CVTA - Online Training Center

CVTA - Online Training Center
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In today's job market, the flood of AI-generated resumes and automated applications not only clouds genuine talent but also leaves employers struggling to see real skills and motivation.
CareerPrepped helps job seekers stand out above the noise. It supplements LinkedIn and job boards, equipping users with the tools to build confidence, prove capabilities, and showcase the evidence employers value when making hiring decisions.
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Empower Your Grads to Thrive in an AI-Driven Economy
As generative AI makes it easy to create generic résumés, it's getting harder for employers to know what students can actually do. Résumés have always shown only part of the picture - and now AI is making that picture even less clear. Furthermore, the demand for "human skills" like communication and teamwork has risen as AI continues to automate more work tasks.
In response to feedback from the career education community, MaxKnowledge developed CareerPrepped: a self-directed platform that helps students succeed in an AI-driven job market. Career and technical education institutions can use CareerPrepped's suite of self-help tools to support students, graduates, and job seekers to highlight their skills, secure their dream jobs, and grow their careers in today's AI world.
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Online Training Center
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Employee Training and Certification
For Career Education Institutions
Online Training for Faculty, Staff and Management
Over 230 Training Courses - Various Functional Areas
Each Course Provides 4 Hours of Continuing Education
Digital Badge & Certificate of Completion
Courses Provide Credit Toward
Professional Certification
Training Courses
Admissions
Compliance
Financial Aid
Leadership
Career Services
Student Services
Workplace Skills
Institutions that provide certification opportunities for their employees may display the appropriate
CHEP Recognition Seals
on their websites.
Free Professional Development Resources
Identify and achieve your performance goals
Join a community of over 270,000 career education professionals
Learn the essential skills you need to boost your career success
Expand your knowledge of the higher education sector
Career Success Toolkit for Your Grads
Elevate Career Services and Job Placement Outcomes Effortlessly
Empowering Career Success
in the AI Era
Explore CareerPrepped
Complete 12 ED/EC training courses to become a Certified Higher Education Professional (
CHEP
) in Teaching. CHEPs can meet their annual continuing education requirements by completing 2 courses from any training area.
Instructional Planning & Design
EC115
Integrating Career Readiness Into Your Courses: Part I
This course will provide an overview of career readiness including information and activities that may be incorporated into your courses. This course, which forms Part I of a two-part series, provides details about four specific career readiness skills: critical thinking/problem solving, verbal/written communications, teamwork/collaboration, and information technology applications. Additional thoughts and resources will also be provided to allow you to consider multiple ways to assist students in developing these skills in your courses.
EC116
Integrating Career Readiness Into Your Courses: Part II
This course will provide a brief review of career readiness and provide additional skills to incorporate into your courses. This course is Part II of a two (2) part series of courses. Therefore, this course will provide details about four (4) additional specific career readiness skills. These skills include leadership, professionalism/work ethic, career management, and global/multicultural fluency. Further thoughts and resources will also be provided to allow instructors to consider additional ways to incorporate these skills into their courses.
Instructional Delivery & Assessment
EC150
Assessment Strategies for CTE Educators
During this course, participants will learn strategies for planning and implementing assessments in hands-on classes and career and technical education (CTE) learning environments. Effective design and implementation of assessments helps ensure that
all
students can grow and develop as learners' empowering them to build on their strengths. Perhaps even more important, good assessments help educators design their courses. In this course, educators will learn how to view assessments as formative representations of what students know at that moment, tools to help students understand how they learn and become expert learners, and essential instruments educators can use to actively assess their own approaches and instructional practices.
ED143
The Most Effective Instructor
The most effective instructors are scholars, but they are also facilitators. Good scholars have a command of knowledge in their field of expertise that is both broad and deep. For a scholar to become an instructor, he or she also needs to be a facilitator. Facilitators help others to learn, which is as important as scholarship. In this course we will define "the scholar" and "the facilitator" as individuals (although they are two aspects of one person), as well as compare and contrast their nature and their roles. You will examine issues and challenges faced by instructors, both on-ground and online, and look at developing and improving your facilitation skills.
Instructional Theories & Applications
EC140
Introduction to Positive Psychology for Educators
Positive psychology is the science of human flourishing and is leveraged to cultivate well-being for students, teachers, and staff in schools around the world. You'll be introduced to the tools of positive psychology to help you and your students thrive in the classroom and in life. This course is designed to help you understand the science of well-being and how to employ it for yourself and in educational settings to support well-being and academic achievement. The modules cover positive psychology's origins, and the research and application of the PERMA model, Character Strengths, and positive education.
EC151
Creating a Safe & Engaging CTE Environment for All Executive Functioning
This course aims to help CTE educators at the postsecondary level refine their teaching practice by creating welcoming, engaging classrooms (or shops, labs, theaters, farms, studios, job sites, etc.) for all learners. Participants in this course will explore how to create safe, meaningful, and engaging learning environments. You’ll learn about how to foster creative problem solving, bring student voice and experience into the classroom, bolster student engagement, and create a dynamic, learner-centered CTE environment.

This course is intentionally designed through the lens of Universal Design for Learning, or UDL. UDL is a research-based educational approach that optimizes teaching and learning. This course will highlight UDL-aligned practices and include concrete examples of how you can apply these practices in your CTE courses.
EC152
Supporting Executive Functioning in CTE
Executive functions enable learners to do the following:
Set goals
Plan and strategize how they will meet goals
Manage information and resources
Monitor and assess their progress toward goals
In this course, you will explore concrete strategies you can use in your CTE course to support your students’ executive functioning skills. By doing so, you’ll help them become strategic, creative, goal-directed learners who are ready to shine, not only in your course, but also in their chosen professions.
EC153
Strengthening CTE Instruction with Clear Learning Goals
This course, designed especially for CTE educators, explores the role that goals play in learning and how they are an important part of a CTE course. Simply put, learning goals give students a clear understanding of what they are expected to know and be able to do by the end of a learning experience or unit of study. When an instructor sets clear goals for their courses, or for a learning experience, students know where they’re headed. Just as a GPS lets travelers know where they will arrive at the end of their journey, a clear goal gives learners an understanding of what is expected of them.

Universal Design for Learning (UDL) is a framework to improve and optimize teaching and learning for all people based on scientific insights into how humans learn. When a CTE teacher designs instruction using the UDL framework, they start with a clear learning goal, consider the variability of learners in their course, predict what barriers learners might face when trying to meet the goal, and then, design their instruction to remove as many barriers as possible. When teachers approach instructional design using UDL, learning environments are more accessible, inclusive, equitable and challenging for every learner. And, these equitable learning environments all begin with clear learning goals! (CAST,
The Goal of UDL
Enhancing Student Retention
Managing the Class & Students
Modeling & Teaching Professionalism
Supporting Diverse Students
Teaching with Educational Technology
EC131
How to Develop Virtual Reality Lessons
Virtual reality (VR) lessons can be implemented in all subject areas, and this course is designed to get teachers thinking about how it can be used in their classrooms. VR can be a nice addition to the teaching toolkit, but some resources, including hardware, will be needed. In this course we use the Meta Quest 2 headset by Oculus, but the results will be similar if different headsets are used. Various software applications will be shared that teachers can acquire for little or no cost.
AI Applications in CTE
Teaching with Practical Applications
Subject Specific Teaching Strategies
Complete 12 EL training courses to become a Certified Higher Education Professional (
CHEP
) in Online Teaching. CHEPs can meet their annual continuing education requirements by completing 2 courses from any training area.
Delivering Online Instruction
Designing Online Instruction
Engaging Online Learners
Online Learning Assessment
AI Applications in CTE
Complete 12 training courses from the list below to become a Certified Higher Education Professional (
CHEP
) in Admissions. CHEPs can meet their annual continuing education requirements by completing 2 courses from any training area.
Enhancing Enrollment Outcomes
Core
A minimum of 6 courses must be taken from the core training area.
AC101
Understanding the Admissions Profession
The admissions profession is evolving, and today’s admissions professionals must be prepared to do far more than process applications. This course invites learners to explore what it truly means to succeed in admissions in a complex, student-centered environment. Participants will examine the foundations of the profession, essential competencies for success, student decision-making, professional readiness, and ethical responsibility. Through practical examples and reflective application, learners will gain insight into how admissions professionals build trust, reduce friction, and support informed enrollment decisions. Designed for those entering the field or seasoned professionals seeking a refresher, this course challenges learners to think critically, adapt confidently, and develop the professional judgment needed to thrive in a dynamic and impactful role.
AC102
The Admissions Presentation – Start to Finish
While most courses and instruction focus on specifics of the admissions presentation, few present a sequential step-by-step approach. This course takes a linear look at all the elements that form the essential building blocks of an effective presentation. We begin with the greeting/introduction and progress through building rapport, gathering information, giving information, covering cost, explaining the basics of financial assistance or financing, encouraging the prospect to apply or take the next step, covering the additional enrollment requirements, and setting the stage for follow-up; all will be thoroughly addressed.

Upon completion of the course, the admissions professional will understand how important it is to have a framework for delivering compliant, concise, and compelling presentations.
AC103
Building Deep Product Knowledge for Admissions Success
This course equips admissions professionals with the skills needed to confidently navigate today’s complex enrollment conversations. Learners will explore how product knowledge extends beyond academic programs to include institutional structure, student support, delivery models, and competitive context.

Through practical examples and applied strategies, participants will learn how to translate institutional offerings into student value, address hesitation and competing narratives, align presentations with individual goals, and use techniques to master product knowledge for ongoing success. This course is designed for professionals entering or advancing in the field. It will strengthen credibility, confidence, and judgment and will prepare admissions professionals to support informed decision-making and deliver effective, trust-based enrollment conversations.
AD105
Communication Essentials
Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.
AD106R
Powerful Telephone Techniques
Whether your admissions personnel work exclusively by telephone or use the phone for setting a face-to-face appointment, they need a tool kit of powerful telephone techniques to be successful in working with students. This course provides best practices for both inbound and outbound calls. Admissions professionals learn how to project professionalism and a positive attitude in their telephone personality and identify methods for conducting effective and appropriate calls.
AD107R
Connecting with Today's Students and Each Other
Success in helping students begins with "connecting" in a meaningful way. These connections are formed through our ability to understand generational experiences and preferences in communication. Additionally, a better understanding of ourselves helps us connect with students. This course explores how to work better together by using common collaborative principles and improving teamwork.
AD108R
Best Practices in an Ethical Enrollment Process
Ethical behavior in recruitment is essential to student and institutional success and is a crucial component of a compliant institution. This course provides a framework to evaluate your current admissions interview process and offers new tools that allow for meaningful connections with today's students. An ethical enrollment process will help your students make their own best decisions and will increase the effectiveness of your admissions personnel.
AD112
Best Practices in Presenting the Value of Your Institution
Let's face it, today's students have a plethora of information at their fingertips; but can they truly understand in a meaningful way all that your school has to offer? This course takes product knowledge and presentation skills to a higher level with enhanced tools and techniques to improve your "sales" skills. Additionally, advanced methods for presenting the attributes and benefits of your institution will be explored, along with successfully addressing challenges and resources.
In this course, we will examine the fundamentals of value, benefits, and worth. In addition, we will utilize techniques and tools to prepare and present the value of your institution. Finally, we will review tips and best practices to maximize your value presentation. Once you have completed the course and activities, you will be prepared and ready to best serve your students and school with your value presentations.
AD113
Managing Your Attitude and Energy to Maximize Your Effectiveness
The most successful admissions professionals are those who maintain a positive attitude and energy, but maintaining that positivity each and every day can be tough. This course focuses on the importance of understanding and building your personal attitude and energy to maximize your effectiveness. You will have the opportunity to assess your attitude and energy and manage these elements to maximize your performance. In this course, we will examine the fundamentals of attitude and energy and understand why they are so important to your success. In addition, we will utilize assessments to look at your current attitude and energy levels. Finally, we will review tips and best practices to enhance your energy and attitude output. Once you have completed the course and activities, you will be prepared and ready to best serve your students and school by maximizing your personal attitude and energy.
AD114
Adapting Your Communication for Successful Connections
Today's admissions professionals need expanded methods to adapt to where the prospective student is in the decision-making process. Whether you work with students online, face-to-face, or a little of both, adding variety will help you successfully connect with your students. In this course, you will discover ways to improve your connections with prospective students, best practices for inbound and outbound communication, how to address challenges in the moment, and methods for effective follow-up that improve your effectiveness as an admissions professional.
AD115
Effective Questioning and Listening
Questioning and listening are essential elements of communication - especially when working with students. This course provides an in-depth understanding of the purpose of skillful listening, and how this is necessary to be the most effective in your position. In addition, this course provides an in-depth understanding of the purpose and types of meaningful questions. You'll be introduced to the fundamentals of both questioning and listening, as well as new tools and techniques to help you refine your questioning and listening skills.
AD200
Relationship Building in the Admissions Process
The purpose of this course is to improve the relationship and dynamics between the admissions representative and prospective students to ensure an educational goal is soundly met. The relationship cycle, the importance of relationships, and the process of finalizing the enrollment are discussed.

The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, links to possible resources, and assessments, you will be able to utilize the Journal and Learning Activities.
Improving Marketing Outcomes
MT101
Creating Publicity for Your Educational Institution
If you are an owner or executive of an educational institution, you want to get the most value out of your marketing dollars. For this reason, publicity should be a part of your daily marketing strategy. In this course, you will learn over 100 strategies to build a great image for your institution, reach the people most likely to enroll, and open new markets. We'll show you how easy and inexpensive it is to get your institution's information placed in local newspapers, in the homes of your best leads, and on the desks of your future employers. This course is a must if you want to reduce your high-priced advertising costs and increase enrollments.
MT102
Developing an Effective Advertising Plan
Drifting aimlessly through the year can be a sure fire way to miss your start budget. If you are facing an aggressive start goal and want to figure out how to achieve it, this is the course for you. Developing an effective advertising plan is key to attaining your start numbers. This course will demonstrate how to choose suitable sources for generating leads and enrollments. You will also learn the important aspects to consider when selecting an advertising partner.

In this course, we will show you how to develop a marketing plan from the ground up and tailor it to your specific institution. Once you have created the plan, you will become skilled at holding people accountable for its objectives and riding the waves of good and bad that come throughout the year.
MT105
How to Gain Media Awareness for Your Institution
The key to successful public relations is like writing a good book. There must be a hook at the beginning, a captivating middle, and a satisfying end. You can create successful PR initiatives with specific objectives and end results in mind with a little bit of planning and forethought. This course will show you how to create effective PR campaigns with measurable results.
Increasing Student Retention
RT101
Improving Retention through Timely Intervention
How many times have we said “if we’d only known” as a student walks out the door? No one starts classes planning to fail, but unfortunately problems do arise that present barriers to success. Students are good at identifying these problems blocking their path to success, but they frequently don’t have adequate problem solving and communication skills needed to overcome these problems. This course looks at the effect of stress on attrition, the use of tools to identify and help students at risk, and how to develop an institutional culture that shares responsibility for student success across the entire organization.
RT102
Orientation and First Week Activities to Increase Retention
Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Applicants often develop a strong bond with their admissions representative that ends (from the institution's standpoint) once they begin classes. This online course provides practical ideas on designing an orientation program, first-week-of-class and other retention activities that connect the student with faculty, the college and each other that will help you retain and graduate more students.
RT103
Implementing Successful Student Retention Strategies
Owners and directors of educational institutions are always looking for the magical ingredients to improve student retention. There are at least six easy-to-implement retention strategies that can make a difference in whether a student graduates or drops out. These include efficient admissions procedures, great orientation programs, effective mentoring, student friendly classroom involvement, fabulous graduations, and successful placement. Upon completion of this course, participants will have specific easy-to-implement retention strategies to put in place for every area of their institution.
RT104
Best Practices to Enhance Student Retention
This course is a collection of ideas and best practices drawn from the implementation of enrollment growth strategies at over 300 educational institutions nationwide. The course is based on a highly successful in-service training program offered by Dr. Joe Pace, Managing Partner of The Pacific Institute and includes video delivery of Pace's presentations. Filled with practical tips and suggestions, the course also discusses the application of current research results on human behavior and organizational culture to enhance student enrollment and retention. This is a unique course that will dramatically change your perspective on institutional effectiveness.
RT105R
Raising the Bar to 'First-Class' Customer Service
This course uncovers the secrets of today's successful businesses and their strategies of first-class customer service. You will learn the components of first impressions that can help you increase and keep your enrollments. This course will also help you to locate the specific areas of your operations where you can implement an improved customer service plan for your institution—whether it is admissions, student services or academics.
Communicating for Results
ML116
Writing Skills
Skillful writing helps you accomplish your business objectives and extends your influence as a manager. In this course, you will learn to create clearer, more effective written communications. The course includes specific guidelines for preparing memos, letters, emails, and other common business documents.
ML117
Presentation Skills
This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.
ML118
Coaching Skills
In this course, you will learn how to strengthen your coaching skills by using a four-step process to facilitate the professional growth of the employees you coach.
ML119
Persuasion Skills
To do their job - accomplishing work through others - managers must develop and use persuasion skills rather than simply issue orders. Formal authority no longer gets managers as far as it used to. This course will help you master the art and science behind successful persuasion so you can begin changing others' attitudes, beliefs, or behavior to create win-win solutions.
ML120
Feedback Skills
Feedback is an essential component of the communication process. In this course, you will learn when and how to give effective positive or corrective feedback, how to offer feedback upward, and how to receive feedback.
ML121
Negotiation Skills
This course provides a practical guide to becoming an effective negotiator. The course includes steps to guide you through the negotiation process assessing your interests as well as those of the other party, developing opportunities that create value, avoiding common barriers to agreement, and implementing strategies to make the negotiation process run smoothly.
ML122
Difficult Interactions
This course will show you how to discuss and resolve difficult interactions in the workplace - whether with employees, peers, bosses, or even suppliers and customers.
Managing Workload
ML133
Goal Setting
This course will show you how to set realistic goals, prioritize tasks, and track milestones to improve performance and morale.
ML134
Career Management
In this course, you will learn how to manage your career - including how to identify your business interests, professional values, and skills in order to target your most exciting career possibilities.
ML135
Time Management
This course will help you master effective time management techniques. You will learn to analyze how you currently spend your time and pinpoint opportunities for improvement. The course will show you how to plan your time efficiently using scheduling tools, control time-wasters, and evaluate your schedule once it is underway.
ML136
Stress Management
In this course, you will learn the difference between positive stress that enhances productivity and negative stress that breeds tension, lowers productivity, and undercuts job satisfaction. The course includes strategies for dealing with underlying causes of worry and stress, with tactical advice and coping mechanisms for immediate problem management.
Staying in Compliance
ACCSC101
Fulfilling the Standards of Accreditation: Administration
This course "pulls back the curtain" for schools to help them better understand the principles and purposes of the ACCSC Standards of Accreditation. ACCSC101, along with the accompanying course ACCSC102, lays out the standards in line with the way schools are typically structured to better help you comprehend the important relationship between each standard and each aspect of running a compliant, accredited school. This course addresses the standards on the administrative side of your school, such as standards that relate to operations, admissions, and financial aid.
ACCSC102
Fulfilling the Standards of Accreditation: Academics
This course focuses on the ACCSC Standards of Accreditation which directly tie to the academic areas and program requirements for an accredited school. The course includes information on program development and design, educational policies and procedures, faculty, student services, and educational delivery methods.
ACCSC110
Preparing for ACCSC's Essential Workforce Skills Programmatic Certification
Since the inception of career education, it seems employers have consistently claimed that students lack so-called soft skills. Although there's no universal agreement on what to call them, the term represents a set of skills (including things such as teamwork and communication skills) regarded as essential for long-term success in the workforce. ACCSC refers to these types of skills as essential workforce skills.

This course will help institutions adopt a framework for high-quality career education programs, holistically integrate essential workforce skills into their programs, enhance students' development and demonstration of them, and prepare to achieve Essential Workforce Skills (EWS) Programmatic Certification.
CM101R
Internal Audits: Building a Compliant Campus
This course provides an overview of the methodology and guidelines to help you outline an audit plan for your institution. You will learn how to define audit scope and determine the audit approach which fits your organization. The course provides tips for successful audits and reviews audit areas for each functional department of a typical campus, including admissions, financial aid, student accounts, education/academics, and career services. Other business areas including marketing and advertising, human resources, information security and other key areas are also reviewed to provide you with a full scope audit outline. The course concludes with information on reports, audit documentation, and follow-up recommendations following the field audit activities.
CM102
Raising the Bar - Compliant Communications with Students
This course is designed for employees of all roles and levels at institutions that participate in federal financial aid programs. The course provides an awareness of prohibited acts which could adversely impact operations, and covers the requirements which must be adhered to in order to maintain good standing with state* and federal regulations as outlined in the Program Integrity rules. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications.
*This course currently covers the regulations for the following states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, MS, NC, NM, OH, OK, OR, PA, SC, TN, TX, VA, WA. Course participants can select specific state(s) at the beginning of the course to customize the training content to their state.
CM104
Compliant Interactions: Acting with Integrity
This compliance training course is designed for admissions, financial aid and career services employees of accredited institutions participating in federal financial aid programs. The course provides a clear and practical understanding of the federal regulations that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to become a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education.
CM106
Creating a Compliant Culture: Do's and Don'ts
This course is designed for campus management and employees at all levels seeking a better understanding of creating a compliant culture in today's regulatory environment. It summarizes the importance of creating a culture that aligns with regulatory oversight as the cornerstone of an organization. A synopsis is provided on the interwoven relationship of the Triad with emphasis on the Program Integrity rules. This course also explores the "Do's and Don'ts" for communicating with students throughout their education whether it is during enrollment, financial aid, education or career services. Additionally, specific sections provide management with a more comprehensive review of Program Integrity rules and how they impact faculty and staff interactions with students.
CM106R
Creating a Compliant Culture: Do’s and Don’ts
This course is designed for campus management and employees at all levels seeking a better understanding of creating a compliant culture in today’s regulatory environment. It summarizes the importance of creating a culture that aligns with regulatory oversight as the cornerstone of an organization. A synopsis is provided on the interwoven relationship of the Triad with emphasis on the Program Integrity rules. This course also explores the "Do’s and Don’ts" for communicating with students throughout their education whether it is during enrollment, financial aid, education or career services. Additionally, specific sections provide management with a more comprehensive review of Program Integrity rules and how they impact faculty and staff interactions with students.
CM107
Sustaining a Culture of Compliance: The Role of Faculty and Staff
This course is designed for either an institution's full or part time staff and faculty members. The course focuses on building and sustaining a campus-wide culture of compliance as opposed to simply providing a multitude of standards and regulations. In short, CM107 hopes to provide the information staff and faculty need to say or do the right things when interacting with both prospective and enrolled students about their education - online or face-to-face - as well as the consequences of saying or doing the wrong things whether by mistake or with intent. Components on ethics, customer service and fostering a culture of compliance in the new normal of educational delivery are also included.
CM140
Title IX and VAWA Training: Building Safer Campuses
This course is designed to assist personnel at all levels of an educational institution in the understanding of the provisions of Title IX of the Education Amendments of 1972 ("Title IX") as amended on August 1, 2024, and the Clery Act as amended in the Violence Against Women Reauthorization Act of 2013 ("VAWA"). These laws require that all individuals in an educational institution understand and comply with the laws in terms of what is prohibited behavior in relation to sex-based harassment and/or sexual violence, and what steps are to be followed when such prohibited conduct occurs. This course gives the participants information about the laws, as well as procedures to follow, to provide for the rights of all individuals under the laws. It also provides additional resources to assist educational institutions in continuing to build and strengthen their Title IX and VAWA policies, procedures and training throughout the year.
CM141
FERPA and Privacy: A Practical Approach
The Family Educational Rights and Privacy Act of 1974 (FERPA or the Buckley Amendment) is a federal law in the United States designed to provide students with access to, and the privacy of, their educational records. The law applies to students in higher education and educational institutions that receive funding under a program administered by the U.S. Department of Education. This course is designed to provide participants with a working knowledge of FERPA guidelines to ensure proper handling of educational records and other institutional requirements.
CM142
Understanding Title IX, VAWA, and the Clery Act
This course will review Title IX, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and the Violence Against Women Act. In addition to the background of each topic, victim rights, support system implementation, and grievance policies will also be explored.

The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school.

In addition to lecture videos, links to resources, and assessments, you will be able to utilize the Journal and Learning Activities. Take advantage of a method that works best for you.
CM143
Building and Leading Effective CTE Advisory Boards
This course provides CTE program leaders with practical strategies for transforming advisory boards from compliance exercises into powerful tools for driving program success. It guides participants through the complete advisory board life cycle, from establishing foundations to measuring impact.

The content addresses the basics of board design and setup, goal-setting, recruiting, meeting management, and more. Participants learn to identify key stakeholders, establish clear expectations, engage members effectively, and implement strategic initiatives that enhance program quality.

Whether you’re a team of one or leading a growing department, you’ll discover strategies to deliver personalized support, build strong community connections, and align your work with today’s hiring realities. Discover a clear framework for designing, improving, and leading a career services operation that works, without requiring a big budget or constant reinvention. By the end, you’ll be equipped to help your institution stand out as a trusted source of job-ready talent.
CS102
Empowering Students to Find and Secure the Right Job
In this course, you will be given tools to help your students find the job that's right for them, present themselves impressively on paper, and interview with ease. This course is designed so you can successfully support your students in four phases of their job search: doing a targeted job search, writing a powerful resume and cover letter, presenting professionally, and developing effective interview skills.
CS104
Developing a Social Media Strategy for Career Services
Social media is critical tool for career services professionals to interact with and reach their constituent groups yet many career professionals aren't aware of how to develop a purposeful social media strategy. Without a social media strategy, career services departments risk losing relevance with their audience, and they also lose the opportunity of harnessing social media to achieve department goals. This course describes the phases of planning and implementing a social media strategy for your career services department. Each module is based on the fundamental steps of preparing a comprehensive and measurable plan to achieve the goals of the career services department.
CS105
Setting Up an Effective Alumni Association
Educational institutions have opportunities to create unique alumni associations which will look and feel more like alumni communities. This course will show you how you can create active alumni communities to increase enrollment, retention and placement for your entire institution. You will learn how to provide your alumni with valuable services and how to seek their help to enhance your educational programs and career services, as well as marketing and admissions. From getting started to setting up an alumni data base management system and determining the institution's return on investment, this course provides you with operational strategies for establishing an effective alumni association.
CS106
Becoming an Effective Job Developer
Although job developing requires a mix of critical skills, many career advisors are forced to learn them through the "sink or swim" method. They're often asked to immediately make a specific number of cold-calls daily. They learn that "job developing" is synonymous with cold-calling. It isn't. This course covers how to properly prepare for job developing, how to prospect, prioritize employer contact, and communicate with employers to address objections, get job orders, manage them to completion, and continuously engage employers and candidates to develop long-term partnerships. Job developing should be more comprehensive than a simple list of employers to cold-call.
CS107
Advising Students on Using Digital Career-Marketing Strategies
In today's world where jobs are posted online, matching algorithms screen digital résumés, and recruiters source candidates online, students must market themselves online. Writing a résumé and cover letter alone is no longer an adequate skill set for career seekers to successfully find and secure employment as well as manage, advance, and transition their career throughout life. Students must know how to digitally market themselves, and 21st century career advisors must know how to advise them. This course will help you advise students on developing digital career-marketing strategies for career success.
CS108R
Supporting Veterans for Career Success
Veterans bring a wealth of experience, discipline, and resilience to the civilian workforce, but translating military service into career success can be challenging. This course equips career professionals with the knowledge, tools, and confidence to support veterans in navigating their career transition with clarity and purpose.

You’ll learn how to recognize the unique strengths and needs of veterans, translate military skills into civilian language, and guide learners through common obstacles like identity shifts, skill translation, and workplace reintegration. Discover effective coaching strategies, employer engagement approaches, and veteran-specific resources that elevate your support and expand opportunities for those who served. Enroll now and become a champion for veteran career success.
CS109R
Empowering Justice-Involved Learners for Career Success
Working with justice-involved learners can feel like navigating a maze of legal constraints, stigma, and high-stakes hiring processes. This course equips you with innovative, real-world strategies to unlock fresh employment opportunities for these individuals, while elevating your own professional impact.

Discover powerful tactics for instilling confidence, guiding disclosure conversations, and crafting “turnaround talks” that reframe negative narratives. You’ll gain an insider’s view into how employers assess risk, why fair chance hiring matters, and how to overcome common obstacles to employment. By the end, you’ll be fully prepared to coach learners to confidently navigate the employment landscape. Strengthen your toolkit and become a catalyst for meaningful opportunities – enroll today!
CS110
Providing Career Services for Students with Disabilities
Students with disabilities represent a unique minority group within higher education. Despite being the largest minority group in the world, all too often their access to and inclusion in programs and services comes as an afterthought. Career services practitioners pride themselves in their ability to serve diverse populations, yet many remain untrained in working with disabled students. This course helps career services practitioners understand federal legislation basics as they relate to disabled students, the unique challenges they face, and characteristics of the population as well as practical resources and career services strategies to help overcome their unique barriers to employment.
**While the course addresses interaction considerations for those with deafness, blindness, learning disabilities, acquired brain disabilities, and physical disabilities, it shouldn't be expected that the course will cover all possible disabilities you may want to specifically learn about. It provides a broad overview.
CS111
Providing Career Services for LGBTQ Students
There are millions of lesbian, gay, bisexual, transgender, and queer (LGBTQ) job seekers struggling to find careers and even hold down a job, due in part to their sexual orientation and gender identity. What amplifies this issue is the fact that many college career advisors who are supposed to help struggling jobseekers are not trained to address the unique struggles their LGBTQ students face in their career development. This course equips career advisors with the perspective, knowledge, and practical skills necessary to provide quality career services for their LGBTQ students, who greatly need their assistance.
CS112
Advising Students on Developing Modern Job Search Documents
In the most competitive economy ever, crafting powerful job search documents, communicating strategically with employers, and presenting evidence of one’s qualifications won’t even necessarily get candidates jobs—it’ll barely get them interviews. This course covers advanced writing techniques, shows examples, and offers detailed strategy explanations to help career professionals enhance their ability to teach students how to craft modern job search documents and strategic employer communications. You'll be able to more effectively advise students on how to use impactful strategies that differentiate them from competitors through résumés, letters, portfolio evidence, and strategic post-interview correspondence.
*This course also contains several downloadable resources to be used in your career center.
CS113
Becoming an Effective Career Coach
Effectively coaching students to achieve their goals in a way that builds autonomy, confidence, and accountability is fundamental to the role of a career services professional. Despite this fact, many career professionals have never engaged in professional development to build their coaching skills. This course helps career services professionals develop fundamental coaching skills so they can act as a catalyst and facilitator in assisting students to work towards their self-identified goals, with the belief that self-identified goals lead to increased student buy-in and motivation for attainment. Learn to put practical coaching techniques into action to maximize your results with students.
*This course is relevant to a variety of career support professionals regardless of titles such as career counselors, advisors, coordinators, or "case managers" serving a variety of populations which may include students, out-of-school youth, or dislocated workers (youth or adults).
CS114
Developing Effective Job and Career Fairs for Students
School hiring events are staples for many institutions, whether ground-based or virtual. They are a large undertaking. However, when done correctly, these events should yield many positive results for students, employers, and the school. This course examines each part of the process involved in a school hiring event: from the planning and ideation phase, to budgeting, staffing, logistics, marketing, student preparation, and a complete process for post-event surveying and follow-up. Beyond practical tips, ideas, and strategies, this course will provide a resource of documents that will help support a robust and dynamic school hiring event.
CS115
Developing and Maintaining Effective Employer Partnerships
Establishing, developing, and maintaining employer relationships is a large aspect of a career-services practitioner’s responsibility. This involved process requires insight into your institution, your department, and your industry, as well as an understanding of key strategies that can assist in the building and nurturing of employer relationships. From acquiring industry knowledge to marketing your services and identifying opportunities for long-term employer engagement, this course can assist you in providing a roadmap intended to move you from a potential cold-call relationship to understanding an employer’s perspective on return on investment and gaining effective and long-lasting employer partnerships.
CS116
Establishing and Operating Effective Employer Advisory Boards
Nearly every career education institution needs to establish an effective Advisory Board; a group of employers and industry leaders who help maintain the requirements of existing programs, directing curriculum to meet industry needs and advising toward the creation of new programs. This course addresses the planning, operation, and management needed in the development of an Advisory Board. From prospecting for and nominating new members, to developing bylaws, conducting meetings, managing members, and sustaining your Board, this course covers the process for establishing your own Advisory Board while also providing a handful of supporting reference materials created for your use.
CS117
Teaching Professional Networking Skills for Career Success
Professional networking is an essential career development skill that can lead to new job opportunities, higher salaries, and valuable relationships. Despite the numerous advantages of networking, many learners are unaware of its importance and not equipped with the knowledge and skills needed to effectively build and maintain professional relationships. Career professionals must be able to teach learners how to build the social capital they need to gain access to opportunities, information, and resources that drive career success.

This course provides a structured, practical approach to helping learners develop the knowledge and skills needed to foster professional relationships that will assist in career advancement for years to come.
*The course contains multiple done-for-you resources for download and use with learners.
CS118
Teaching Learners How To Develop Their Personal Brand
Personal branding is about communicating and presenting one’s unique promise of value. It’s an essential skill that must be learned, not only to facilitate seeking employment opportunities, but to help one navigate professional transitions throughout their working life. But for most job seekers, developing and communicating their brand is extremely challenging. Educators and workforce professionals must be empowered to guide their learners through a process that makes personal branding easier to understand and implement. This course describes a structured, practical approach to helping learners communicate who they are, what they can do, and how they can add value in the workplace, through offline and online methods.
*The course contains multiple done-for-you resources for download and use with learners.
CS119
Teaching Modern Job Search Strategies
With new recruiting technologies, increasingly selective hiring practices, and the prevalence of remote work, it's clear that job searching has fundamentally changed over the years. Yet outdated and ineffective job search methods persist. Career educators and workforce development professionals must be equipped with the latest knowledge and techniques to help learners navigate a modern, competitive job search landscape.

This course provides a structured, practical approach to helping learners develop the skills needed to execute an effective job search strategy while building resilience in the process.
CS120
Interviewing 101
Help students ace the interview with successful tactics to showcase their qualities and make them the best fit for the job. A career management specialist will be able to master the appropriate actions for students to take before, during, and after the interview. These tactics can then be implemented in a career management class or during the preparations for prospective job interviews. The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school. In addition to lecture videos, resource links, and assessments, you will be able to utilize Journal and Learning Activities, which will continue to be useful after successful completion of the course.
CS121
Implementing an Interview Preparation Program for Student Success
This unique interview preparation course provides a comprehensive program that helps job seekers turn interviews into offers with a structured and repeatable process. Unlike broadly prescribed interview tips, this course emphasizes actionable, step-by-step training that empowers job seekers to improve their self-awareness, align their strengths with specific employer needs, and persuasively articulate their value.

Career professionals will gain frameworks, communication models, and practical resources to implement a full-fledged interview preparation program that enables job seekers to confidently tailor their responses, back them with evidence, and leave a lasting impression in nearly any interview setting. Don't settle for generic advice-equip job seekers with a competitive edge for interview success.
CS122
Teaching LinkedIn Strategies for Career Success
In today's digital labor market, a strong online presence is a necessity. As the world's largest online professional network, LinkedIn is a critical platform for anyone serious about building their professional online presence and advancing their career. However, many learners may not know how to make the most of this powerful tool, and as a career professional, it's your job to help them succeed. This course will equip you with the knowledge and skills you need to teach your learners how to create a standout LinkedIn profile, expand their professional network, and tap into valuable resources that can help them stay ahead in their field.
*The course contains multiple done-for-you tools and resources for download and use with learners.
CS123
Essential Helping Skills for Career Professionals
Career professionals play a crucial role in empowering job seekers to set goals, overcome challenges, and access vital career development resources. Unfortunately, most career professionals lack adequate training in the art of helping, which can hinder their ability to effectively guide and support others.

This course bridges the training gap, equipping career professionals with essential tools and techniques to become effective helpers in guiding learners to success. Whether you are coaching individuals through career transitions or offering ongoing support, this course enhances your ability to create positive and transformative experiences for those you assist. Gain invaluable insights into effective helping techniques, communication strategies, and discernment of individual needs for providing tailored support. Elevate your skills today and empower others on their journey to achievement.
CS124
Resilience Building Strategies for Career Support Professionals
As a career support professional, you're well aware of the diverse challenges individuals face on their career journeys, from choosing the right path to navigating the job market. Understanding resilience and knowing how to cultivate it in those you assist is key to their success.
In this course, we'll delve into the science and art of resilience, equipping you with practical strategies to guide learners effectively. We'll explore the core elements of resilience, offering evidence-backed approaches to help individuals persist in the face of adversity. In today's dynamic professional landscape, resilience isn't a nice-to-have—it’s a must-have competitive advantage. Enroll now and chart a course to mastery in resilience.
CS125
Working Effectively in Remote Environments
Remote work has been on the rise for decades and is now shaping the way companies everywhere do business. To work effectively in remote environments, you must learn new skills, tools, and mindsets that enable you to communicate, collaborate, and connect with colleagues you may never physically meet.

This course will teach anyone considering or currently working in a remote position how to boost their productivity, balance work-life demands, and build meaningful professional relationships regardless of place, proximity, or time zone. With the knowledge and skills developed in this course, you'll be better equipped to thrive, or help others to thrive, in remote work settings.
CS126
Goal Setting and Motivation Strategies for Career Professionals
Although empowering learners to set and achieve career goals is the essence of career guidance and education, many professionals have little training on the science of motivation and goal setting. As career professionals, it is crucial that you understand these principles in order to effectively support learners who are navigating the complexities of career planning, including setting and achieving goals, maintaining motivation, and adapting to changing circumstances.

Decades of research show that when goals are matched to your learners' interests, values and abilities, their motivation and achievement are more likely to increase. This course provides essential knowledge of motivation and goal setting that equips professionals to help learners strive for career success.
*The course contains multiple done-for-you tools and resources for download and use with learners.
CS127
Strengths-Based Coaching for Career Support Professionals
In today's dynamic career guidance landscape, it's no longer enough to simply place learners in jobs. Modern career support professionals are tasked with empowering clients to excel in their chosen paths. This course, rooted in positive psychology and strengths-based coaching, prepares you to guide learners in discovering and harnessing their unique strengths. It goes beyond recognizing what they excel at. It's about helping them unlock their full potential.

In this course, we'll delve into the nuances of strengths-based coaching, offering practical strategies, tools, and insights to create a lasting impact. By course completion, you will be transformed from a job placer into a trusted guide, empowering learners not only to excel and achieve their goals but to thrive in their careers.
CS128
Enhancing Career Support with Generative AI: A Professional Guide
In today's dynamic career support landscape, generative artificial intelligence (AI) has rapidly gained prominence and is poised to become even more prevalent. For career support professionals, embracing this technological shift is not merely advantageous; it's essential.

Generative AI offers the capacity to create personalized assessments, optimize resumes, and provide immediate responses, making it a powerful tool in empowering learners on their career journeys. Proficiency in generative AI is no longer a choice; it's a fundamental skill that defines the modern career support professional. By mastering generative AI, you not only invest in your own professional growth but also elevate the support you provide to learners. This course will elevate your career support skills, ensuring you excel in the AI-driven era.
CS129
Solution-Focused Coaching for Career Support Professionals
Today's job seekers need more than advice to thrive. They must be equipped to leverage their strengths, envision their ideal future, and develop an action plan to achieve it. This solution-oriented approach fosters self-reliance and resilience, propelling them toward lasting career success.

In this course, you'll learn how to apply solution-focused coaching to guide learners through their career journeys. From effective goal setting to exception seeking to crafting powerful coaching questions, you'll master techniques to guide learners toward their preferred futures. By the end of the course, you'll be a more resourceful and impactful career support professional, equipped with the skills to facilitate positive change and enhance learner outcomes. Enroll now to elevate your coaching effectiveness and make a lasting impact.
CS130R
Creating Work-Based Learning Programs - First Steps
This course is an introduction to work-based learning (WBL) foundations. Quality work-based learning is a continuum of sustained, meaningful experiences with industry and community professionals that fosters in-depth engagement in a given career field. Students are able to apply both their technical and professional knowledge and skills to real-life situations. As a work-based-learning coordinator, your roles are numerous and varied. This course is designed to give you the foundational knowledge to implement work-based learning in your course(s) to encourage student career awareness. A variety of work-based learning delivery models for students in different community settings will be shared. Strategies for model implementation will be provided to enhance WBL opportunities for all students.
CS131
Creating Work Based Learning Programs - Next Steps
This course covers the components needed to establish a work-based learning program. Included is information about expected outcomes for students, employers, and the school. A section of the course focuses on liability and risk management strategies that can be used to ensure that all those involved in the WBL program are aware of how best to establish a comprehensive program with minimum risks. The role of the coordinator is identified in relation to school and community settings and how the coordinator can be a resource to both students and employers. Program improvement and evaluation methods are shared to promote ongoing program development.
CS132
Motivational Interviewing for Career Support Professionals
Career support professionals often encounter learners struggling with motivation during their job search and career development. This course teaches you how to apply motivational interviewing (MI) techniques to enhance learners' motivation, helping them overcome ambivalence, clarify goals, and take actionable steps toward their career aspirations. You will learn to partner with learners in ways that foster confidence and minimize resistance. By the course's end, you'll possess a deeper grasp of motivation, see yourself as a powerful change agent, and wield advanced coaching skills to significantly boost your learners' motivation. Enroll now to empower your learners, elevate your coaching effectiveness, and make a lasting impact.
CS133
Career Theory Fundamentals for Career Support Professionals
Dive into the essential theories of career development with this foundational course designed for career support professionals. You will explore major career development theories, categorized into distinct themes, and gain a high-level overview of their strengths and limitations. The course emphasizes a holistic approach, encouraging the integration of multiple theories to effectively address the diverse needs of your learners. By learning techniques specific to each type of career theory, you’ll be equipped to put theory into practice. By the end of the course, you’ll have a deeper understanding of career decision-making, planning, and the dynamics that influence learners’ choices and behaviors. Enroll now to enhance your expertise, elevate your practice, and make a lasting impact on your learners’ career journeys.
CS201
Institutional Best Practices to Maximize Graduate Employment Outcomes
Derived from the feedback of over 100 institutions, empirical research, and case studies, course participants are presented with specific strategies and best practices that promote graduate employment. This course is for all education professionals seeking to understand the institutional practices that maximize graduate employment outcomes. Because employment outcomes are as much a function of institutional behaviors as they are of student behaviors, this course is based in systems thinking, which challenges participants to examine the interdependent relationship among institutional infrastructure, student career-readiness, and graduate employment rates.
CS202
Best Practices in Graduate Employment Verification & Documentation
Accurate representation of graduate outcomes is critical to upholding institutional integrity. All involved in employment reporting must continuously identify ways to strengthen their system for tracking, collecting, and verifying employment data. When documentation is both a quality and a compliance matter, staff must understand the verification program as a whole, the role they play in continuously improving it, and how to use professional principles and best practices in documentation. This course is designed to encourage participants to critically analyze their own employment reporting practices while sharing ideas and best practices that can help lead to the highest level of data integrity.
Increasing Student Retention
RT101
Improving Retention through Timely Intervention
How many times have we said “if we’d only known” as a student walks out the door? No one starts classes planning to fail, but unfortunately problems do arise that present barriers to success. Students are good at identifying these problems blocking their path to success, but they frequently don’t have adequate problem solving and communication skills needed to overcome these problems. This course looks at the effect of stress on attrition, the use of tools to identify and help students at risk, and how to develop an institutional culture that shares responsibility for student success across the entire organization.
RT102
Orientation and First Week Activities to Increase Retention
Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Applicants often develop a strong bond with their admissions representative that ends (from the institution's standpoint) once they begin classes. This online course provides practical ideas on designing an orientation program, first-week-of-class and other retention activities that connect the student with faculty, the college and each other that will help you retain and graduate more students.
RT103
Implementing Successful Student Retention Strategies
Owners and directors of educational institutions are always looking for the magical ingredients to improve student retention. There are at least six easy-to-implement retention strategies that can make a difference in whether a student graduates or drops out. These include efficient admissions procedures, great orientation programs, effective mentoring, student friendly classroom involvement, fabulous graduations, and successful placement. Upon completion of this course, participants will have specific easy-to-implement retention strategies to put in place for every area of their institution.
RT104
Best Practices to Enhance Student Retention
This course is a collection of ideas and best practices drawn from the implementation of enrollment growth strategies at over 300 educational institutions nationwide. The course is based on a highly successful in-service training program offered by Dr. Joe Pace, Managing Partner of The Pacific Institute and includes video delivery of Pace's presentations. Filled with practical tips and suggestions, the course also discusses the application of current research results on human behavior and organizational culture to enhance student enrollment and retention. This is a unique course that will dramatically change your perspective on institutional effectiveness.
RT105R
Raising the Bar to 'First-Class' Customer Service
This course uncovers the secrets of today's successful businesses and their strategies of first-class customer service. You will learn the components of first impressions that can help you increase and keep your enrollments. This course will also help you to locate the specific areas of your operations where you can implement an improved customer service plan for your institution—whether it is admissions, student services or academics.
Communicating for Results
ML116
Writing Skills
Skillful writing helps you accomplish your business objectives and extends your influence as a manager. In this course, you will learn to create clearer, more effective written communications. The course includes specific guidelines for preparing memos, letters, emails, and other common business documents.
ML117
Presentation Skills
This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.
ML118
Coaching Skills
In this course, you will learn how to strengthen your coaching skills by using a four-step process to facilitate the professional growth of the employees you coach.
ML119
Persuasion Skills
To do their job - accomplishing work through others - managers must develop and use persuasion skills rather than simply issue orders. Formal authority no longer gets managers as far as it used to. This course will help you master the art and science behind successful persuasion so you can begin changing others' attitudes, beliefs, or behavior to create win-win solutions.
ML120
Feedback Skills
Feedback is an essential component of the communication process. In this course, you will learn when and how to give effective positive or corrective feedback, how to offer feedback upward, and how to receive feedback.
ML121
Negotiation Skills
This course provides a practical guide to becoming an effective negotiator. The course includes steps to guide you through the negotiation process assessing your interests as well as those of the other party, developing opportunities that create value, avoiding common barriers to agreement, and implementing strategies to make the negotiation process run smoothly.
ML122
Difficult Interactions
This course will show you how to discuss and resolve difficult interactions in the workplace - whether with employees, peers, bosses, or even suppliers and customers.
Managing Workload
ML133
Goal Setting
This course will show you how to set realistic goals, prioritize tasks, and track milestones to improve performance and morale.
ML134
Career Management
In this course, you will learn how to manage your career - including how to identify your business interests, professional values, and skills in order to target your most exciting career possibilities.
ML135
Time Management
This course will help you master effective time management techniques. You will learn to analyze how you currently spend your time and pinpoint opportunities for improvement. The course will show you how to plan your time efficiently using scheduling tools, control time-wasters, and evaluate your schedule once it is underway.
ML136
Stress Management
In this course, you will learn the difference between positive stress that enhances productivity and negative stress that breeds tension, lowers productivity, and undercuts job satisfaction. The course includes strategies for dealing with underlying causes of worry and stress, with tactical advice and coping mechanisms for immediate problem management.
Staying in Compliance
ACCSC101
Fulfilling the Standards of Accreditation: Administration
This course "pulls back the curtain" for schools to help them better understand the principles and purposes of the ACCSC Standards of Accreditation. ACCSC101, along with the accompanying course ACCSC102, lays out the standards in line with the way schools are typically structured to better help you comprehend the important relationship between each standard and each aspect of running a compliant, accredited school. This course addresses the standards on the administrative side of your school, such as standards that relate to operations, admissions, and financial aid.
ACCSC102
Fulfilling the Standards of Accreditation: Academics
This course focuses on the ACCSC Standards of Accreditation which directly tie to the academic areas and program requirements for an accredited school. The course includes information on program development and design, educational policies and procedures, faculty, student services, and educational delivery methods.
ACCSC110
Preparing for ACCSC's Essential Workforce Skills Programmatic Certification
Since the inception of career education, it seems employers have consistently claimed that students lack so-called soft skills. Although there's no universal agreement on what to call them, the term represents a set of skills (including things such as teamwork and communication skills) regarded as essential for long-term success in the workforce. ACCSC refers to these types of skills as essential workforce skills.

This course will help institutions adopt a framework for high-quality career education programs, holistically integrate essential workforce skills into their programs, enhance students' development and demonstration of them, and prepare to achieve Essential Workforce Skills (EWS) Programmatic Certification.
CM101R
Internal Audits: Building a Compliant Campus
This course provides an overview of the methodology and guidelines to help you outline an audit plan for your institution. You will learn how to define audit scope and determine the audit approach which fits your organization. The course provides tips for successful audits and reviews audit areas for each functional department of a typical campus, including admissions, financial aid, student accounts, education/academics, and career services. Other business areas including marketing and advertising, human resources, information security and other key areas are also reviewed to provide you with a full scope audit outline. The course concludes with information on reports, audit documentation, and follow-up recommendations following the field audit activities.
CM102
Raising the Bar - Compliant Communications with Students
This course is designed for employees of all roles and levels at institutions that participate in federal financial aid programs. The course provides an awareness of prohibited acts which could adversely impact operations, and covers the requirements which must be adhered to in order to maintain good standing with state* and federal regulations as outlined in the Program Integrity rules. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications.
*This course currently covers the regulations for the following states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, MS, NC, NM, OH, OK, OR, PA, SC, TN, TX, VA, WA. Course participants can select specific state(s) at the beginning of the course to customize the training content to their state.
CM104
Compliant Interactions: Acting with Integrity
This compliance training course is designed for admissions, financial aid and career services employees of accredited institutions participating in federal financial aid programs. The course provides a clear and practical understanding of the federal regulations that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to become a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education.
CM106R
Creating a Compliant Culture: Do’s and Don’ts
This course is designed for campus management and employees at all levels seeking a better understanding of creating a compliant culture in today’s regulatory environment. It summarizes the importance of creating a culture that aligns with regulatory oversight as the cornerstone of an organization. A synopsis is provided on the interwoven relationship of the Triad with emphasis on the Program Integrity rules. This course also explores the "Do’s and Don’ts" for communicating with students throughout their education whether it is during enrollment, financial aid, education or career services. Additionally, specific sections provide management with a more comprehensive review of Program Integrity rules and how they impact faculty and staff interactions with students.
CM107
Sustaining a Culture of Compliance: The Role of Faculty and Staff
This course is designed for either an institution's full or part time staff and faculty members. The course focuses on building and sustaining a campus-wide culture of compliance as opposed to simply providing a multitude of standards and regulations. In short, CM107 hopes to provide the information staff and faculty need to say or do the right things when interacting with both prospective and enrolled students about their education - online or face-to-face - as well as the consequences of saying or doing the wrong things whether by mistake or with intent. Components on ethics, customer service and fostering a culture of compliance in the new normal of educational delivery are also included.
CM140
Title IX and VAWA Training: Building Safer Campuses
This course is designed to assist personnel at all levels of an educational institution in the understanding of the provisions of Title IX of the Education Amendments of 1972 ("Title IX") as amended on August 1, 2024, and the Clery Act as amended in the Violence Against Women Reauthorization Act of 2013 ("VAWA"). These laws require that all individuals in an educational institution understand and comply with the laws in terms of what is prohibited behavior in relation to sex-based harassment and/or sexual violence, and what steps are to be followed when such prohibited conduct occurs. This course gives the participants information about the laws, as well as procedures to follow, to provide for the rights of all individuals under the laws. It also provides additional resources to assist educational institutions in continuing to build and strengthen their Title IX and VAWA policies, procedures and training throughout the year.
CM141
FERPA and Privacy: A Practical Approach
The Family Educational Rights and Privacy Act of 1974 (FERPA or the Buckley Amendment) is a federal law in the United States designed to provide students with access to, and the privacy of, their educational records. The law applies to students in higher education and educational institutions that receive funding under a program administered by the U.S. Department of Education. This course is designed to provide participants with a working knowledge of FERPA guidelines to ensure proper handling of educational records and other institutional requirements.
CM142
Understanding Title IX, VAWA, and the Clery Act
This course will review Title IX, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and the Violence Against Women Act. In addition to the background of each topic, victim rights, support system implementation, and grievance policies will also be explored.

The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school.

This course is designed to examine the fundamentals of law and regulation, and of the enforcement process. More importantly, this course provides tools for School Directors, Chief Financial Officers, Enrollment Managers, and Financial Aid staff to develop and build compliant practices that don't interfere with effective operations, customer service or institutional goals.
FA231
Regulatory Compliance - Outside the Financial Aid Office
This course will help participants to interpret the many rules and regulations that are required by educational institutions offering Title IV funding. It will aid in preparing management and faculty in recognizing that compliance is the responsibility of the entire institution and is not just the job of the Financial Aid Office. Course content will also aid the individual in building a "culture of compliance" which will encourage teamwork and secure the cooperation of others on campus.
OP105
Developing a Five-year Plan for Your Educational Institution
What will your institution look like in five years? Growth takes change and the commitment of the stakeholders in your organization. A five-year plan is essential for any owner or director of an educational institution, no matter how long they have been in the business. It includes various elements such as your enrollment goals for all programs, plans for new programs, new profit center potential, fees and all financial aid opportunities, enhancement of student services, faculty and staff planning, marketing and development strategies, and planning for physical space to support your expansion goals. Also, development plans are often needed to satisfy licensing and accreditation requirements.

This course covers the essential components and techniques involved in developing a comprehensive five-year plan. We will show you an effective step-by-step planning process that involves the participation of representatives from your institution including staff, instructors, students, graduates, and the employers who hire your graduates. The process encourages participants to share their knowledge and ideas, and everyone who participates in the process ultimately becomes a stakeholder in making the plan work. The course includes planning worksheets that you can download and use to help you develop your institution’s five-year plan.
OP106
Developing New Programs: Research and Selection
Educational institutions need to be aware of emerging employment opportunities in new and expanding fields if they are going to continue to attract students. Most licensing and accrediting agencies ask an institution for some form of feasibility study when submitting new program-add applications. The research involved in this step often requires proof of need for the program, number of anticipated job openings, and input from employers. This course outlines ways to collect data to make an effective decision and show regulatory agencies proof of employment opportunities. Step-by-step directions are included to assist institution staff in conducting effective research and preparation of curriculum to meet employer specifications.
OP110
Developing Effective Advisory and Governing Boards
Vital advisory and governing boards create additional opportunities to enhance operations within an educational institution. Well-prepared board members engaged in appropriate and timely activities can make a substantial contribution to operational, financial and management success. Creating, managing and maintaining effective advisory and governing boards can be a demanding yet rewarding process. Board members have to be identified, recruited, and trained to be effective and to understand their role as individual contributors and as members of a group of advisors. To gain maximum leverage from a board, members must also remain motivated and retain a concentrated focus on the institution's mission, purpose and goals. This course will provide a blueprint, with accompanying checklists, for establishing and maintaining effective advisory and governing boards in an educational institution.
OP115R
Hiring the Right Faculty for Your Institution
This course shows you how to hire high-quality instructors and orient them to your institution. The skills also apply to hiring staff. It's easy to hire someone to do a job. But it can be difficult to hire the right person. You want instructors who are top notch. They represent your institution and interact with the most people at your campus and particularly your students. This course starts with how to determine exactly what type of people you need as your instructors. Then it shows you how to recruit and hire them. Once hired, you'll learn how to introduce them to the working environment at your institution. By the time you finish this course, you'll be recruiting, hiring, and orienting quality instructors. You'll see results in improved enrollments, student achievement, retention, and completion.
OP121
Managing Online Faculty at a Distance
It is no longer news that predictive learning analytics are changing online classroom instruction. This course teaches current trends in locating, hiring, monitoring and retaining the best professionals that specialize in online instruction. More importantly, this course provides insights for using the new predictive analytic approaches to optimize management of online faculty. Generalized "best practices" are waning in favor of real-time monitoring for individualized qualitative and quantitative analyses. This real-time approach provides significantly increased student success and retention. Also addressed in the course is how to build a strong faculty management team, continuing faculty development recommendations and various business considerations.
Increasing Student Retention
RT101
Improving Retention through Timely Intervention
How many times have we said “if we’d only known” as a student walks out the door? No one starts classes planning to fail, but unfortunately problems do arise that present barriers to success. Students are good at identifying these problems blocking their path to success, but they frequently don’t have adequate problem solving and communication skills needed to overcome these problems. This course looks at the effect of stress on attrition, the use of tools to identify and help students at risk, and how to develop an institutional culture that shares responsibility for student success across the entire organization.
RT102
Orientation and First Week Activities to Increase Retention
Building a program to ensure a smooth "hand off" from Admissions to Faculty is a critical component of student retention. Applicants often develop a strong bond with their admissions representative that ends (from the institution's standpoint) once they begin classes. This online course provides practical ideas on designing an orientation program, first-week-of-class and other retention activities that connect the student with faculty, the college and each other that will help you retain and graduate more students.
RT103
Implementing Successful Student Retention Strategies
Owners and directors of educational institutions are always looking for the magical ingredients to improve student retention. There are at least six easy-to-implement retention strategies that can make a difference in whether a student graduates or drops out. These include efficient admissions procedures, great orientation programs, effective mentoring, student friendly classroom involvement, fabulous graduations, and successful placement. Upon completion of this course, participants will have specific easy-to-implement retention strategies to put in place for every area of their institution.
RT104
Best Practices to Enhance Student Retention
This course is a collection of ideas and best practices drawn from the implementation of enrollment growth strategies at over 300 educational institutions nationwide. The course is based on a highly successful in-service training program offered by Dr. Joe Pace, Managing Partner of The Pacific Institute and includes video delivery of Pace's presentations. Filled with practical tips and suggestions, the course also discusses the application of current research results on human behavior and organizational culture to enhance student enrollment and retention. This is a unique course that will dramatically change your perspective on institutional effectiveness.
RT105R
Raising the Bar to 'First-Class' Customer Service
This course uncovers the secrets of today's successful businesses and their strategies of first-class customer service. You will learn the components of first impressions that can help you increase and keep your enrollments. This course will also help you to locate the specific areas of your operations where you can implement an improved customer service plan for your institution—whether it is admissions, student services or academics.
Developing Business Acumen
ML139
Customer Focus
This course will show you how to target the right customers and build their long-term loyalty by developing systems for learning about, - and responding to, their needs.
ML140
Marketing Essentials
This course covers marketing fundamentals that will help non-marketing managers throughout the organization better understand the importance of marketing and how it relates to them.
ML141
Finance Essentials
Financial management can be a daunting task. This course covers the essential concepts of finance, budgeting, forecasting, and planning for non-financial managers.
ML142
Budgeting Essentials
In this course, you will learn about the budget process, different types of budgets, and common budgeting problems so you can allocate resources wisely to meet your goals.
ML143
Creating a Business Case
This course will show you how to create an effective business case, from defining the opportunity and analyzing alternatives to presenting your final recommendations.
ML144
Creating a Business Plan
This course will take you step by step through the process of preparing an effective plan for a business proposal. The steps you will learn are applicable to launching a new internal product as well as seeking funding for a new start-up business.
ML145
Process Improvement
In this course, you will learn what business processes are, why improving them is essential, and how to carry out a business process improvement (BPI) initiative.
ML146
Measuring Performance
This course provides a review of financial and non-financial measures used in all areas of organizational performance. The course addresses both standalone measures (including ROI, EVA, and BET) and measurement frameworks such as dashboards, quality models, and the Balanced Scorecard. It also includes a systematic process for tracking performance of initiatives that can generate improvements across the organization.
Communicating for Results
ML116
Writing Skills
Skillful writing helps you accomplish your business objectives and extends your influence as a manager. In this course, you will learn to create clearer, more effective written communications. The course includes specific guidelines for preparing memos, letters, emails, and other common business documents.
ML117
Presentation Skills
This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.
ML118
Coaching Skills
In this course, you will learn how to strengthen your coaching skills by using a four-step process to facilitate the professional growth of the employees you coach.
ML119
Persuasion Skills
To do their job - accomplishing work through others - managers must develop and use persuasion skills rather than simply issue orders. Formal authority no longer gets managers as far as it used to. This course will help you master the art and science behind successful persuasion so you can begin changing others' attitudes, beliefs, or behavior to create win-win solutions.
ML120
Feedback Skills
Feedback is an essential component of the communication process. In this course, you will learn when and how to give effective positive or corrective feedback, how to offer feedback upward, and how to receive feedback.
ML121
Negotiation Skills
This course provides a practical guide to becoming an effective negotiator. The course includes steps to guide you through the negotiation process assessing your interests as well as those of the other party, developing opportunities that create value, avoiding common barriers to agreement, and implementing strategies to make the negotiation process run smoothly.
ML122
Difficult Interactions
This course will show you how to discuss and resolve difficult interactions in the workplace - whether with employees, peers, bosses, or even suppliers and customers.
Managing Workload
ML133
Goal Setting
This course will show you how to set realistic goals, prioritize tasks, and track milestones to improve performance and morale.
ML134
Career Management
In this course, you will learn how to manage your career - including how to identify your business interests, professional values, and skills in order to target your most exciting career possibilities.
ML135
Time Management
This course will help you master effective time management techniques. You will learn to analyze how you currently spend your time and pinpoint opportunities for improvement. The course will show you how to plan your time efficiently using scheduling tools, control time-wasters, and evaluate your schedule once it is underway.
ML136
Stress Management
In this course, you will learn the difference between positive stress that enhances productivity and negative stress that breeds tension, lowers productivity, and undercuts job satisfaction. The course includes strategies for dealing with underlying causes of worry and stress, with tactical advice and coping mechanisms for immediate problem management.
Staying in Compliance
ABHES101
Developing a Program Effectiveness Plan (PEP)
The health care field is growing rapidly, as are the requirements for preparing individuals to enter and be successful in their chosen health care fields. To remain current with the demands of career preparation areas, colleges and universities need to have a plan of action to assess the status of programs and strategies for improving instructional offerings. This course will provide participants with a step-by-step process to complete an internal program quality assessment tool called the Program Effectiveness Plan (PEP). Resources are provided that will expand the knowledge base of participants and assist them in completing a PEP.
ACCSC101
Fulfilling the Standards of Accreditation: Administration
This course "pulls back the curtain" for schools to help them better understand the principles and purposes of the ACCSC Standards of Accreditation. ACCSC101, along with the accompanying course ACCSC102, lays out the standards in line with the way schools are typically structured to better help you comprehend the important relationship between each standard and each aspect of running a compliant, accredited school. This course addresses the standards on the administrative side of your school, such as standards that relate to operations, admissions, and financial aid.
ACCSC102
Fulfilling the Standards of Accreditation: Academics
This course focuses on the ACCSC Standards of Accreditation which directly tie to the academic areas and program requirements for an accredited school. The course includes information on program development and design, educational policies and procedures, faculty, student services, and educational delivery methods.
ACCSC110
Preparing for ACCSC's Essential Workforce Skills Programmatic Certification
Since the inception of career education, it seems employers have consistently claimed that students lack so-called soft skills. Although there's no universal agreement on what to call them, the term represents a set of skills (including things such as teamwork and communication skills) regarded as essential for long-term success in the workforce. ACCSC refers to these types of skills as essential workforce skills.

This course will help institutions adopt a framework for high-quality career education programs, holistically integrate essential workforce skills into their programs, enhance students' development and demonstration of them, and prepare to achieve Essential Workforce Skills (EWS) Programmatic Certification.
CM101R
Internal Audits: Building a Compliant Campus
This course provides an overview of the methodology and guidelines to help you outline an audit plan for your institution. You will learn how to define audit scope and determine the audit approach which fits your organization. The course provides tips for successful audits and reviews audit areas for each functional department of a typical campus, including admissions, financial aid, student accounts, education/academics, and career services. Other business areas including marketing and advertising, human resources, information security and other key areas are also reviewed to provide you with a full scope audit outline. The course concludes with information on reports, audit documentation, and follow-up recommendations following the field audit activities.
CM102
Raising the Bar - Compliant Communications with Students
This course is designed for employees of all roles and levels at institutions that participate in federal financial aid programs. The course provides an awareness of prohibited acts which could adversely impact operations, and covers the requirements which must be adhered to in order to maintain good standing with state* and federal regulations as outlined in the Program Integrity rules. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications.
*This course currently covers the regulations for the following states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, MS, NC, NM, OH, OK, OR, PA, SC, TN, TX, VA, WA. Course participants can select specific state(s) at the beginning of the course to customize the training content to their state.
CM104
Compliant Interactions: Acting with Integrity
This compliance training course is designed for admissions, financial aid and career services employees of accredited institutions participating in federal financial aid programs. The course provides a clear and practical understanding of the federal regulations that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to become a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education.
CM106R
Creating a Compliant Culture: Do’s and Don’ts
This course is designed for campus management and employees at all levels seeking a better understanding of creating a compliant culture in today’s regulatory environment. It summarizes the importance of creating a culture that aligns with regulatory oversight as the cornerstone of an organization. A synopsis is provided on the interwoven relationship of the Triad with emphasis on the Program Integrity rules. This course also explores the "Do’s and Don’ts" for communicating with students throughout their education whether it is during enrollment, financial aid, education or career services. Additionally, specific sections provide management with a more comprehensive review of Program Integrity rules and how they impact faculty and staff interactions with students.
CM107
Sustaining a Culture of Compliance: The Role of Faculty and Staff
This course is designed for either an institution's full or part time staff and faculty members. The course focuses on building and sustaining a campus-wide culture of compliance as opposed to simply providing a multitude of standards and regulations. In short, CM107 hopes to provide the information staff and faculty need to say or do the right things when interacting with both prospective and enrolled students about their education - online or face-to-face - as well as the consequences of saying or doing the wrong things whether by mistake or with intent. Components on ethics, customer service and fostering a culture of compliance in the new normal of educational delivery are also included.
CM140
Title IX and VAWA Training: Building Safer Campuses
This course is designed to assist personnel at all levels of an educational institution in the understanding of the provisions of Title IX of the Education Amendments of 1972 ("Title IX") as amended on August 1, 2024, and the Clery Act as amended in the Violence Against Women Reauthorization Act of 2013 ("VAWA"). These laws require that all individuals in an educational institution understand and comply with the laws in terms of what is prohibited behavior in relation to sex-based harassment and/or sexual violence, and what steps are to be followed when such prohibited conduct occurs. This course gives the participants information about the laws, as well as procedures to follow, to provide for the rights of all individuals under the laws. It also provides additional resources to assist educational institutions in continuing to build and strengthen their Title IX and VAWA policies, procedures and training throughout the year.
CM141
FERPA and Privacy: A Practical Approach
The Family Educational Rights and Privacy Act of 1974 (FERPA or the Buckley Amendment) is a federal law in the United States designed to provide students with access to, and the privacy of, their educational records. The law applies to students in higher education and educational institutions that receive funding under a program administered by the U.S. Department of Education. This course is designed to provide participants with a working knowledge of FERPA guidelines to ensure proper handling of educational records and other institutional requirements.
CM142
Understanding Title IX, VAWA, and the Clery Act
This course will review Title IX, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and the Violence Against Women Act. In addition to the background of each topic, victim rights, support system implementation, and grievance policies will also be explored.

The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school.

Throughout the course, emphasis is placed on creating boards with meaningful industry connections that drive program success. By focusing on purposeful engagement rather than administrative requirements, the course helps CTE leaders develop boards that effectively bridge education and industry needs, ultimately improving student outcomes and program relevance.
CM150R
Understanding the Language and Intention of Accreditation Standards
In this course, using your accrediting agency’s criteria, you will study the language and intention of accreditation. Participants will develop a different perspective on the self-study process and an understanding of how to craft the self-study report to effectively communicate how present practices meet the standards. Discover what the standards really are and what it takes to meet them, interpret and communicate your institution’s current operating practices in the context of the criteria, and develop a more accurate understanding and expression of how your institution can provide the evidence needed to demonstrate compliance.
CM151
Onsite Visits - Be Ready Anytime
Is your campus ready for a full unannounced visit at any time? Onsite visits are becoming more frequent in recent years and unannounced visits even more so. This training is designed to aid campus leaders to be prepared, using best practices and practical tools, to host an onsite visitor at any time, including visits that are unannounced, by any organization such as state agencies, veterans' organizations, regional, national and programmatic accrediting agencies and the Department of Education.
CM251
Students with Disabilities: Legal Obligations and Opportunities
This course provides faculty, staff, and administrators with an understanding of the legal mandates regarding equal access for students with disability. More importantly, it provides a practical framework to help institutional personnel know what to say and do in the context of their defined role and interactions with students with disabilities. Topics include the civil rights nature of applicable Federal law, definitional issues, the impact of disability on traditional education activities and pursuits, reasonable accommodations, and the unique responsibilities of faculty, staff, and administrators as prescribed by their position.
CM301
Compliance Training for Texas School Directors
This course provides school administrators (including School Director, Executive Director, Campus President, Dean of Education and senior campus managers) in the state of Texas a working knowledge of the Texas Workforce Commission (TWC) rules and regulations for career schools and colleges. This course covers all aspects of operations and compliance for administrative-level staff. The how and why details in the areas of Admissions, Administration, Financial Aid, Education and Career Services are covered in a user-friendly, multi-sensory environment that allows the participants to test themselves on compliance issues that are faced on a daily basis. Participants are advised to review the TWC rules and forms via the internet, throughout the course.
This course has been created from the TWC's Statutes and Rules which govern the Career Schools and Colleges. Thanks to TWC's curriculum writers, content specialists and sponsors for providing the core content for this course.. Also, thanks to Career Colleges and Schools of Texas (CCST) for providing the additional content for the interactive features and assessment components of the course.
Complete 12 training courses from the list below to become a Certified Higher Education Professional (
CHEP
) in Leadership. CHEPs can meet their annual continuing education requirements by completing 2 courses from any training area.
Enhancing Educational Leadership
Core
A minimum of 6 courses must be taken from the core training area.
LS101R
Do You Manage Or Lead?
This course explores the critical differences between management and leadership. Participants will be introduced to definitions and myths about each area as well as how management and leadership must coexist for an organization to operate effectively. Participants will explore their own management/leadership tendencies through exercises to see leadership and management in action.
LS102
How Do You Lead?
Not everyone is suited for, or desires, a leadership position. One of the first steps to being an effective leader is to understand the desire to lead in the first place. Participants will explore their motivation to lead and develop a deeper understanding of their leader style(s).
LS103R
Your Leadership Impact
To improve your impact and effectiveness as a leader, you must not only understand the role of a leader, but you must also take into consideration the followers and the situation. This course defines leadership impact and explores the interactional framework for leadership.
LS104R
Your Leadership Legacy
The higher education industry provides a wealth of opportunities and challenges for those seeking leadership positions. In this course, participants will gain a deeper understanding of the higher education sector and themselves. The importance of higher education institutions will be explored along with developing a personal leadership legacy.
LS105R
Your Leadership Toolkit
Get ready to add a number of skills to your toolkit as you develop as a leader! This course focuses on increased self-awareness in communication styles and learning; developing deeper understanding through empathic listening; and motivating through innovation.
LS106
This Way to Leadership
This course provides you with a framework to put your self-discovery and learning into a workable plan to further develop your leadership skills. A step-by-step process is offered to help you create a meaningful Personal Leadership Development Plan (PLDP) complete with the development of SMART Goals and advice from some of today's leaders in the higher education sector.
Leading with Influence
ML111
Leading and Motivating
This course provides a synopsis of the essential tasks of leadership setting direction, aligning people, and motivating others. You will learn how to recognize the skills and characteristics of effective leaders, create an inspiring vision, and energize people to support and work toward your goals.
ML113
Team Management
Focus is essential to effective teamwork. In this course, you learn how to diagnose and overcome common problems - such as poor communication and interpersonal conflict - that can impede team progress. You will also learn to take corrective measures to remove team problems and improve team performance.
ML114
Meeting Management
This course provides a timesaving guide to planning and conducting meetings from start to finish. It covers preparation, keeping the meeting on track, and follow-up. The course also offers expert advice for dealing with problem behaviors exhibited by meeting participants.
ML115
Project Management
This course provides the nuts and bolts of project management, including project planning, budgeting, team-building, execution, and risk analysis. The course covers useful tools and techniques such as GANTT and PERT charts, Work Breakdown Structure, and variance analysis.
ML123
Managing Your Boss
How well do you work with your supervisor? This course will help you develop a mutually rewarding relationship with your supervisor. You will learn proven techniques for effectively communicating and negotiating with your supervisor, presenting problems or opportunities and accepting responsibility for your proposed actions.
ML125
Managing Diversity
In this course, you will learn how to manage diversity to extract maximum value from your employees' differences - including how to recruit diverse talent, resolve diversity-related conflicts, and communicate with employees and customers from other cultures.
Honing Supervisory Skills
ML127
Effective Delegation
This course will show you how to choose what to delegate, match employee and delegated assignment, and set the stage for success by both developing your employees and freeing up your time for critical managerial tasks.
ML129
Developing Employees
This course will show you how to encourage your employees to learn and grow, while maximizing the return on the management time you invest in employee development.
ML130
Evaluating Employees
In this course, you will learn how to prepare for, conduct, and follow up on performance evaluations in ways that link employee performance to your company's and group's goals.
ML137
Change Management
Change is constant and is often met with resistance. This course will show you how to manage change constructively and navigate the ups and downs that inevitably accompany a change effort.
ML138
Crisis Management
In this course, you will learn a practical, hands-on method for looking at crises. The course will show you how to develop a crises audit to avoid and prepare for crises, how to manage an actual crisis, and how to learn from past events.
Developing a Strategic Mindset
ML147
Decision Making
In this course, you will learn how to identify underlying issues related to a decision, generate and evaluate multiple alternatives, and then communicate and implement your decision.
ML148
Strategic Thinking
This course provides practical advice for managers in charge of shaping and executing organizational strategy. The course includes tips for analyzing opportunities, challenges, and the potential consequences of high-level action plans. It also addresses identification of broad patterns and trends, creative thinking, analysis of complex information, and prioritization of actions.
ML149
Strategy Planning & Execution
In many educational institutions, corporate executives and campus management are involved in the strategic planning process. This ensures that organizational strategies - both corporate and campus level - are tightly aligned and that successful implementation can follow. In this course, you will learn what strategy is, how senior management and units work together to develop strategy, and how units support an organizational strategy by developing and executing action plans for strategic initiatives.
ML150
Innovation and Creativity
This course will show you how to manage an intellectually diverse work group and their environment to produce more and better ideas that encourage innovation when developing products and work processes.
ML151
Implementing Innovation
In this course, you will learn how to implement an innovation from crafting a vision statement to gaining support and managing resistance. This course is a must if you want to turn an idea into reality.
ML152
Leading with Generative AI
Generative AI is reshaping industries and transforming how we work. Discover how to use it to drive innovation and enhance efficiency while confidently guiding your team through an ever-evolving landscape.
Communicating for Results
ML116
Writing Skills
Skillful writing helps you accomplish your business objectives and extends your influence as a manager. In this course, you will learn to create clearer, more effective written communications. The course includes specific guidelines for preparing memos, letters, emails, and other common business documents.
ML117
Presentation Skills
This course provides sound advice on preparing and delivering presentations that command attention, persuade, and inspire. It includes rehearsal techniques as well as tips for creating and using more effective visuals. The course also addresses the importance of understanding your objectives and your audience to create a presentation with impact.
ML118
Coaching Skills
In this course, you will learn how to strengthen your coaching skills by using a four-step process to facilitate the professional growth of the employees you coach.
ML119
Persuasion Skills
To do their job - accomplishing work through others - managers must develop and use persuasion skills rather than simply issue orders. Formal authority no longer gets managers as far as it used to. This course will help you master the art and science behind successful persuasion so you can begin changing others' attitudes, beliefs, or behavior to create win-win solutions.
ML120
Feedback Skills
Feedback is an essential component of the communication process. In this course, you will learn when and how to give effective positive or corrective feedback, how to offer feedback upward, and how to receive feedback.
ML121
Negotiation Skills
This course provides a practical guide to becoming an effective negotiator. The course includes steps to guide you through the negotiation process assessing your interests as well as those of the other party, developing opportunities that create value, avoiding common barriers to agreement, and implementing strategies to make the negotiation process run smoothly.
ML122
Difficult Interactions
This course will show you how to discuss and resolve difficult interactions in the workplace - whether with employees, peers, bosses, or even suppliers and customers.
Managing Workload
ML133
Goal Setting
This course will show you how to set realistic goals, prioritize tasks, and track milestones to improve performance and morale.
ML134
Career Management
In this course, you will learn how to manage your career - including how to identify your business interests, professional values, and skills in order to target your most exciting career possibilities.
ML135
Time Management
This course will help you master effective time management techniques. You will learn to analyze how you currently spend your time and pinpoint opportunities for improvement. The course will show you how to plan your time efficiently using scheduling tools, control time-wasters, and evaluate your schedule once it is underway.
ML136
Stress Management
In this course, you will learn the difference between positive stress that enhances productivity and negative stress that breeds tension, lowers productivity, and undercuts job satisfaction. The course includes strategies for dealing with underlying causes of worry and stress, with tactical advice and coping mechanisms for immediate problem management.
Staying in Compliance
ABHES101
Developing a Program Effectiveness Plan (PEP)
The health care field is growing rapidly, as are the requirements for preparing individuals to enter and be successful in their chosen health care fields. To remain current with the demands of career preparation areas, colleges and universities need to have a plan of action to assess the status of programs and strategies for improving instructional offerings. This course will provide participants with a step-by-step process to complete an internal program quality assessment tool called the Program Effectiveness Plan (PEP). Resources are provided that will expand the knowledge base of participants and assist them in completing a PEP.
ACCSC101
Fulfilling the Standards of Accreditation: Administration
This course "pulls back the curtain" for schools to help them better understand the principles and purposes of the ACCSC Standards of Accreditation. ACCSC101, along with the accompanying course ACCSC102, lays out the standards in line with the way schools are typically structured to better help you comprehend the important relationship between each standard and each aspect of running a compliant, accredited school. This course addresses the standards on the administrative side of your school, such as standards that relate to operations, admissions, and financial aid.
ACCSC102
Fulfilling the Standards of Accreditation: Academics
This course focuses on the ACCSC Standards of Accreditation which directly tie to the academic areas and program requirements for an accredited school. The course includes information on program development and design, educational policies and procedures, faculty, student services, and educational delivery methods.
ACCSC110
Preparing for ACCSC's Essential Workforce Skills Programmatic Certification
Since the inception of career education, it seems employers have consistently claimed that students lack so-called soft skills. Although there's no universal agreement on what to call them, the term represents a set of skills (including things such as teamwork and communication skills) regarded as essential for long-term success in the workforce. ACCSC refers to these types of skills as essential workforce skills.

This course will help institutions adopt a framework for high-quality career education programs, holistically integrate essential workforce skills into their programs, enhance students' development and demonstration of them, and prepare to achieve Essential Workforce Skills (EWS) Programmatic Certification.
CM101R
Internal Audits: Building a Compliant Campus
This course provides an overview of the methodology and guidelines to help you outline an audit plan for your institution. You will learn how to define audit scope and determine the audit approach which fits your organization. The course provides tips for successful audits and reviews audit areas for each functional department of a typical campus, including admissions, financial aid, student accounts, education/academics, and career services. Other business areas including marketing and advertising, human resources, information security and other key areas are also reviewed to provide you with a full scope audit outline. The course concludes with information on reports, audit documentation, and follow-up recommendations following the field audit activities.
CM102
Raising the Bar - Compliant Communications with Students
This course is designed for employees of all roles and levels at institutions that participate in federal financial aid programs. The course provides an awareness of prohibited acts which could adversely impact operations, and covers the requirements which must be adhered to in order to maintain good standing with state* and federal regulations as outlined in the Program Integrity rules. Emphasis is on areas of misrepresentation related to advertising and recruitment activities, interactions with prospective students and appropriate communication of disclosures and other publications.
*This course currently covers the regulations for the following states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MA, MI, MN, MO, MS, NC, NM, OH, OK, OR, PA, SC, TN, TX, VA, WA. Course participants can select specific state(s) at the beginning of the course to customize the training content to their state.
CM104
Compliant Interactions: Acting with Integrity
This compliance training course is designed for admissions, financial aid and career services employees of accredited institutions participating in federal financial aid programs. The course provides a clear and practical understanding of the federal regulations that govern the conduct of your institution and correspondingly underlay the performance of your job. The purpose of the course is not to train you to become a regulatory expert, but to provide the information you need to do or say the right thing when interacting with both prospective and enrolled students, as well as the consequences of doing or saying the wrong thing whether by mistake or with intent. More importantly, the course emphasizes that 'Doing the Right Thing' ensures that we provide an environment of trust where prospective students receive the information they need to make informed decisions about their education.
CM106R
Creating a Compliant Culture: Do’s and Don’ts
This course is designed for campus management and employees at all levels seeking a better understanding of creating a compliant culture in today’s regulatory environment. It summarizes the importance of creating a culture that aligns with regulatory oversight as the cornerstone of an organization. A synopsis is provided on the interwoven relationship of the Triad with emphasis on the Program Integrity rules. This course also explores the "Do’s and Don’ts" for communicating with students throughout their education whether it is during enrollment, financial aid, education or career services. Additionally, specific sections provide management with a more comprehensive review of Program Integrity rules and how they impact faculty and staff interactions with students.
CM107
Sustaining a Culture of Compliance: The Role of Faculty and Staff
This course is designed for either an institution's full or part time staff and faculty members. The course focuses on building and sustaining a campus-wide culture of compliance as opposed to simply providing a multitude of standards and regulations. In short, CM107 hopes to provide the information staff and faculty need to say or do the right things when interacting with both prospective and enrolled students about their education - online or face-to-face - as well as the consequences of saying or doing the wrong things whether by mistake or with intent. Components on ethics, customer service and fostering a culture of compliance in the new normal of educational delivery are also included.
CM140
Title IX and VAWA Training: Building Safer Campuses
This course is designed to assist personnel at all levels of an educational institution in the understanding of the provisions of Title IX of the Education Amendments of 1972 ("Title IX") as amended on August 1, 2024, and the Clery Act as amended in the Violence Against Women Reauthorization Act of 2013 ("VAWA"). These laws require that all individuals in an educational institution understand and comply with the laws in terms of what is prohibited behavior in relation to sex-based harassment and/or sexual violence, and what steps are to be followed when such prohibited conduct occurs. This course gives the participants information about the laws, as well as procedures to follow, to provide for the rights of all individuals under the laws. It also provides additional resources to assist educational institutions in continuing to build and strengthen their Title IX and VAWA policies, procedures and training throughout the year.
CM141
FERPA and Privacy: A Practical Approach
The Family Educational Rights and Privacy Act of 1974 (FERPA or the Buckley Amendment) is a federal law in the United States designed to provide students with access to, and the privacy of, their educational records. The law applies to students in higher education and educational institutions that receive funding under a program administered by the U.S. Department of Education. This course is designed to provide participants with a working knowledge of FERPA guidelines to ensure proper handling of educational records and other institutional requirements.
CM142
Understanding Title IX, VAWA, and the Clery Act
This course will review Title IX, the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and the Violence Against Women Act. In addition to the background of each topic, victim rights, support system implementation, and grievance policies will also be explored.

The goal of this course is to help develop a better understanding of the topic and produce tangible resources to help implement plans, strategies, and ideas at your school.

Throughout the course, emphasis is placed on creating boards with meaningful industry connections that drive program success. By focusing on purposeful engagement rather than administrative requirements, the course helps CTE leaders develop boards that effectively bridge education and industry needs, ultimately improving student outcomes and program relevance.
CM150R
Understanding the Language and Intention of Accreditation Standards
In this course, using your accrediting agency’s criteria, you will study the language and intention of accreditation. Participants will develop a different perspective on the self-study process and an understanding of how to craft the self-study report to effectively communicate how present practices meet the standards. Discover what the standards really are and what it takes to meet them, interpret and communicate your institution’s current operating practices in the context of the criteria, and develop a more accurate understanding and expression of how your institution can provide the evidence needed to demonstrate compliance.
CM151
Onsite Visits - Be Ready Anytime
Is your campus ready for a full unannounced visit at any time? Onsite visits are becoming more frequent in recent years and unannounced visits even more so. This training is designed to aid campus leaders to be prepared, using best practices and practical tools, to host an onsite visitor at any time, including visits that are unannounced, by any organization such as state agencies, veterans' organizations, regional, national and programmatic accrediting agencies and the Department of Education.
CM251
Students with Disabilities: Legal Obligations and Opportunities
This course provides faculty, staff, and administrators with an understanding of the legal mandates regarding equal access for students with disability. More importantly, it provides a practical framework to help institutional personnel know what to say and do in the context of their defined role and interactions with students with disabilities. Topics include the civil rights nature of applicable Federal law, definitional issues, the impact of disability on traditional education activities and pursuits, reasonable accommodations, and the unique responsibilities of faculty, staff, and administrators as prescribed by their position.
CM301
Compliance Training for Texas School Directors
This course provides school administrators (including School Director, Executive Director, Campus President, Dean of Education and senior campus managers) in the state of Texas a working knowledge of the Texas Workforce Commission (TWC) rules and regulations for career schools and colleges. This course covers all aspects of operations and compliance for administrative-level staff. The how and why details in the areas of Admissions, Administration, Financial Aid, Education and Career Services are covered in a user-friendly, multi-sensory environment that allows the participants to test themselves on compliance issues that are faced on a daily basis. Participants are advised to review the TWC rules and forms via the internet, throughout the course.
This course has been created from the TWC's Statutes and Rules which govern the Career Schools and Colleges. Thanks to TWC's curriculum writers, content specialists and sponsors for providing the core content for this course.. Also, thanks to Career Colleges and Schools of Texas (CCST) for providing the additional content for the interactive features and assessment components of the course.
NACC Level 1 Certification Requirements
Required Courses
: Complete all 6 courses listed on this page (approximately 24 hours of training). You can enroll in any course at any time and complete the course at your own pace and schedule. Each course takes about 4 hours to complete. Completion of each course provides you with a digital badge and a certificate of completion with 4 hours of continuing education credits.
NACC Certification
: You can check your progress toward NACC Level 1 Certification on your
NACC Status
page, where you’ll be able to claim and download your NACC certification upon completion of all required 6 courses.
NACC Level 2 Certification Requirements
NACC Level 2 certification program is designed for instructors who have completed NACC Level 1 certification.
Required Courses
: Complete all 7 courses listed on this page (approximately 28 hours of training). You can enroll in any course at any time and complete the course at your own pace and schedule. Each course takes about 4 hours to complete. Completion of each course provides you with a digital badge and a certificate of completion with 4 hours of continuing education credits.
NACC Certification
: You can check your progress toward NACC Level 2 Certification on your
NACC Status
page, where you’ll be able to claim and download your NACC certification upon completion of all required 7 courses.
CHEP Certification
: Instructors who have successfully completed NACC Level 1 and Level 2 courses also earn the Certified Higher Education Professional (
CHEP
) in Teaching credential awarded by Career Education Colleges & Universities. You will automatically receive your CHEP certificate via email. Your CHEP certificate will also be available on your
Certificates
page along with your course completion certificates. To maintain your CHEP certification, you must complete 2 courses annually from our list of
Continuing Ed
courses.
NACC Level 3 Certification Requirements
NACC Level 3 certification program is designed for instructors who have completed NACC Level 1 and Level 2 certifications.
Required Courses
: Complete all 8 courses listed on this page (approximately 32 hours of training). You can enroll in any course at any time and complete the course at your own pace and schedule. Each course takes about 4 hours to complete. Completion of each course provides you with a digital badge and a certificate of completion with 4 hours of continuing education credits.
NACC Certification
: You can check your progress toward NACC Level 3 Certification on your
NACC Status
page, where you’ll be able to claim and download your NACC certification upon completion of all required 8 courses.
NACC Level 1A Certification Requirements
Required Courses
: Complete all 10 courses listed on this page (approximately 40 hours of training). You can enroll in any course at any time and complete the course at your own pace and schedule. Each course takes about 4 hours to complete. Completion of each course provides you with a digital badge and a certificate of completion with 4 hours of continuing education credits.
NACC Certification
: You can check your progress toward NACC Level 1A Certification on your
NACC Status
page, where you’ll be able to claim and download your NACC certification upon completion of all required 10 courses.
CHEP Certification
: Complete 2 more EL courses from our list of
Continuing Ed
courses to earn the Certified Higher Education Professional (CHEP) in Online Teaching credential awarded by Career Education Colleges & Universities. You will automatically receive your CHEP certificate via email. Your CHEP certificate will also be available on your
Certificates
page along with your course completion certificates. To maintain your CHEP certification, you can complete 2
Continuing Ed
courses annually from any course category of your choosing.
Certified Higher Education Professional (CHEP) Certification Requirements
Instructors who have successfully completed NACC Level 1 and Level 2 courses also earn the
CHEP in Teaching
credential awarded by Career Education Colleges & Universities.
Instructors who successfully complete NACC Level 1A courses can earn CECU’s
CHEP in Online Teaching
credential by completing 2 additional EL courses from our list of Continuing Ed courses below.
To maintain your CHEP certification(s), you can complete 2 courses annually from any Continuing Ed course category of your choosing.
MaxKnowledge is pleased to feature content from Harvard ManageMentor® in its management courses. This content is provided by Harvard Business Publishing, a non-for-profit organization whose mission is to improve the practice of management and its impact in a changing world. Learn more about Harvard ManageMentor® and Harvard Business Publishing below.
About Harvard ManageMentor® 10
Presented within a media-rich, interactive design, Harvard ManageMentor® 10 features more than 40 modules with practical advice, downloadable tools, and time-saving tips on key management topics to help managers build skills quickly for an immediate impact on performance. More than two million managers around the world rely on Harvard ManageMentor® and its high-quality management content drawn from foremost practitioners, renowned experts, and business leaders.
About Harvard Business Publishing
Headquartered in Watertown, Massachusetts, Harvard Business Publishing is the leading provider of teaching materials for management education. HBP's offerings include:
More than 8,000 case studies, exercises, and industry notes. HBP also distributes case studies from other leading institutions, including Babson College, Darden School of Business, IESE, IMD, Ivey School of Business, Kellogg School of Management, Stanford Graduate School of Business, and University of Hong Kong.
Harvard Business Publishing Brief Cases. Written by a business professor or industry expert, these cases are rigorous and compact explorations of business dilemmas. 5-7 pages long plus some exhibits, each Brief Case is accompanied by a Teaching Note.
Articles from Harvard Business Review and other top management journals, including Business Horizons, California Management Review, Design Management Institute, and Sloan Management Review.
Harvard Business Press books and chapters from leading authors, accompanied in many cases by syllabi and case listings to help instructors integrate books into courses.
eLearning programs including online simulations and courses.
For more information, visit
hbsp.harvard.edu
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