LancerPoint FAQ - Information Technology Services - Pasadena City College
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Information Technology Services
LancerPoint FAQ
Your LancerPoint ID number is the 8-digit number assigned to you in the LancerPoint
system. It is the last eight numbers that appear on your LancerCard identification
card.
Your LancerPoint ID number is required to activate your LancerPoint username, which
is what you will use to log in to LancerPoint and other PCC systems.
Your LancerPoint username is used to log in to PCC systems like the LancerPoint portal
and student computer labs. It is comprised of your first initial plus last name. In
some cases, a LancerPoint username may have digits at the end to distinguish it from
another person with a similar name. For example:
Maria Gonzalez = mgonzalez
Mark Gonzalez = mgonzalez2
This username will also be used to create your email address:
Faculty/Staff = @pasadena.edu
Students = @go.pasadena.edu
If you don't know your username, you can look it up
using the
LancerPoint Account Manager:
Look Up Your Username
Students:
You should have received your LancerPoint username via U.S. mail when you were accepted
at Pasadena City College or via email.
New Employees:
You will receive a username. This username will also be used for your PCC email account.
If you do not know your username, you can look it up using the LancerPoint Account
Manager:
Look Up Your Username
The LancerPoint Account Manager can be used to activate your account, look up your
username, manage your security questions and answers, and establish (or reset) your
password…all online 24/7:
Manage Your Account
All Students and New Employees:
You will need to activate your account before you can to log in to LancerPoint and
other PCC systems.
Activate Your Account
Once you have activated your account you can use the LancerPoint Account Manager to
manage it:
Manage Your Account
Use the LancerPoint Account Manager to look up your username:
Look Up Your Username
Before you can begin using your new LancerPoint account, it must be
activated
via the LancerPoint Account Manager:
Activate Your Account
Once you have activated your LancerPoint username and established your security questions
and answers, you can reset your password using the LancerPoint Account Manager:
Reset Your Password
95% of the time, resetting your LancerPoint password resolves this issue. If that
doesn't do the trick, please have staff in the computer lab contact ITS for escalation.
Reset Your Password
Need More Help?
Students
Email your questions to lancerpointhelp@pasadena.edu
Employees
Contact our Help Desk with any questions
LL- 120
Help Desk: (626) 585-7523
helpdesk@pasadena.edu
04/24/2026
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