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Campus Wi-Fi Disruptions – Mitigation in Progress
Update
We are continuing to work on a fix for this issue.
Apr
17
2026
10:51
EDT
Identified
We are aware of the “admin” and “northwood” wireless connectivity issues that began the evening of April 10, 2026, and have continued to impact users across campus. We understand the inconvenience this has caused.
Our team has identified that a recent firmware upgrade from our wireless vendor has introduced an issue related to memory utilization, which is impacting overall system stability. We are actively working in coordination with the vendor to address and resolve this matter as quickly as possible.
In the meantime, we are implementing mitigation measures to improve performance and reduce disruptions while a permanent fix is being determined.
We appreciate your patience and understanding as we work toward restoring a more stable and reliable wireless experience for everyone. Further updates will be shared on status.northwood.edu as they become available.
If you continue to experience persistent connectivity issues, please submit a network support request so we can assist and track affected areas more effectively:
Apr
10
2026
18:00
EDT
Application Services
Operational
Datatel/Colleague
Operational
Ellucian Experience
Operational
Kaltura Kaltura MediaSpace
Operational
My.Northwood.edu/Blackboard
Operational
Make-A-Payment
Operational
Office 365
Operational
Perceptive Content/ImageNow
Operational
Self-Service
Operational
TeamDynamix Client Portal (helpdesk.northwood.edu)
Operational
TeamDynamix Work Management (TDNEXT)
Operational
Turnitin
Operational
VPN
Operational
WebAdvisor
Operational
Zoom Web Client
Operational
Zoom Zoom Events
Operational
Zoom Zoom Meetings
Operational
Messaging & Collaboration Services
Operational
E-Mail
Operational
Microsoft Teams (Instant Messaging & Collaboration)
Operational
Share Drives (Personal & Departmental)
Operational
Midland Campus Network (Wired)
Operational
Baseball Diamond Network (Wired)
Operational
Bennett Sports Center Network (Wired)
Operational
Church Family Administration Building (CFAB) Network (Wired)
Operational
DeVos Graduate School Network (Wired)
Operational
DuBois Hall Network (Wired)
Operational
Freedom Center (Wired)
Operational
Gary Stauffer Academic Building (GSAB) Network (Wired)
Operational
Griswold Communications Center Network (Wired)
Operational
Hach Student Life Center Network (Wired)
Operational
Hantz Stadium Network (Wired)
Operational
Jordan Hall Network (Wired)
Operational
Miner Hall Network (Wired)
Operational
NADA Auto Center & Hotel Network (Wired)
Operational
Naegele Village Apartments Network (Wired)
Operational
North Gate Network (Wired)
Operational
North Village Apartments East Network (Wired)
Operational
North Village Apartments West Network (Wired)
Operational
Northwood IDEA Center Network (Wired)
Operational
Northwood University Administration Center (NUAC) Network (Wired)
Operational
Plaster Free Enterprise Center Network (Wired)
Operational
Sloan Family Building Network (Wired)
Operational
South Gate Network (Wired)
Operational
Strosacker Library Network (Wired)
Operational
Student Union / Bookstore Network (Wired)
Operational
Midland On-Campus Network (Wired)
Operational
Sunny Test Wired Network
Operational
Midland Campus Wireless Network (WiFi)
Degraded Performance
Baseball Diamond Network (WiFi)
Operational
Bennett Sports Center Network (WiFi)
Operational
Church Family Administration Building (CFAB) Network (WiFi)
Operational
DeVos Graduate School Network (WiFi)
Operational
DuBois Hall Network (WiFi)
Operational
Freedom Center (WiFi)
Operational
Gary Stauffer Academic Building (GSAB) Network (WiFi)
Operational
Griswold Communications Center Network (WiFi)
Operational
Hach Student Life Center Network (WiFi)
Operational
Hantz Stadium Network (WiFi)
Operational
Jordan Hall Network (WiFi)
Operational
Miner Hall Network (WiFi)
Operational
NADA Auto Center & Hotel Network (WiFi)
Operational
Naegele Village Apartments Network (WiFi)
Operational
North Gate Network (WiFi)
Operational
North Village Apartments East Network (WiFi)
Operational
North Village Apartments West Network (WiFi)
Operational
Northwood IDEA Center Network (WiFi)
Operational
Northwood University Administration Center (NUAC) Network (WiFi)
Operational
Plaster Free Enterprise Center Network (WiFi)
Operational
Recognition Park Network (WiFi)
Operational
Sloan Family Building Network (WiFi)
Operational
Soccer Field Network (WiFi)
Operational
Softball Diamond Network (WiFi)
Operational
South Gate Network (WiFi)
Operational
Strosacker Library Network (WiFi)
Operational
Student Union / Bookstore Network (WiFi)
Operational
Tennis Courts Network (WiFi)
Operational
Midland On-Campus Network (WiFi)
Degraded Performance
Sunny Test WiFi
Operational
Program Center & Off-Campus Networks
Operational
Alpena Program Center
Operational
Boyne Mountain (Northwood Condo)
Operational
Flint Program Center
Operational
Fort Worth Program Center
Operational
Louisville Program Center
Operational
Selfridge Program Center
Operational
Voice Services
Operational
Mitel Telephones
Operational
Voicemail
Operational
Web Services
Operational
Forms (forms.northwood.edu)
Operational
nusites.northwood.edu
Operational
Public Website (www.northwood.edu)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Monthly System Maintenance
May
14
2026
11:02
- May
15
2026
01:32
EDT
To provide the best possible service, Information Technology (IT) will perform our scheduled monthly technology maintenance. This monthly maintenance program is a preventive measure that is essential to providing stable and secure systems to the University. While we take steps to keep the system online and usable, some of these activities require the affected systems and networks be shut down which may cause intermittent system interruptions.
Depending on the scope of scheduled maintenance, intermittent outages could include logging into Northwood-owned computers, my.northwood.edu, Wi-Fi, internet connectivity, personal and department share drives, online student enrollment application (apply.northwood.edu) and/or Perceptive Content.
Posted on
Jan
06
2026
11:02
EST
Monthly System Maintenance
Jun
11
2026
18:00
- Jun
12
2026
08:30
EDT
To provide the best possible service, Information Technology (IT) will perform our scheduled monthly technology maintenance. This monthly maintenance program is a preventive measure that is essential to providing stable and secure systems to the University. While we take steps to keep the system online and usable, some of these activities require the affected systems and networks be shut down which may cause intermittent system interruptions.
Depending on the scope of scheduled maintenance, intermittent outages could include logging into Northwood-owned computers, my.northwood.edu, Wi-Fi, internet connectivity, personal and department share drives, online student enrollment application (apply.northwood.edu) and/or Perceptive Content.
Posted on
Jan
06
2026
11:03
EST
Monthly System Maintenance
Jul
16
2026
18:00
- Jul
17
2026
08:30
EDT
To provide the best possible service, Information Technology (IT) will perform our scheduled monthly technology maintenance. This monthly maintenance program is a preventive measure that is essential to providing stable and secure systems to the University. While we take steps to keep the system online and usable, some of these activities require the affected systems and networks be shut down which may cause intermittent system interruptions.
Depending on the scope of scheduled maintenance, intermittent outages could include logging into Northwood-owned computers, my.northwood.edu, Wi-Fi, internet connectivity, personal and department share drives, online student enrollment application (apply.northwood.edu) and/or Perceptive Content.
Posted on
Jan
06
2026
11:04
EST
Monthly System Maintenance
Aug
13
2026
18:00
- Aug
14
2026
08:30
EDT
To provide the best possible service, Information Technology (IT) will perform our scheduled monthly technology maintenance. This monthly maintenance program is a preventive measure that is essential to providing stable and secure systems to the University. While we take steps to keep the system online and usable, some of these activities require the affected systems and networks be shut down which may cause intermittent system interruptions.
Depending on the scope of scheduled maintenance, intermittent outages could include logging into Northwood-owned computers, my.northwood.edu, Wi-Fi, internet connectivity, personal and department share drives, online student enrollment application (apply.northwood.edu) and/or Perceptive Content.
Posted on
Jan
06
2026
11:05
EST
Monthly System Maintenance
Sep
22
2026
18:00
- Sep
23
2026
08:30
EDT
To provide the best possible service, Information Technology (IT) will perform our scheduled monthly technology maintenance. This monthly maintenance program is a preventive measure that is essential to providing stable and secure systems to the University. While we take steps to keep the system online and usable, some of these activities require the affected systems and networks be shut down which may cause intermittent system interruptions.
Depending on the scope of scheduled maintenance, intermittent outages could include logging into Northwood-owned computers, my.northwood.edu, Wi-Fi, internet connectivity, personal and department share drives, online student enrollment application (apply.northwood.edu) and/or Perceptive Content.
Posted on
Jan
06
2026
11:06
EST
Monthly System Maintenance
Oct
15
2026
18:00
- Oct
16
2026
08:30
EDT
To provide the best possible service, Information Technology (IT) will perform our scheduled monthly technology maintenance. This monthly maintenance program is a preventive measure that is essential to providing stable and secure systems to the University. While we take steps to keep the system online and usable, some of these activities require the affected systems and networks be shut down which may cause intermittent system interruptions.
Depending on the scope of scheduled maintenance, intermittent outages could include logging into Northwood-owned computers, my.northwood.edu, Wi-Fi, internet connectivity, personal and department share drives, online student enrollment application (apply.northwood.edu) and/or Perceptive Content.
Posted on
Jan
06
2026
11:06
EST
Monthly System Maintenance
Nov
12
2026
18:00
- Nov
13
2026
08:30
EST
To provide the best possible service, Information Technology (IT) will perform our scheduled monthly technology maintenance. This monthly maintenance program is a preventive measure that is essential to providing stable and secure systems to the University. While we take steps to keep the system online and usable, some of these activities require the affected systems and networks be shut down which may cause intermittent system interruptions.
Depending on the scope of scheduled maintenance, intermittent outages could include logging into Northwood-owned computers, my.northwood.edu, Wi-Fi, internet connectivity, personal and department share drives, online student enrollment application (apply.northwood.edu) and/or Perceptive Content.
Posted on
Jan
06
2026
11:08
EST
Monthly System Maintenance
Dec
17
2026
18:00
- Dec
18
2026
08:30
EST
To provide the best possible service, Information Technology (IT) will perform our scheduled monthly technology maintenance. This monthly maintenance program is a preventive measure that is essential to providing stable and secure systems to the University. While we take steps to keep the system online and usable, some of these activities require the affected systems and networks be shut down which may cause intermittent system interruptions.
Depending on the scope of scheduled maintenance, intermittent outages could include logging into Northwood-owned computers, my.northwood.edu, Wi-Fi, internet connectivity, personal and department share drives, online student enrollment application (apply.northwood.edu) and/or Perceptive Content.
Posted on
Jan
06
2026
11:08
EST
Past Incidents
Apr
24
2026
No incidents reported today.
Apr
23
2026
No incidents reported.
Apr
22
2026
No incidents reported.
Apr
21
2026
No incidents reported.
Apr
20
2026
No incidents reported.
Apr
19
2026
No incidents reported.
Apr
18
2026
No incidents reported.
Apr
17
2026
Monthly System Maintenance
Completed
The scheduled maintenance has been completed.
Apr
17
08:30
EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
16
18:00
EDT
Scheduled
To provide the best possible service, Information Technology (IT) will perform our scheduled monthly technology maintenance. This monthly maintenance program is a preventive measure that is essential to providing stable and secure systems to the University. While we take steps to keep the system online and usable, some of these activities require the affected systems and networks be shut down which may cause intermittent system interruptions.
Depending on the scope of scheduled maintenance, intermittent outages could include logging into Northwood-owned computers, my.northwood.edu, Wi-Fi, internet connectivity, personal and department share drives, online student enrollment application (apply.northwood.edu) and/or Perceptive Content.
Jan
11:01
EST
Apr
16
2026
Apr
15
2026
No incidents reported.
Apr
14
2026
No incidents reported.
Apr
13
2026
No incidents reported.
Apr
12
2026
No incidents reported.
Apr
11
2026
No incidents reported.
Apr
10
2026
Incident History