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UCF IT
IT DEPARTMENTS
UCF IT is a hub of innovation shaping the future of technology. Explore specialized teams, spanning software development, cybersecurity, and project leadership. Discover rewarding career paths in coding, system administration, and more. Join us in redefining what's possible in IT.
UCF IT - Our Departments
ENTERPRISE APPLICATION DEVELOPMENT
Enterprise Application Development (EAD) handles the development, implementation, maintenance, and enhancement of enterprise computer programs and data processing applications for the University's administration and academic departments.
ENTERPRISE SYSTEM AND OPERATIONS
Enterprise Systems and Operations (ESO) manages all server system resources housed in the College of Sciences Building (CSB) Data Center. They are tasked with ensuring a secure and stable computing environment for the campus.
STRATEGY AND PLANNING
The Strategy and Planning department drives organizational, programmatic, and operational transformation across the department to maximize IT performance. Their role includes facilitating the IT strategic planning process within UCF IT and with University leadership.
SUPPORT SERVICES
UCF's Support Services group combines specialized units to boost the university's tech offerings. The Technology Commons has advanced computer labs, the Technology Product Center provides discounted tech products, and the Technology Service Center offers expert device repair. The UCF IT Support Center is the go-to for IT assistance, ensuring top-notch customer service. Together, they create a comprehensive support system for the UCF community's tech needs.
TELECOMMUNICATIONS
The UCF IT Telecommunications department serves as the technological backbone of the university. Their responsibilities include designing, installing, supporting, and securing telecommunications and network infrastructure for the entire UCF community.
ENTERPRISE APPLICATION DEVELOPMENT
Enterprise Application Development (EAD) handles the development, implementation, maintenance, and enhancement of enterprise computer programs and data processing applications for the University's administration and academic departments.
WORK WITH US
IT Client Support Specialist I
Information Security Professional III
Unified Communications Engineer I
IT Project Manager II
Enterprise Systems Manager
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OUR VISION
UCF IT aims to lead in modernizing education, creating a thriving, digitally advanced community. Our vision focuses on a dynamic, secure, and inclusive tech environment, prioritizing efficiency, transparency, and continuous growth, enabling every UCF member to reach their full potential through dedicated service and collaboration.
OUR MISSION
Enable UCF’s success through:
Achieving operational effectiveness through the efficient and effective delivery of IT services.
Securing UCF from attack, disruption and loss.
Creating an excellent, simple experience for UCF community members seeking support or requesting a service.
3000+
Servers managed by the Enterprise Systems and Operations (ESO) department
450TB+
Teams, Dropbox and OneDrive Data handled by the Enterprise Application Development (EAD) department
6500+
Total Voice Lines administered by the UCF IT Telecommunications department
~15,000
Incidents Opened in 2023 addressed by the Support Services group
JOIN THE UCF IT TEAM: WHERE YOUR IMPACT MATTERS
Discover a workplace where your excellence is recognized, individuality is celebrated, and every milestone is a community achievement. Be part of a team where your impact matters.
SUPERSTAR AWARD
Each month, we spotlight a team member who has made a noteworthy contribution to our IT community. This award, based on peer nominations and committee selection, celebrates the influence and efforts of our dedicated professionals.
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EMPLOYEE SPOTLIGHT
Our Employee Spotlights go beyond professional achievements; they're about building connections. Each month, get to know a colleague on a more personal level– their interests, passions, and the unique qualities they bring to our team.
MAINTAINING TRANSPARENCY
Open communication drives our success. Our bi-weekly 'Ask Me Anything' sessions enable interactive dialogue, while Quarterly Reports and updates through Campus IT Community Meetings and 'The Download' newsletter highlight achievements and keep everyone informed.
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END-OF-YEAR CELEBRATION
Celebrate with us at our annual End-of-Year event, where we don't just acknowledge hard work—we honor the journey. It's about appreciating our shared experiences and the collective dedication that makes IT@UCF outstanding.
LEADERS, CREATORS, INNOVATORS AND DOERS
At UCF, I'm offered many opportunities to develop new skill sets through various learning channels. My contributions are acknowledged and appreciated by others, making me feel valued as an employee. Plus the benefits package is great!"
- Charles Mannella, Web Applications Developer II
I arrived at UCF with a degree in Audio Engineering and soon discovered my passion for technology. I began my career as a temporary Audio/Visual Specialist and advanced to my current role. My time here has allowed me to expand my technical expertise and knowledge in various exciting ways."
- Gabriel Jackson, Field Services Engineer I
As an alumni, I always dreamt of coming back to UCF as a staff member. When the right opportunity finally came up I was excited. I love the energy of the university and that I now have the opportunity to give back to the institution that gave so much to me."
- Michael Ferry, Assistant Director of Instructional Technology
FACILITIES & BUSINESS OPERATIONS
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OUR MISSION IS SIMPLE
To support the university’s collective impact through ensuring campus operations run smoothly while exceeding student, faculty, and staff service expectations. This is accomplished by providing cost effective and reliable operations and maintenance to minimize interruptions and create a safe, comfortable and clean campus for all to facilitate and sustain an enhanced collaborative and successful research based learning environment into the future for our students to grow, learn, and succeed.
This job gives me the opportunity and ability to help our customers, and I appreciate my other team members who are knowledgeable and willing to guide me with anything that I may have questions on in order to complete the tasks.
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Juan "JP" Morales Pabon
, Maintenance Technician
Working for Facilities and Business Operations gives me the opportunity to contribute to the maintenance and improvement of the campus environment, which directly impacts the student and staff experience. I enjoy the camaraderie within the department and the variety of work that I encounter every day. UCF provides job stability and great benefits.
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Rachel Perry
, Maintenance Superintendent
I look forward to serving the customers each day and helping to ensure the environment is safe and healthy for all who work here. I enjoy working in a place that helps me to secure a future for myself with good benefits.
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Keely Duffy
, Custodial Specialist
POSITIONS AVAILABLE FOR ALL LEVELS OF EXPERIENCE
HVAC Specialist I
Custodial Specialist III
HVAC Specialist III
Custodial Specialist I
Housekeeper I, High Performance Work Team
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THE PERSEUS PAPER
The Perseus Paper is your go-to monthly newsletter for all things Facilities and Business Operations. Dive into the stories of our dedicated employees, stay updated on ongoing projects, and learn about the exciting initiatives our department is spearheading. We invite you to join our community, stay informed, and be part of the journey toward operational excellence.
View The Perseus Paper
UCF Police & Public Safety
TRANSPARENCY
The UCF Police Department (UCFPD) is here to keep our community safe, and we believe in the power of transparency as we protect and serve. We want the public to understand who we are, what our policies are and why they exist, and how UCF police officers train and prepare for emergency situations.
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CURRENT OPENINGS
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A MESSAGE FROM CHIEF GRIFFIN-KITZEROW
"At UCF Public Safety, we care deeply about the safety and well-being of everyone who learns, lives, works, and visits our campus. Creating a secure and supportive environment is at the heart of everything we do. We’re proud of our people and they're the reason we’re able to serve our community so well. That’s why we focus on hiring individuals who truly align with our values, equipping them with top-notch training and tools, and supporting their growth every step of the way. We believe in building strong relationships across campus and working together to make a positive impact. We’ve built a culture that values balance, well-being, and a sense of belonging. Around here, we often say we’re like family—and we mean it. If you’re thinking about joining us, we’d love to hear from you. Go Knights, Charge On!"
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WHAT IT MEANS TO
PROTECT AND SERVE
UCFPD is looking for talented, qualified community members to come work with us. We pride ourselves as being one of the most professional and innovative campus law enforcement agencies in the country.
EXPLORE CAREERS
OPPORTUNITIES
The safety and well-being of our campus community is our top priority. We rely on our 80+ sworn officers; an exceptional support staff; and campus, community and law enforcement partners to keep campus a safe place to learn, live, work and visit.
LAW ENFORCEMENT OFFICER
POLICE DISPATCHER I
POLICE DISPATCHER II
Law Enforcement Officer
Base Pay: $60,000
Minimum Qualifications:
Must meet the requirement of Chapter 943, Florida Statutes. Successful completion of Florida Law Enforcement Academy, received a passing score on the Florida State Law Enforcement Exam.
Must be at least 19 years of age
Be a U.S. citizen
Must not have been convicted of any felony
Must possess a high school diploma or equivalent
Must not have been convicted of a misdemeanor involving moral character, perjury, false statements or domestic violence
No pending criminal charges
Must not have received a dishonorable discharge from any of the Armed Forces of the United States
Must have a Florida driver’s license prior to employment
Successfully complete FDLE Physical Abilities Test (PAT)
Must pass a vigorous background investigation, to include psychological, physical, drug testing, and Computer Voice Stress Analysis
With UCF being one of the largest schools in the nation, every single role helps make a difference in a student's life and students are the future generation. Working at UCF is serving future doctors, lawyers, teachers and so much more.”
-Dispatcher Nattia Lawrence
Police Dispatcher I
Base Pay: $40,000
Minimum Qualifications:
High School Diploma or equivalent and 0+ years of relevant experience, education, and/or training.
Must receive National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) certifications provided by UCF Police within six months of employment.
Successful completion of an appropriate 9-1-1 emergency dispatcher training that meets the requirements of current Department of Health Public Safety Telecommunicator course provided by UCF Police must be obtained within the first six months of employment. Certification must be maintained once complete.
Preferences:
Ability to organize, prioritize and reach closure on multi-functional tasks.
Ability to learn varied technical tasks readily and adhere to prescribed rules, regulations, policies and procedures.
Ability to work efficiently in a stressful environment.
Ability to discern emergency from non-emergency situations under time constraints.
Ability to make decisions and function effectively in high stress emergency situations.
Ability to maintain security and confidentiality.
As a dispatcher, helping to keep people safe contributes to the overall mission of the university by ensuring prosperity for the many communities we serve.”
-Dispatcher Natalie Kennison
Police Dispatcher II
Base Pay: $42,367
Minimum Qualifications:
High School Diploma or equivalent and 2+ years of relevant experience, education, and/or training.
Must receive National Crime Information Center (NCIC)/Florida Crime Information Center (FCIC) certifications provided by UCF Police within six months of employment.
Successful completion of an appropriate 9-1-1 emergency dispatcher training that meets the requirements of current Department of Health Public Safety Telecommunicator course provided by UCF Police must be obtained within the first six months of employment. Certification must be maintained once complete.
Preferences:
Knowledge of multi-line telephone system, radio, and other computer equipment, and its operation.
Knowledge of jurisdiction geography, University geography, and associated landmarks.
Knowledge of all equipment and resources available for processing both non-emergency and emergency requests.
Knowledge of the appropriate ways of dealing with individuals in crisis situations.
Knowledge of public records laws and dissemination of records information relating to students and law enforcement.
LIFE AT UCF
UCF is dedicated to fostering the well-being and development of our employees. Our comprehensive benefits package includes various options such as medical, dental, and vision insurance, retirement plans, paid leave, an employee assistance program, and tuition waivers. This commitment to our team has earned us recognition from the Orlando Sentinel as one of the Top 100 Companies for Working Families in Central Florida.
Employee Perks
HEALTH
Stay healthy and well-supported at every stage of life with our comprehensive health benefits.
RETIREMENT
Shape a secure and properous future with our robust retirement plans offering you peace of mind.
WORK-LIFE
Our commitment to your overall well-being extends beyond the office. We're here to support your personal and professional needs.
TUITION WAIVER
Unlock a pathway to lifelong learning through our tuition waiver program to reach your educational goals.
TIME OFF
We know the importance of recharging to ensure you're bringing your best self to both your career and personal pursuits.
WELLNESS
We value your overall wellness and provide support through our Employee Assistance Program.
HEALTH
Stay healthy and well-supported at every stage of life with our comprehensive health benefits.
LEARN MORE ABOUT OUR BENEFITS
Following the Dream
"After working in the auto industry for several years, I decided to follow my dream of becoming a law enforcement officer. The work-life balance really attracted me to UCFPD, especially since I was able to carry over my customer service and communication skills from the auto industry. My role as an officer in the Community Partnerships Unit is to help set the standard of service and care that the community deserves and I do my best to make every interaction as educational and positive as possible. The support I receive from both the police department and university help me accomplish that mission."
Officer Al Sammelian, UCF Police Department
FUTURE KNIGHTS
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Candidate Details
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Human Resources
Email
talent@ucf.edu
Phone
407-823-2771
Fax
407-823-1095
12201 Research Parkway, Suite 200
Orlando, FL 32826
Office Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.
Closed weekends and holidays
Resources & Information
Florida & Federal Employment Notice (English/Spanish)
Applicant Accommodation Requests
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act
Search Committee Public Meeting Notices
Veteran's Preference
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