…isher. John Benjamins Publishing Co. · P.O. Box 36224 · 1020 me Amsterdam · The Netherlands John Benjamins North America · P.O. Box 27519 · Philadelphia pa 19118-0519 · usa JB[v.20020404] Prn:2/10/2008; 15:02 F: BTL79CO.tex / p.1 (50-139) Table of contents Introduction vii 1. A c…
…esign of services that are efficient in a offerings, the customer relationship, network modern world, and to creation of new techno- management, and business development in a logical resources that can be used to deliver B-to-B context. Also examined are transforma- better servic…