IT Help Desk

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IT Help Desk
IT provides students, faculty and staff computer equipment, network access and technical support.
Use the button below to submit an IT Help Desk request or report a problem with the RLC website.
Hours
Fall & Spring Semester Hours
Monday - Thursday
8:00am - 4:30pm
Friday
8:00am - 4:00pm
Summer Hours:
Monday - Thursday from 8:00 AM - 4:00 PM
Closed on Fridays
Closed Weekends and Holidays
Common Issues
Canvas
myRLC
Learning Resource Center online resources
WarriorMail
WENS
Account Password Resets - Student can visit
the Password Reset Portal
to change their password (If they know their current password.) The Password Reset Portal will NOT change your Warriormail password. You will need to manually change it through Google. Students must enroll first, then they will be able to change their password at any time, even if they do not remember what it currently is. Students may also call the Help Desk during regular business hours have assistance with enrolling or changing their password.
IT Survival Guide
For IT resources, please see attached links.
IT Survival Guide for Students
Student Creation of Zoom
Popular Support Topics
Account Credential Problems
We CANNOT send any usernames or passwords via email or other electronic medium and can
only
be provided to the student. Have your student ID and WarriorMail Address available when you call the RLC Help Desk during our normal operating hours using the information, below.
Canvas Course Not Displaying
IT Help Desk is unable to resolve issues within courses. Please reach out to your instructor if your class is not on your dashboard. If you are unable to reach your instructor or cannot locate class information, contact
Student Services
for further assistance
Contact Student Services
Account Credential Problems
We CANNOT send any usernames or passwords via email or other electronic medium and can
only
be provided to the student. Have your student ID and WarriorMail Address available when you call the RLC Help Desk during our normal operating hours using the information, below.
Canvas Course Not Displaying
IT Help Desk is unable to resolve issues within courses. Please reach out to your instructor if your class is not on your dashboard. If you are unable to reach your instructor or cannot locate class information, contact
Student Services
for further assistance
Contact Student Services
Submit A Request
Submitting Phone Requests
Please contact the IT Help Desk at (618) 437-5321 Ext. 1259 to make a request by phone.
Submitting Online Requests
Please follow the link below to submit an online request.
*When emailing the help desk, please add a phone number for a quicker response*
Submit Online Request
Submitting Phone Requests
Please contact the IT Help Desk at (618) 437-5321 Ext. 1259 to make a request by phone.
Submitting Online Requests
Please follow the link below to submit an online request.
*When emailing the help desk, please add a phone number for a quicker response*
Submit Online Request
Student Support Topics
Canvas Minimum Requirements
System Recommendations
Windows
Apple
Minimum System Requirements
Minimum System Requirements
Operating System:
Windows XP SP2(Home or Professional)
Operating System:
OS X (10.5)
Processor
2.0 GHz (single core)
or
1.7GHz (multi-core)
Processor
PowerPC G5 or G4 (867 MHz and faster) processor
RAM
1 GB
RAM
512 MB
Hard Drive Capacity
40GB
Hard Drive Capacity
40GB
Video RAM
128MB
Video RAM
128MB
Recommended System Requirements
Recommended System Requirements
Operating System
Windows 7 (Home or Professional)
Operating System
OS X (10.6)
Processor
2.0 GHz (multi-core)
Processor
Intel processor Core 2 Duo
RAM
2 GB
RAM
2 GB
Video RAM
256 MB
Video RAM
Nvidia or ATI graphics Card
Hard Drive Capacity
80GB
Hard Drive Capacity
80GB
Microsoft® Windows®
Operating System
Internet Explorer® 9
Internet Explorer 8
Firefox (Final Release Channel)
Firefox 3.6
Chrome (Stable Channel)
Windows® XP (32-bit)
Unsupported
Compatible
Compatible
Compatible
Compatible
Windows Vista® (32-bit)
Certified
Compatible
Certified
Compatible
Compatible
Windows Vista (64-bit)
Compatible
Compatible
Compatible
Compatible
Compatible
Windows 7 (32-bit)
Certified
Compatible
Certified
Compatible
Certified
Windows 7 (64-bit)
Compatible
Compatible
Compatible
Compatible
Compatible
Windows 10
Compatible
Compatible
Compatible
Compatible
Compatible
Apple® Mac OS®
Operating System
Safari® 5.1
Safari 5.0
Safari 4.0
Firefox (Final Release Channel)
Firefox 3.6
Chrome (Stable Channel)
Mac OSX 10.5 "Leopard®"
Unsupported
Compatible
Compatible
Compatible
Compatible
Compatible
Mac OSX 10.6 "Snow Leopard®"
Compatible
Certified
Compatible
Certified
Compatible
Certified
Mac OSX 10.7 "Lion®"
Compatible
Unsupported
Unsupported
Compatible
Compatible
Compatible
Canvas strives to make all its products as accessible as possible. JAWS for Windows 11 and 12 were used during accessibility testing.
Canvas Learn requires the latest version of Sun JRE 6. The JRE can be downloaded from
.  JRE 7 is not supported.
The following technologies are not supported:
Internet Explorer 6 and Internet Explorer 7
Firefox 1.x, 2.0, 3.0, and 3.5
Safari 2.0, 3.x  (or any version on Windows)
Mac OSX 10.4 "Tiger"
Java 5
Internet Explorer 8 and Internet Explorer 9 are tested in Standards Mode. Some known issues can be resolved by using Compatibility Mode (emulates IE7 behavior).
Both Google Chrome and Mozilla Firefox have moved to a rapid release cycle.  At the time of testing, Chrome 16.0 and Firefox 9.0 were the latest available versions.  Since then, new stable versions may have been released and widely adopted.  Canvas is supporting all newer stable versions of Chrome and Firefox.
Canvas vs OSRS
Online Student Record System (OSRS)
Students at RLC have two online accounts, one for OSRS and one for Canvas. OSRS is used for retrieving information about your RLC account, such as grades, schedules, or an unofficial transcript. Your OSRS is created when you enroll. Your username and password for OSRS are the same ones you use to access Canvas. If you forget your OSRS password, call the help desk, 618-437-5321 ext. 1259 for assistance.
Canvas
Canvas is RLC's online course management software suite. All RLC online courses, and several face-to-face courses will use Canvas to easily pass information from instructor to student. Your Canvas account will be created by RLC staff. Each student should have a maximum of one Canvas account. Call the help desk if you encounter any issues with this. Your Canvas account will remain the same regardless of how many semesters or how many online courses you enroll in at RLC. If you forget your Canvas password, call the help desk, 618-437-5321 ext. 1259 for assistance.
Accessing the Learning Resource Center Off-Campus
In order to be able to access the Electronic Library away from the campus you will need to use your student credentials.
When you access the Electronic Library away from the campus you will use the same information you use to log onto your Canvas, Online Student Records, and Warrior Mail Accounts.
Your login name is your last name, first initial, and last 4 digits of your Warrior tag.
Your password is one that the computer-generated or the one that you set up.
You will be asked for this information when you click the links within the Electronic Library.
If you need further assistance with your account contact
IT Help Desk Technician
(618) 437-5321 ext 1259
Reference Librarian
(618) 437-5321 ext 1308
Faculty & Staff
David Nelson
Help Desk & Support Technician
Nathan Burkitt
Network Specialist
Garrett Collier
Wireless and Development Specialist
Jeffrey DeMattei
Coordinator of Computing & AV Services
Kent McKown
Chief Information Officer
Ronaldo Murray
Information Systems Specialist
Andrew Lingle
Software Developer / System Admin
Cory Braden
Software Developer / System Admin
Blake Karas
Computer Technician
IT Help Desk
Phone: (618) 437-5321 Ext. 1259
Email:
help-desk@rlc.edu
Address: 468 N. Ken Gray Parkway, Ina, IL 62846 Attn: IT Help Desk
Fax Number: (618) 437-5677 Attn: It Help Desk
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468 North Ken Gray Pkwy
Ina, IL 62846
Call/Text: (618) 437-5321
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