Get Help | Technology Support

Get Help | Technology Support
Get Help
Main Content
Choose Your Support
Our IT Help Desk offers multiple ways to get assistance during business hours:
Phone:
Contact our call center for real-time help. (817) 257-HELP (4357)
Chat:
Connect with us via
live chat
for real-time troubleshooting.
Online Ticket:
Submit a ticket
anytime for consultants to respond to during business hours.
In-Person:
Visit the
Frog Pad
walk-up location
or
book an appointment
Knowledgebase:
Explore our
knowledgebase
for self-help articles and
instructions.
Frog Pad
The
Frog Pad
offers one-on-one assistance with our frontline student consultants who can help
with a wide range of issues.  They will escalate any problems they cannot solve to
full-time staff.
Frog Pad
is located
on the first floor of the Mary Couts Burnett Library on the
East side of the building (next to Rees-Jones Hall).
Our team is also available during some extended hours, including weekends. Check the
sidebar for This Week's Hours.
Check System Status
If you are experiencing an issue with one of these services, the link below will help
you see if they are having a system outage.
Please reach out to the IT Help Desk if their status is listed as operational so we
can help you troubleshoot your specific device or account.
IT Software
Adobe CC
AWS
Box
Canva
Cherwell
Korbyt
Microsoft 365
Okta
Qualtrics
RingCentral
Zoom
Non-IT Managed Software
Concur
Coursedog
TCU Online (D2L)
YuJa
For issues with
Concur, contact
Finance & Administration
Coursedog, contact the
Registrar
TCU Online (D2L) or YuJa, contact the
Koehler Center
This Week's Hours
Standard Hours
Chat
Mon–Thu:
8am–6pm
Fri:
8am–5pm
Sun:
1pm–5pm
Phone
Mon–Fri:
8am–5pm
In-Person
Mon–Fri:
9am–5pm
Sun:
1pm–5pm
Visit the Frog Pad
Texas Christian University