCU account ownership.
Enroll in Okta, TCU’s multifactor authentication (MFA) system, to help protect your
accounts.
Be sure to enroll in both options: push notification and text message.
Learn more and get started on our
Okta resource page
All TCU employees are provided with a Microsoft-based email account.
Visit our
email resource page
to learn more.
When you arrive on campus, your personal phone and devices can use TCU’s wireless
network,
eduroam
Visit our
eduroam resource page
for step-by-step instructions to connect each of your devices.
If your position requires you to use a computer, you may be assigned a shared computer
or an individual one. Shared computers will allow you to log in to access the tools
you need for your job (common for facilities, part-time, or adjunct professors, etc.).
If your position requires an individual computer, your supervisor will work with you
and IT to request one. When requesting your computer, check with your department to
ensure that you are listed as the owner of your computer and have been granted admin
privileges.
TCU-owned primary computers are replaced every four years with the standard specifications.
Your department will have to fund upgrades beyond the standard option. TCU will provide
software and hardware support for all TCU-owned computers.
Our consultants have experience with all of the standard software that comes pre-installed
on our campus computers and will be able to provide assistance with software that
we have campus licenses for. Keep in mind that we do not have experience with every
third-party application that you can download to your machine, and we may refer you
to the vendor for assistance with additional software licensed by IT for campus use.
IT provides full support for all TCU-owned devices that need to connect to the network.
You will use TCU Faculty Staff for wireless devices (ex: department-issued laptop)
and the blue ethernet ports in your office for wired devices (ex: desktop computer).
If you have a TCU-owned laptop and are having trouble logging in, plug it into a blue
ethernet port in your office and restart your device to resync with the TCU network.
If that doesn't work, reach out to us at the
IT Help Desk
Visit our
Internet Access resource page
to learn more.
If you are off campus you may need to access TCU tools or gain remote access to an
on-campus computer through a VPN (Virtual Private Network) and Remote Desktop.
To learn more, visit our
working remotely resource page
If your position requires a phone, your supervisor will work with you and IT to request
one. RingCentral is TCU's phone system.
With RingCentral, you can configure call answering preferences, have voicemails sent
to your email, and use your smartphone, tablet, and computer to answer calls if you
are away from your desk phone.
Once your phone has been delivered and assigned, learn more on our
RingCentral resource page
TCU provides faculty and staff with two different types of file storage options: 1)
TCU network storage and 2) cloud-based storage. Read about each of them below so you
can choose where to store your data and files.
TCU Network Storage
There are two different network storage options that you can use for different purposes,
and you may hear them referred to as your “shares.” These are regularly backed up
by TCU’s servers.
Learn more about Network Shares
HomeFile shares
are designed for individual use and are private to your account to store TCU business
data. You may hear this referred to as your
M: Drive or personal share
CommonFile shares
are designed to share data within departments or specific groups of people. Every
department has a shared CommonFile drive to be able to share data and is named accordingly.
Since this can be seen by others, it is important to be careful what you put in this
share.
Discuss how CommonFiles are used with your supervisor.
Cloud-based Storage
TCU also has two cloud-based storage solutions through Box and Microsoft OneDrive.
Discuss with your supervisor if there is a preferred option in your department.
Using
Box
, files can be securely stored and accessed easily from any device online and is similar
to Dropbox. Share large files securely with anyone—even if they are not TCU employees
or students. Visit our
Box resource page
to learn more.
OneDrive
is similar to Box in features, but it also integrates more directly with other Microsoft
products and Teams, so some departments prefer using this option.
There are two types of printing devices on campus in a department: HP and Xerox.
HP:
To print to an HP, put in an IT ticket with the printer’s queue name from the label
on the printer. (Ex: \\tcuprintsrv01\IT_HP4200_LIB1130) Visit our
HP resource page
to learn more.
Paper and toner for HP devices are purchased and funded by the department and should
be ordered as office supplies.
Xerox:
To print to a Xerox, have your supervisor put in an IT ticket with budget codes to
be added to the PaperCut system. Visit our
Xerox resource page
to learn more.
Paper (8.5x11 white) and toner for Xerox devices are covered under contract and your
supervisor can submit an
IT ticket
with your department’s budget codes.
Discuss with your supervisor what kind of printer access you will need and who to
report physical printing problems (e.g., printer jam) to if they occur.
Some departments may have mounted TVs that have cable television access for work related
duties.
Cable TV Channel Line Up
If you need additional equipment for your position, discuss your needs with your supervisor,
and work with them to
submit a purchasing ticket
with your department’s budget codes.
IT’s Purchasing department guides technology standards and purchasing while considering
security for the TCU community. If you are still in the researching phase for your
equipment, reach out to the
IT Help Desk
to be connected to the Purchasing department for current recommendations and standards.
They may also have resources and discounts through their vendors.
New to TCU? Download the Technology Onboarding Checklist
Working Remotely Resources
Are you moving to a new office space?
Make your transition smooth by preparing your technology ahead of time.
IT Help Desk
Call Us (817) 257-4357 (HELP)
Chat with Us
Submit a Ticket
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