Jobs.ac.uk Help | FAQs | Feedback - jobs.ac.uk

Jobs.ac.uk Help | FAQs | Feedback - jobs.ac.uk
We're here to help
Whether you are looking for help, would like to solve a problem,
or just want to let us know how we are doing, you will find the
answers and how to
here.
Please see our
Frequently Asked Questions (FAQs) below to help you resolve your
issues quickly and easily. If you are still experiencing problems
please contact us via our
feedback form
WE'RE HERE TO HELP
Whether you are looking for help, would like to solve a problem,
or just want to let us know how we are doing, you will find the
answers and how to
here.
Please see our
Frequently Asked Questions (FAQS) below to help you resolve your
issues quickly and easily. If you are still experiencing problems
please contact us via our
feedback form
Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Account Help
Jobs by Email Help
General Help
I have forgotten my password - how do I log in?
You can
reset your password here
I'm logged in - what do I do now?
We recommend that you sign up to our
Jobs by Email
service
to receive the latest jobs direct to your inbox.
You can access this service via a tab in the main menu of the jobs.ac.uk website or you
can access via the
Your Account
tab.
How do I change my password or email address?
Once you have
logged into your account
you can simply click on the
account settings
and use the Edit link to amend your password or email address.
Does my account expire?
Whilst your jobs.ac.uk account is being used, it will remain
active until you delete it. If your account is inactive for a period
of 24 months, we will contact you to make sure that you still want us
to keep your account open. For data protection reasons, if you do not
confirm that you still require your account, your data will be deleted
from our system.
Can I delete my account?
Yes, this will
delete all
of your information for the Jobs by Email service. You can create a new account if needed.
Is my account secure?
We have put in place suitable security procedures to safeguard your information. Please see our
and
Terms & Conditions
for more information.
How do I change my Jobs by Email disciplines?
To make changes to your job alert you need to log into your jobs by email account, then select ‘Jobs by Email’ in the navigation bar at the top of the page. You can then edit and save your choices.
I am not receiving my Jobs by Email alerts but I haven't unsubscribed.
This could be for the following reasons:
You or your email providers have instituted a spam blocker
If you have an active account but have not received an email, it could be because there have been no new jobs posted that match your criteria in the previous 24 hours or previous week, depending on your preferred delivery frequency.
You could have turned your email alerts off
Your mailbox is full
Your system is blocking large emails
Other technical problems with your system
The email has been delivered to your spam/junk folder. Please make sure you have added our email address
jobsbyemail@jbe.jobs.ac.uk
to your safe list or address book.
I have seen an advert on the website in my chosen discipline that does not appear in my Jobs by Email bulletin. Why is this?
For daily subscribers:
Was the advert placed over a day ago? Daily bulletins only contain 20 adverts that were placed on the site the previous day, if there were more than 20 adverts placed in your chosen areas there will be a link to the remainder of the adverts in the email. Any adverts that were placed before this will not be included in your bulletin. The only exception to this is the Featured Job, which appears in your bulletins everyday for one week.
For weekly subscribers:
Was the advert placed over a week ago? Weekly bulletins only contain 20 adverts that were placed on the site that week, if there were more than 20 adverts placed in your chosen areas there will be a link to the remainder of the adverts in the email. Any adverts that were placed before this will not be included in your bulletin.
Have you limited your search by salary or location thus excluding that particular advert? To amend the filters on your chosen category,
please log in
Please check the advert information at the foot of the advert to ensure it matches your chosen criteria.
How many locations can I select?
You can select one location per email bulletin, and can create up to 5 bulletins.
I'm not looking for a job anymore - should I cancel my subscription?
Once you have created an account you can stop and start the subscription as you please, or you can unsubscribe or delete the account.
Does my account expire?
Whilst your jobs.ac.uk account is being used, it will remain active until you delete it. If your account is inactive for a period of 24 months, we will contact you to make sure that you still want us to keep your account open. For data protection reasons, if you do not confirm that you still require your account, your data will be deleted from our system. Please see our
How do I apply for these jobs?
You will see an ‘apply’ bar at the top of the advert; clicking this will take you to the application format chosen by the employer, this will normally be an online application form, an applicant tracking system or an email contact.
Occasionally your email software may not allow you to open the links in your Jobs by Email alert. This is because your email account tries to open our links in a second browser. If this occurs please paste the URL of each link into your browser's location bar. This problem particularly affects Hotmail users.
How do I unsubscribe from the Jobs by Email service?
You will need to
log in to your account
and then select the Jobs by Email section. At the bottom of the
Jobs by Email page
, there is an 'unsubscribe' link which will delete your details from the Jobs by Email service. If you would like to delete your entire jobs.ac.uk account you will need to do this from the
'Your Account' section
. There is also an unsubscribe option in the footer of the email alerts.
Alternatively, you can turn off a job alert in your account.
If you are having issues with your account, please read our
‘account help’
section.
Can overseas citizens apply for the jobs advertised here?
Unfortunately, we cannot offer individual jobseekers any advice. You must contact each institution
individually, but here is a website that might be useful -
Do you offer careers advice?
We do not operate a career advice service; however we have a
Careers Advice
section on our site containing over 500 helpful articles on CVs, interview tips, managing your career,
working overseas and much more.
How do I apply for jobs on your website?
jobs.ac.uk does not place applicants directly into vacancies.
At the bottom of every advert you will see instructions of how to
apply; this will normally be an online application form, an email
contact, a telephone number or a postal address.
How do I search for a job?
By keyword
From our homepage -
www.jobs.ac.uk
- there are several options for searching for roles. Searching by keyword will
return any adverts containing that word in the text, but there is also the option to search ‘job title only’ to return more specific results.
Once a keyword search has returned results there is the option to filter further using the menu on the left-hand side of the page, including options to
filter by salary range, academic discipline, sub discipline, job type, location and employer sector. These filters will only apply to the results that the
initial keyword search returned.
Once you have a list of jobs that meet your criteria, you can use the menu bar at the top of the list to order your selection by salary, the date the
advert was placed on our site or by the closing date so you don’t miss roles that may be closing soon.
Boolean search
It’s possible to use double-quotes around a series of keywords to perform a search for an exact phrase e.g. “Lecturer in Crime” will look for any jobs with
that exact phrase included within the job details.
It’s possible to search on the site using Boolean operators - AND, “+”, OR, NOT and “-“(Note: Boolean operators must be capitalised).
As an example you could search for term -
“UCL” AND “Urban Politics and Planning”
to find all adverts on the site that include “UCL” and
the phrase “Urban Politics and Planning”.
The search -
“UCL” OR “Urban Politics and Planning”
would return all those adverts that have either of the terms “UCL” or “Urban Politics
and Planning”.
The "+" or required operator requires that the term after the "+" symbol exist somewhere in the advert e.g. to search for documents that must contain "UCL"
and may contain "lecturer" use the search -
+UCL
lecturer.
The NOT operator excludes documents that contain the term after NOT e.g. to search for adverts that contain “Food” but not “Health” you could use the
search -
“Food”
NOT “Health”
The "-" or prohibit operator excludes documents that contain the term after the "-" symbol. This works in the same way as the NOT operator e.g. to search
for adverts that contain “Food” but not “Health” you could use the search -
“Food”
-“Health”
The search supports using parentheses to group clauses to form sub queries. This can be very useful if you want to control the boolean logic for a query
e.g. if you want to find all adverts that include “food” or “health” but always include “safety” you could search for -
(food OR health) AND safety.
By location
From our homepage, select one of the main options e.g. an academic discipline, a professional/ managerial / support area or studentship section.
There will be several further filter options available, one of which is location. From here you can select to return roles available in specific locations
worldwide. For example, if you select ‘Agriculture, Food and Veterinary’ academic discipline, then filter by ‘Scotland’ the search results will contain all
academic roles in Agriculture available in Scotland on our site.
By job type
All adverts on our site are categorised and indexed under a specific job type, either academic and research, professional or managerial, clerical,
technical, or craft and manual.
Each category has further sub filters to enable you to conduct a specific search for roles available, using the ‘search jobs’ options box and then the
‘change search’ menu bar. For example, to search for a clerical role in a university in the Midlands with a salary of £15,000 per annum, you would need to
select from the homepage:
1. ‘Search all’ in Professional / Managerial / Support Services
2. Select discipline(s) you are interested in
3. Type or role ‘Clerical’
4. Salary from ‘£14000’ to ‘£16,000’
5. Location ‘Midlands of England’
6. Employer type ‘UK and Irish HE institutions’
This will return all roles on our site that are currently listed under clerical, within your desired salary range and at universities located in the
Midlands
By employer
If you have a specific employer in mind, you can either search for the employer from the homepage using the keyword search, or at the foot of the homepage,
select ‘Site map’ then ‘Browse by Employer’.
This will return employers currently advertising roles on our site in alphabetical order.
By academic discipline
All of our adverts are checked and categorised by one of our highly trained staff before they are live on our site. Our site is designed to utilise the
HESA subject codes that UK universities follow, and our inputters are trained to use these codes so that adverts under academic sub-disciplines are
relevant to the main categories, and jobseekers searching for their research or academic specialism will always have relevant results returned.
Can I save jobs?
You can save a job if you have a jobs by email account registered with us. Once you are logged in, click the save star for any jobs you wish to save for later viewing.
You will find the save star under the closing date in the search results, or under the ‘job tools’ section on an advert.
In the ‘your account’ menu at the top of the page, you can click ‘saved jobs’ and this will return a list of all the jobs you have saved.
You can remove a job from the saved list by clicking the star icon again.
Do I have to search to see the latest jobs?
We recommend searching the site regularly for active jobseekers, but we also offer a free Jobs by Email
service, which delivers the latest jobs posted in your chosen areas and disciplines directly to your inbox
either daily or weekly, whichever your preference. Each job listed in the email links directly to
the advert on our site.
My search results are irrelevant - how can I return the jobs I want?
By following the search pattern explained in the above sections, you should get the jobs listed that you
want, however, if your search needs to be a little more precise, or needs tweaking, the best way to make
sure that you are seeing all relevant posts is to conduct a keyword search until you find a job that meets
your criteria, then scroll to the bottom of the advert. At the foot of each advert you will find the
categories the advert has been indexed under, for example salary, location, type / role and subject area.
Replicate the areas in your search and the results should reflect the roles you want.
Can I specify salary in my search?
Yes, each search you conduct will allow you to filter for salary. We also have a ‘Salary not specified’
option, as some of our adverts don’t specify salary when placing. You can opt to include these adverts with
your search or exclude them depending on personal preference.
How do I apply for a role when I’ve found one?
Once you have found a job that you want to apply for, there will be an ‘Apply Now’ button at the foot of the
advert. This should lead you to an application form on the employers own website, or sometimes it includes
an email address, if the role states that you need to send your CV. Each advert has its own application
criteria, and these need to be followed as per the instructions. jobs.ac.uk advertise roles, but all
applications and recruitment is done via the employer.
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