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HE Summit @ Knowledge 2026
Created by
Quyen Vaillant
, last updated on
Mar 31, 2026
3 minute read
NET+ ServiceNow Higher Education Summit at Knowledge26
Event Details
Date:
Monday, May 4, 2026
Time:
10:00 AM - 4:00 PM
Location:
UNLV, Foundation Building
Address
: UNLV Foundation Building, 4505 S Maryland Pkwy, Las Vegas, NV 89154
Cost:
Free |
Capacity:
100 Registrants
Registration:
Ride-share Drop-off and Parking:
UNLV Parking Lot Y
Welcome
Welcome to the NET+ ServiceNow Higher Education Summit at Knowledge26! Join us for a day of discussions on key trends and opportunities in higher education. The Summit takes place on Monday, just before the main Knowledge conference begins on Tuesday.
Jump to :
May 4 Summit Agenda
May 5 & 6 Hospitality Suite Schedule
Contact
May 4 Summit Agenda
Time
Session
Description
10:00 - 10:30 AM
Check-in
Doors will be open at 9:45. Check-in will start at 10am.
10:30 - 11:00 AM
Welcome
Speaker: Quyen Vaillant, NET+ Program Manager
11:00 - 11:50 PM
ServiceNow Platform Updates: A Higher Ed Briefing
A quick overview of the latest ServiceNow platform updates for higher education, highlighting what’s new and what’s coming next. We’ll focus on practical changes that can help institutions improve efficiency and deliver a better user experience.
Speaker: TBD - ServiceNow
12:00 - 1:00PM
Lunch & Mingle
1:00- 1:50 PM
Life after LEAP with Northern Arizona University
A look at Northern Arizona University’s journey after LEAP, spotlighting how the institution is putting LEAP recommendations into action. The session will share practical examples of implementation, early outcomes, and lessons learned as NAU continues to evolve its approach.
Speaker: Celisa Manly, Director of Service Management
2:00 - 2:50 PM
Unlocking the Value of Now Assist in Higher Ed
A panel discussion exploring how higher education institutions are using Now Assist to drive real value across their organizations. Panelists will share practical use cases, early results, and lessons learned from adopting AI-powered capabilities within ServiceNow.
Speakers:
Christina Lago, IT Director of Customer Experience and Service Management, Yale University
3:00 - 3:50 PM
AI in Action: WGU Speeds ServiceNow Upgrades and Enhancements
A look at how Western Governors University is using AI to accelerate ServiceNow upgrades and deliver enhancements more efficiently. This session will share practical examples of what’s working, the impact on delivery timelines, and lessons learned along the way.
Speakers: Aaron Day, Software Engineering Manager
4:00 - 4:15 PM
Wrap-up: Tips & Tricks for Navigating Knowledge
Facilitated by Quyen Vaillant, NET+ Program Manager
We're working hard to bring you the best sessions possible, but things may shift as we get closer to the event. Topics, speakers, and schedules are subject to change, so be sure to check back for the latest updates.
Hospitality Suite
Join us to connect, mingle, and share insights with fellow higher education peers. Refreshments will be provided.
Location
: Venetian Prestige Club Grand Room, 36th Floor.
Hospitality Suite Schedule
May 5 Schedule
Time
Topic
2:00 - 2:45 PM
TBD
3:00 - 3:45 PM
TBD
4:00 - 5:00 PM
TBD
May 6 Schedule
Time
Topic
2:30 - 3:15 PM
TBD
3:30 - 4:15 PM
TBD
4:30 - 5:00 PM
TBD
Directions to the Venetian Prestige Lounge
Exit the Convention Center
and walk toward the
main hotel lobby
of The Venetian.
Look for signs directing you to the
Venetian Guest Elevators
Take the guest elevators to the
Prestige Level
(36th floor).
Check in with the
Prestige Lounge concierge desk
and mention you're attending the event for "
Internet2 NET+
".
Questions?
Email
netplus@internet2.edu
and we will be happy to assist you.
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