SAP Support | Ole Miss
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SAP Support
WHAT WE DO
SAP-related services include student administration and service, financials, human resources, payroll, purchasing, plant maintenance, enterprise technology, and many others.
Phone:
662-915-5222
Departmental Directory
Information Technology
SAP Support
SAP-related services include student administration and service, financials, purchasing, plant maintenance, enterprise technology, and many others. Managers and developers in the
Office of Information Technology (IT)
and its related divisions attend world-wide SAP related training events and conferences to bring more technical innovation to the UM campus.
Function of SAP Support
The SAP Support Team facilitates classroom-based training on SAP functionality and provides technical support for both SAP and certain myOleMiss applications. This site contains links to authorization forms, the training calendar, SAP software needs, and SAP course documentation.
Gaining Access to SAP or Web (myOleMiss) Applications
Access to both SAP and myOleMiss Web Applications begins with
the
SAP and Web Authorization Form
from the employee’s supervisor to SAP Support. SAP users must also attend
training
and insure the proper software is installed on their computers.
SAP WebGUI – SAP in your Web Browser
If you are a current PC based SAP GUI user
, you may access the
SAP WebGUI
by first logging into the Ole Miss VPN, then clicking one of the systems below that you already have. Note: Most users only have PRD (Production) access.
PRD – Production
QAS – Quality Assurance
PRA – Sandbox
For full information on this application, see
SAP WebGUI Documentation
(also found in the
SAP Documentation
tab); or you may the select the abridged,
SAP WebGUI Infographic
SAP/Web Authorizations
New
) Authorization to Use SAP and Web (myOleMiss) Applications
Authorizations for SAP and myOleMiss applications are requested with the
SAP and Web Authorization Form
. This form is also located in myOleMiss under the Employee tab => Tools and Resources.
Only Supervisors may request access on behalf of their employee(s).
If the employee needing authorization(s) is not listed on the form, contact
sap@olemiss.edu
When the request is submitted, the supervisor, along with the next two managers in his/her reporting line, will receive an email confirmation.
SAP access also requires the appropriate training outlined in
SAP Training
Staff Assistant Authorizations
The
SAP Staff Assistant Form
is needed for temporary Staff Assistants needing SAP. The completed form needs to be scanned/emailed to
sap@olemiss.edu.
Staff Assistant accounts are valid for only 90 days. If the account is required after 90 days, it must be renewed.
(New) Uploading Charges to SAP
Please note that all new or existing payroll charges must now be handled through
payroll@olemiss.edu
. However, for new Bursar charges:
Contact
cavett@olemiss.edu
(for uploading student charges to
SAP
).
The Bursar will approve or deny the request and perform any needed configuration.
If a new Bursar charge is approved, submit the
SAP and Web Authorization Form
for the employee needing to perform the bursar charge upload.
For existing bursar charges to SAP:
Fill out the
SAP and Web Authorization Form.
Installing SAP on your Computer
In order to access the SAP system, you must have two applications installed on your computer: the SAP GUI (Graphical User Interface) and the appropriate version of the Cisco VPN client. A VPN is an additional layer of security, and you must be logged into the Cisco VPN client before attempting to install or access SAP.
To install the Cisco VPN client software, go to
IT Helpdesk VPN Service
To install the SAP GUI, go to
SAP GUI Installation
If you need help in any other way with your installation(s), contact the
IT Helpdesk
Help
Contact
For assistance with SAP GUI issues, please contact the
IT Helpdesk
at (662) 915-5222. For questions about training and other SAP related issues, email
sap@olemiss.edu
Reporting Issues
Testers may report SAP Upgrade/Patch issues to the
SAP Issues Database
Authorization errors may be reported by filing an
SU53 Report
Request new SAP functionality by completing an
IT Work Request
FAQs
How do I reset my password for SAP?
You may reset your SAP password by logging into
myOleMiss
=> Use the Search to locate
SAP Password Reset
What if I am unhappy with the way the new release of the SAP GUI looks?
Newer releases of the SAP GUI will change the default look/theme and the location of some icons/buttons. See the
infographic
page for more details. Note that older themes will likely retire as new versions of the SAP GUI are released, so please try the new look/theme! Otherwise, click
here
for instructions to reset your theme.
How often are
SAP Trainings
offered?
All SAP Trainings are offered once a month except in July and December. If you need emergency training, you may contact the trainers by clicking
here
How do I report SAP issues encountered during testing?
Testers may report SAP Upgrade/Patch issues to the
SAP Issues Database
Old Forms Usage
All new requests for authorizations should be submitted using the
SAP and Web Authorization Form
. The forms below are to be used when advised by SAP Support. Completed forms should be emailed to
sap@olemiss.edu
The SAP Authorization Request Form
is needed for any new SAP Authorization request.
The
SAP User Agreement
is needed for all new or transferring SAP users.
The Web Application Access Request Form
is needed for Web (myOleMiss) requests.
Take The Next Steps
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