OEC IT Support Site - OEC Web Platform Terms of Service
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OEC Web Platform Terms of Service
OEC Web Platform - Terms of Service
effective 5/15/2020 - updated 3/25/2026
These Terms of Service outline the roles and responsibilities of
OEC
and
Site Owners
using the
OEC Web Platform
OEC Web Platform - Terms of Service
Definitions
OEC Responsibilities
Site Owner Responsibilities
Websites out of Compliance
Definitions
OEC
: Office of Engineering Computing; Department within Jacobs School of Engineering that provides IT support for the Jacobs School of Engineering including staff, faculty, and labs for the various departments within Engineering; also for various campus entities via our recharge system.
OEC
Web Platform
: Server infrastructure designed, implemented, and maintained by OEC; includes load balancers, web servers, and database servers.
Site Owner
: person that requests a website, is responsible for any content on said website
Site Admin
: may also be Site Owner, may be delegated to someone else; technical owner and administrator of a website and its contents
Developer
: may also be Site Admin; person that writes and maintains code for a website
Site Account
: LDAP account created by OEC; used to access storage for website for purposes of uploading/modifying/deleting website files
Site Group
: LDAP group created by OEC; used for assigning ownership of website files
CMS
: Content Management System; software application that can be used to manage the creation and modification of digital content (https://en.wikipedia.org/wiki/Content_management_system)
OEC Responsibilities
Manage / Maintain:
Underlying
OEC Web Platform
, including operating system, virtual/physical hardware, backups, storage
Core
OEC
Web Platform
software such as PHP, Apache
Drupal, the current OEC-managed shared
CMS
Quotas on websites
LDAP user account access, with the exception of account stores that are defined within the website and/or customer-installed
CMS
DNS hostnames, CNAMES for websites
SSL certificates for websites
Develop new platforms, as needed
Respond to website issues, such as vulnerability,
security & accessibility
alerts from campus
Notify
Site Owner
of any issues that may arise in regards to their website, or the
OEC
Web Platform
Bring any website offline that is no longer active, or no clear ownership - and point DNS name to
oec-offline.ucsd.edu
for a period of time before releasing the DNS name for future use elsewhere.
Site Owner Responsibilities
Editing and uploading content to the website should be done primarily through the
Site Account
. Any content files developed and/or uploaded should be owned by the
Site Account
and
Site Group
All websites will be actively maintained, including content and code/scripting.
The use of a commercial or community developed and supported
CMS
is encouraged since those responsible for the
CMS
should be actively maintaining their code.
Any
CMS
installed and/or code developed is considered content and is the responsibility of the
Site Admin
to actively maintain. This includes any updates for the installed
CMS
OEC
can work with the
Site Admin
in cases where the underlying platform needs to be updated to facilitate the maintenance of code.
All websites will be accessible, per UC policy:
accessibility.ucsd.edu
If a commercial or community developed and supported
CMS
does not satisfy your needs, and a
Developer
, either in-house or externally contracted, is utilized to develop the code base for your website, either the
Developer
or the
Site Admin
is still responsible for the constant upkeep, maintenance, patching, and securing of the code.
Providing a valid OFC chartstring for monthly hosting fee and any requested recharge technical support surrounding the hosted website
Websites out of Compliance
The
OEC
Web Platform
is a shared resource.
OEC
cannot allow one insufficiently maintained website or application to cause other websites and clients to be impacted.
Websites may be taken offline immediately due to any these issues, and not returned to service until the issue has been resolved:
Failure to implement these practices and adhere to these rules
Website is shown to be vulnerable
Website is actively compromised
Website is hosting software that is end-of-life
Website has been flagged with an accessibility issue, and is in Final Escalation status:  https://accessibility.ucsd.edu/policies-standards/ucsd-accessibility-guidelines.html
Websites may be quarantined depending on the severity of the problem. A quarantined website remains up but only visible to campus until it is repaired.
A moratorium on future websites by the offending
Site Owner
or
Site Admin
may be implemented, and no new websites created for them until current and previous websites have their issues resolved.
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