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View cookies Legal Aid Agency Legal Aid Agency Main content page Civil and crime news Current tenders LAA Online Portal Check if you can get legal aid Featured 21 April 2026 News story Legal Aid Provider Survey 2026 Our Provider Survey launches on 27 April 2026. 8 April 2026 News story Civil Eligibility Keycard 2026 A new eligibility key card for 2026 is now available. 14 April 2026 Press release Councils backed with millions to take on rogue landlords Local authorities across England are receiving an extra £41 million to cover costs for new enforcement powers through the landmark Renters’ Rights Act. 1 April 2026 News story Extension notices to be issued for peer reviewer contracts Peer Reviewer contract holders will receive contract extension from 1 April 2025. 30 March 2026 News story Tender Opens for Peer Review Independent Expert Panel Information for individuals interested in applying to deliver Peer Review Independent Expert Panel Services from June 2026. 25 March 2026 News story Increasing family legal aid providers in Trafford We are seeking more capacity to ensure clients in Trafford can continue to access prompt family legal aid services. Latest from the Legal Aid Agency Immigration providers south west support directory 22 April 2026 Guidance Civil processing dates 22 April 2026 Guidance Legal Aid Provider Survey 2026 21 April 2026 News story See all latest documents Subscriptions Get emails What we do We administer the legal aid scheme in England and Wales, in accordance with the Legal Aid, Sentencing and Punishment of Offenders Act 2012. LAA is an executive agency, sponsored by the Ministry of Justice Read more about what we do The following links open in a new tab Follow on @LegalAidAgency (opens in new tab) Follow on Legal aid blog (opens in new tab) Documents Services Legal aid Find legal advice and information See all services Guidance and regulation Legal aid for possession proceedings 30 August 2023 Guidance Duty solicitors: rotas, information and guidance 8 April 2026 Guidance See all guidance and regulation News and communications Legal Aid Provider Survey 2026 21 April 2026 News story Civil Eligibility Keycard 2026 8 April 2026 News story See all news and communications Research and statistics Legal aid management information 26 March 2026 Statistical data set Legal aid statistics Help guides and Data visualisation tools 26 March 2026 National Statistics See all research and statistics Policy papers and consultations Criminal Legal Aid Review: Remuneration for pre-charge engagement 7 April 2021 Consultation outcome Criminal Legal Aid Review: An accelerated package of measures amending the criminal legal aid fee schemes 21 August 2020 Consultation outcome See all policy papers and consultations Transparency and freedom of information releases Legal Aid Agency spending over £25,000: 2025 16 April 2026 Transparency data Director of Legal Aid Casework annual report 2024 to 2025 3 December 2025 Corporate report See all transparency and freedom of information releases Our management Jane Harbottle CBE Chief Executive Lucy Jones Head of Corporate Services Malcolm Bryant Head of Public Defender Service David Phillips Head of Service Development and Central Commissioning David Thomas Head of Contract Management and Assurance Alistair Adan Head of Case Management Vacant Head of Transformation, jobshare Hannah Payne Head of Transformation, jobshare Contact LAA General enquiries Legal Aid Agency Unit B8 Berkley Way Viking Business Park Jarrow South Tyneside NE31 1SF United Kingdom Email contactcivil@justice.gov.uk Civil general enquiries 0300 200 2020 DX 742350 JARROW Users experiencing technical problems with the Client and Cost Management System (CCMS) should contact online-support@justice.gov.uk Case specific enquiries should be raised within CCMS. Welsh language helpline Welsh language helpline 0300 200 2020 Callers wishing to talk to an adviser in Welsh should press the # key on their device after the prompt. Criminal application enquiries Telephone 0300 200 2020 For information on how to contact us by post or e-mail visit the contacts page: Criminal billing enquiries Telephone 0300 200 2020 For information on how to contact us by e-mail visit the contacts page: Civil Legal Advice Contact: Civil Legal Advice Telephone 0345 345 4 345 Get free and confidential legal advice in England and Wales if you’re eligible for legal aid. Work out if you qualify for legal aid at The service will check if you qualify for legal aid and if you do you can speak to a CLA operator who will check your details and put you through to a CLA legal adviser. Public Defender Service Email pds.businessteam@justice.gov.uk Contact: Public Defender Service Cheltenham office 01242 548270 Darlington office 01325 289480 Pontypridd office 01443 629724 Swansea office 01792 633280 The Public Defender Service (PDS) is a criminal law supplier, funded by the Legal Aid Agency (LAA) and has offices in Cheltenham, Darlington, Pontypridd and Swansea. Public Defender Service: Advocacy Team Email pdsclerks@justice.gov.uk Contact: Public Defender Service: Advocacy Team Telephone 0203 334 4253 or 0203 334 6163 Our criminal defence barristers provide representation for legal aid clients in criminal cases and also work as court appointed advocates. Secured Debt Secured Debt Team Legal Aid Agency 1 PO BOX 10619 Nottingham NG6 6DX United Kingdom Email SecuredDebtTeam@justice.gov.uk DX 324205 Nottingham 59 All enquiries relating to statutory charge cases or debts that have a security against a property. To assist us with your enquiry, please provide an Office Copy Entry alongside any correspondence, if you have one, and provide written authority if you are acting for a third party. Cash and Collections Cash and Collections Team PO Box 10620 Nottingham NG6 6DY United Kingdom Email recoveryservices-enquiries@justice.gov.uk Telephone 0300 200 2020 DX 324204 Nottingham 59 Enquiries relating to management of unsecured debt and enquiries relating to receipt of money to the LAA. Payments can take up to 5 working days to show on our systems. Reporting fraud against the LAA Counter Fraud and Investigations Legal Aid Agency Postal Point 13.53 Floor 13 102 Petty France London SW1H 9AJ United Kingdom Email MoJCounterFraudInv@justice.gov.uk Contact: Reporting fraud against the LAA For service of all new proceedings against the Legal Aid Agency or the Director of Legal Aid Casework Legal Aid Agency New Proceedings Government Legal Department 102 Petty France Westminster London SW1H 9GL United Kingdom Email legalaidagencynewproceedings@governmentlegal.gov.uk DX 123243 Westminster 12 London Technical support Email Online-Support@justice.gov.uk Technical support 0300 200 2020 LAA eTendering portal Email help@bravosolution.co.uk Contact: LAA eTendering portal LAA Tender helpdesk 0800 069 8630 Sign up to our bulletins Contact: Sign up to our bulletins Make a Freedom of Information (FOI) request Read about the Freedom of Information (FOI) Act and how to make a request Check our previous releases to see if we’ve already answered your question. Make a new request by contacting us using the details below. Freedom of Information requests Disclosure Team Postal Point 10:38 Floor 10 102 Petty France London SW1H 9AJ United Kingdom Email data.access@justice.gov.uk Corporate information Accessible documents policy Complaints procedure Equality and diversity Our governance Jobs and contracts Procurement at LAA Working for LAA Jobs Our Personal information charter explains how we treat your personal information. Read our policy on Social media use Is this page useful? Maybe Thank you for your feedback Help us improve GOV.UK To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab