Mailing Lists - GnuCash
Mailing Lists
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The Official Forum
The GnuCash mailing lists are a useful way to communicate with developers and users. Through them, you can get help with using GnuCash, make suggestions on how to use GnuCash, or even how to improve it. Note that GnuCash uses
Mailing lists
and not
Forums
Mailing lists use email to communicate to and with a group of subscribers. Once signed up, an individual communicates with the list via normal email messages addressed to the list address.
Contents
Announcements
User Lists
2.1
Existing Lists
2.2
New Languages
Mailing List Membership
3.1
To Subscribe
Mailing List Management
4.1
At gnucash.org
4.2
Third-party Alternative Access Methods
Posting
5.1
Limitations
5.2
Netiquette
Mailing Lists for Development Topics
Mailing List Archives
7.1
Searching the List Archives
Spam Prevention
8.1
"too many recent retries"
8.2
"policy reason spam score too high"
Announcements
gnucash-announce
is a
low traffic
read only
list for important announcements like
new releases
and server outages. The target group are
package maintainers
and others, who find the normal lists too noisy.
This announcements are also sent to
gnucash-user
and
gnucash-devel
, so you do not need to subscribe, if you are a subscriber of that lists.
User Lists
The GnuCash team, together with experienced users, will answer your questions about the use of GnuCash on gnucash-user and the language-specific mailing lists below.
Existing Lists
List Info
[1]
Archive
English (USA)
gnucash-user
gnucash-user
gnucash-de
gnucash-de
gnucash-es
gnucash-es
gnucash-fr
gnucash-fr
Italiano
gnucash-it
gnucash-it
Nederlands
gnucash-nl
gnucash-nl
Português (Brasil)
gnucash-br
gnucash-br
Provides also registration and administration of your account.
New Languages
If - usually a translator team - wants to maintain a list in its own language ask on gnucash-devel providing the following information:
Name of the language,
its ISO code,
email address(es) of
the owner and optionally
one or more moderators.
Mailing List Membership
It is customary to join (subscribe) to the mailing list. Benefits:
Posts from
non-members
wait
in a queue to be approved by a moderator
Posts from
members
go
immediatly
to the list.
While subscribing you are asked to enter your
email address
and an
password
to authenticate modifications of your subscription in the future.
Tip
Take care with your choice of email address for subscription, as it will be exposed to the internet.
To Subscribe
There are two alternative methods:
With your web browser:
Click the desired list in the 'List Info' column in the '
Existing Lists
' table above, or
Visit the
GnuCash mailman server
and click the desired list name:
Which will take you to the Mailing List Management Page,
and fill out the "Subscribing to" section of the form:
By email to
gnucash-
-request
@gnucash.org
Send a command directly to the mailman server by sending a
blank
e-mail to e.g.
gnucash-user-request@gnucash.org
with 'subscribe' as your
subject
line.
Mailing List Management
At gnucash.org
The
GnuCash
mailing lists are served by a
mailman server
which allows users to
unsubscribe
, and otherwise
manage their subscriptions
to the various lists available. For example, you can configure your settings to be subscribed, so you can post to the list, but not receive any emails from the list. These settings can be configured
via the
web interface
, e.g. to unsubscribe gnucash-user:
or
commands
to a
separate address
constructed by appending
-request
to the list name, e.g.
mailto:gnucash-de-request@gnucash.org?subject=help
Tip
The server will answer a request with
subject
help
with the list of possible commands.
Note
Don't forget to unsubscribe from any 3rd party list reflector you may have used or you will continue to get list messages from that site.
Third-party Alternative Access Methods
There is alternate access to some of the Gnucash mailing lists through
Gmane
as news feed (
NNTP
).
These sites are
not affiliated with or maintained by the GnuCash project
and are not managed by the GnuCash mailing list server.
Being able to post to those sites does not subscribe you to the mailing list, so your posts will still wait in the queue to be approved, until you actually subscribe to the list.
If you decide to unsubscribe you must do so
both
on the particular 3rd party reflector site
and
the Gnucash list. If you are still receiving e-mails from the list, double-check your account with the 3rd party reflector you were using.
Posting
Limitations
HTML
gets stripped. Better send plain text.
That includes inline
images
. To include screenshots, send them as
attachment
s.
The
size of attachments
is limited by the moderator of the respective list.
Netiquette
Besides general
Netiquette
you should try to follow these guidelines:
Before asking a question on the list, you should see whether that question has been answered before by searching the list archives (see below) and and also by checking the
FAQ
Before your first posting
disable any autoresponder
. It is annoying for people answering you, and you could be removed from the list.
Do not send private email to any list member unless specifically invited to do so.
The mailing lists are intended for public discussion, and list subscribers are not technical support staff. Keep your questions on the list. Questions posed to the list can be answered by anyone in the entire subscriber base who chooses to assist, and your question might be answered by a different person than you expect. Additionally, discussions of specific problems that remain on the list can serve as resources to future users who may encounter similar problems.
This is also why you should use
reply to the list
or
reply to all
instead of
reply (to the sender)
But
avoid cross posting.
Sometimes announcements are sent to several lists. If you answer, remove all lists but one from
TO:
and
CC:
Do not hijack threads!
If posting a
new topic
or asking a new question, rather than replying, be sure to use your mail client's
Compose
New Message
, or
Write
button. This way your topic will be listed separately and easy to find. If you simply hit 'reply' and edit the subject line, other users' mail clients will treat your message as a reply in the chain of the topic you were replying to and the two topics will be mixed up together.
Use
plain text
instead of
html format
in your email client - html parts will be eaten by the mail server to reduce spam.
Attachments
- e.g.
screenshots
or small example files - are allowed, while
inline images
get stripped off without warning.
If you answer using your
daily digest
replace
in the
subject
"gnucash- Digest ..." with that from the thread you are answering.
In your reply
strip off unneeded parts
of the
citation
A final
Thanks, that solved my problem.
I filed the issue/enhancement request as
or
Sorry, I'm giving up because ...
would be fine. It would help other users, searching the archives, to see where to continue or decide to follow the instructions or not.
However, there is no need for follow up
Thank you
s.
Each list has a
moderator
. The moderator makes the final decisions on which posts are acceptable or not, and is able to suspend list membership at their discretion. Posts to the list which are considered flaming, spam, or which contain offensive language may lead to suspension.
Netiquette
gives general guidelines.
Mailing Lists for Development Topics
The GnuCash community also maintains a separate set of mailing lists intended for discussion of the ongoing development of GnuCash, including submitting patches, helping with testing, or discussing future development directions. These lists should not be used for asking questions about the use of GnuCash. Questions of that nature should be submitted to gnucash-user or one of the other mailing lists mentioned above.
gnucash-devel
: The real
development discussion
and
a bunch of watch lists:
gnucash-patches
: A read-only list containing just commit messages of pushs,
gnucash-changes
: A read-only list containing diffs of commits.
To
submit patches
, you should use
Bugzilla
because on mailing lists they get too easy forgotten.
Mailing List Archives
Past discussions on the lists are maintained in list-specific archives, which can be seen at
mailman server
Searching the List Archives
Search the mailing lists using The Mail Archive, an external service with a search facility, e.g.
or
(described at
usage details
).
Alternatively, search within the archives in a search engine using the term "site:lists.gnucash.org", e.g.
Spam Prevention
The GnuCash mailing list server runs a number of tests to reduce the amount of spam collected in the mailman queues. In addition to the normal content filters and DNS Blacklists, the server also uses a sender verification method and
greylisting
to make sure the email is originating from a legitimate email account. Unfortunately this can affect your ability to send to the list if you're using one of the major email companies and THEY don't follow the rules.
"too many recent retries"
For example, if you get a bounce back saying something like:
… while talking to lists.gnucash.org.:
>>> DATA
<<< 550 5.7.1
550 5.1.1
<<< 503 5.0.0 Need RCPT (recipient)
This means your email provider failed the sender verification tests (i.e., it accepts mail to ANY address),
and
then when it was greylisted it re-transmitted the message too many times (more than three) in the spam-detection window (five minutes). Once this happens, you're blacklisted from the list. Unfortunately there's nothing you can do but wait until the blacklist entry times out (about one week). You might want to complain to your email provider, or you could change to a provider that's more friendly, or just use a different email address.
There is no manual way to reset the blacklist, so please don't ask. We apologize for your inconvenience, but rarely does this affect real users. If you get hit by this, we're sorry, but this is a problem from your provider's end and we cannot correct it on our end.
"policy reason spam score too high"
If an alert pops up while sending, saying something like,
An error occurred while sending mail. The mail server responded: 5.7.1 Reject for policy reason spam score too high. If you believe this is an error please contact support and reference this code: gggruggvucftvghtrhhou …[hundreds of characters omitted for brevity]… vrhfuihiivgeptd. Please check the message and try again.
then one explanation is that your message looks too much like spam, and too little like a contribution to the list. Consider rewording it, or deleting extraneous quoted material. Another explanation is that you have been sending more messages than usual to the list. Wait 12 or so hours, and try again.
Notwithstanding the encouragement in the error message to "contact support" (which probably refers to the support group of gnucash.org's email provider), there is no good way to actually contact them. You just have to wait.
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This page was last edited on 5 March 2025, at 04:08.
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