TAMU Technology Services IT Status

TAMU Technology Services IT Status
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Engineering Storage Platform Maintenance (CoS-FS)
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
23
2026
08:30
CDT
Scheduled
Begin Time: 04/23/2026, 8:30AM
End Time: 04/30/2026, 11:59PM
Details of Maintenance: General maintenance will be in effect to continue the migration process for the College of Engineering - FS to the new hardware platform.
Impact to Users: Users may see a degradation in performance, but services will remain operational.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 684242
Apr
23
2026
08:30
- May
2026
00:30
CDT
April Microsoft Windows Security Update triggering a one-time BitLocker Recovery Screen for some Devices
Investigating
Technology Services is aware of an issue affecting some Windows workstations, prompting customers for a one-time BitLocker Recovery screen, requiring users to enter their BitLocker recovery key. IT teams across all Academic and Business Units have been notified and will be working with campus members impacted by this issue.
If you are prompted to enter your BitLocker recovery key, and need assistance, please contact your local IT Support team or Help Desk Central at 979.845.8300 or
helpdesk@tamu.edu
Apr
15
2026
08:28
CDT
Core Services
Operational
Campus Email
Operational
Canvas
Operational
Duo Multi-Factor Authentication
Operational
Google Apps
Operational
Howdy
Operational
Microsoft 365
Operational
NetID Authentication
Operational
TAMU Campus Internet Connectivity
Operational
Phones and Cellular
Operational
Zoom
Operational
Administrative & Business
Operational
Adobe Sign
Operational
Aggie Educators Portal
Operational
Aggie Schedule Builder
Operational
AggieWorks
Operational
Applicant Information System (AIS)
Operational
Bill Payment Suite
Operational
Camera Systems and Door Access
Operational
FileX
Operational
Financial Aid Portal
Operational
Laserfiche
Operational
Meal Plans Portal
Operational
Parking and Transportation Services
Operational
Flywire
Operational
Communication & Collaboration
Operational
Cable TV, IPTV
Operational
Code Maroon
Operational
Listserv
Operational
Slack
Operational
Infrastructure
Operational
Data Center Services
Operational
Enterprise Backup Solutions
Operational
GitHub
Operational
Private Cloud Services
Operational
Public Cloud Services
Operational
Radio - 800 MHz Radio System
Operational
TTDN
Operational
Virtual Private Network (VPN)
Operational
IT Professional Services
Operational
Axonius Asset Management
Operational
Elastic Security Platform
Operational
Service.tamu.edu
Operational
TLS Certificate Issuance
Operational
Teaching and Learning
Operational
Aggie Virtual Desktop
Operational
Computer Labs and AggiePrint
Operational
MediaSite
Operational
Modern Campus
Operational
Qualtrics
Operational
General Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Rubrik Top of Rack Networking Switch Firmware and Software Upgrade
Apr
24
2026
09:00
17:00
CDT
Begin Time: 04/24/2026 9:00 AM
End Time: 04/24/2026 5:00 PM
Details of Maintenance:
Rubrik Top of rack network switch Firmware and OS Upgrade. During this firmware upgrade no outage is expected. The completion time is expected to be less than the outage window, however the full time is reserved if needed.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 670699
Posted on
Apr
23
2026
15:35
CDT
AggieMap maintenance: Rebuild ArcGIS Relational Data Store and RAM reduction
Apr
25
2026
20:00
23:00
CDT
Begin Time: 04/25/2026 8:00 PM
End Time: 04/25/2026 11:00 PM
Details of Maintenance:
The AggieMap service will be going through a RAM adjustment, ArcMonitor upgrade and a Relational Data Store troubleshooting process and will intermittently be unavailable during the change window.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 665523
Posted on
Apr
23
2026
15:39
CDT
City of College Station Emergency Fiber Maintenance
Apr
26
2026
08:00
17:00
CDT
Begin Time: Sunday, 4/26 at 8:00am
End Time: Sunday, 4/26 at 5:00pm
Details of Maintenance: Correcting damaged fiber on the City Fiber Ring near the Highway 6 Expansion Project
In the previous weeks, weather and strong winds have caused the fiber enclosure to bend at an angle that exceed tolerance and broke a few fibers. We will be doing investigation on the fiber at the possible damaged location. There are two possible locations where there is damage. This repair it to identify and correct the broken fibers. The location of the break will determine if and how long the connection will be down. Fiber team will begin investigating at 8am and if having to cut to redo fiber, notifications will be sent to PD dispatch and external affected parties prior to cut.
What is affected:
Fiber links between going from Police Department to City Radio Tower.
Who is affected and what you need to do:
-City Network Link (There is a redundant link. Connection should reestablish automatically)
-BVCNET link (Link is redundant and BVWACS Radio Console may go unavailable while connection reroutes.)
-CSISD Fiber Ring
-Lease Fiber Rings (Wirestar and CEO/Arrive).
-Texas A&M ADVA Network
-CSU Electrical SCADA Network
-CSU Water SCADA Network
No action required by end users. Connections should reestablish automatically.
Texas A&M TTDN technicians will be monitoring TAMU services during this maintenance window. Outages to TAMU services are not expected but will be promptly addressed if any happen to occur.
If problems persist after the scheduled maintenance window that you believe may be related, please contact Technology Services' Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Posted on
Apr
23
2026
20:47
CDT
Linux Server Patching - Web and MySQL Server Maintenance
Apr
28
2026
20:00
- Apr
29
2026
00:00
CDT
Begin Time: 04/29/2026, 8:00PM
End Time: 04/29/2026, 12:00AM
Details of Maintenance: Infrastructure Operations will be installing OS patches on managed Linux Servers. There will be a brief 10-minute downtime for each non-HA server as it is rebooted.
HA Servers / Resources Changed:
mysql-2p-db-a1.itss.tamu.edu
mysql-2p-db-a2.itss.tamu.edu
mysql-2p-db-a3.itss.tamu.edu
Non-HA Servers / Resources Changed:
bash.it.tamu.edu
db-2p-admin-a1.ac.tamu.edu
eas-1p-data.ac.tamu.edu
elastic.syse.tamu.edu
lsv-2p-app.syse.tamu.edu
lsv-3p-app.it.tamu.edu
maestro-3p-app.it.tamu.edu
mysql-01.itss.tamu.edu
mysql-02.itss.tamu.edu
pcr360-2p-app.syse.tamu.edu
pcr360-3p-app.ac.tamu.edu
proxy-2p-ext.it.tamu.edu
psc-2p-web-w1.syse.tamu.edu
pscweb-node-1.it.tamu.edu
web-2p-shared.ac.tamu.edu
web-nix-c7-1.syse.tamu.edu
Services / Web Sites Impacted:
pcr360.it.tamu.edu
keystone-staff.tamu.edu
cascade.tamu.edu
cio.tamu.edu
cis.tamu.edu
complaint.tamu.edu
coms-demo.tamu.edu
coms.tamu.edu
csba.tamu.edu
dist-a.tamu.edu
dista.tamu.edu
dr.tamu.edu
ebs.tamu.edu
fightback.tamu.edu
footballfever.tamu.edu
gomobile.tamu.edu
google.tamu.edu
hdc.tamu.edu
helpdesk.tamu.edu
help.tamu.edu
itac.tamu.edu
itforum.tamu.edu
itnet.tamu.edu
itpro.tamu.edu
itrm.tamu.edu
itss.tamu.edu
it.tamu.edu
laserfiche.tamu.edu
lynda.tamu.edu
mystery.tamu.edu
nis.tamu.edu
pcrepair.tamu.edu
pmo.tamu.edu
qualtrics.tamu.edu
sellsoftware.tamu.edu
sell.tamu.edu
shortcourses.tamu.edu
software-center.tamu.edu
softwarecenter.tamu.edu
tamulink.tamu.edu
telecom.tamu.edu
texaspipes.tamu.edu
uptime.tamu.edu
whatsyourstatus.tamu.edu
maestro.tamu.edu
listserv.tamu.edu
Impact to Users: Maintenance is expected to be complete before the scheduled time, but the entire window is reserved.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 683696
Posted on
Apr
23
2026
08:12
CDT
Past Incidents
Apr
24
2026
No incidents reported today.
Apr
23
2026
AggieWorks-ReADY Instance Patching 14.2.3
Completed
Admins have verified this maintenance has concluded.
Please reach out to Technology Services' Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance if you believe you may be experiencing issues or problems related to this change.
Apr
23
23:27
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
23
21:00
CDT
Scheduled
Begin Time: 04/23/2026 9:00 PM
End Time: 04/23/2026 11:59 PM
Details of Maintenance:
AggieWorks-ReADY Instance Patching 14.2.3
Impact to Users:
During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities services communications center using the information provided on the maintenance page.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 682448
Apr
23
15:31
CDT
Add memory to TAMU AI Chat database
Completed
Technicians have successfully completed the Change as expected and the memory capacity for the database has been increased.
TAMU AI Chat should be now working as intended, however, if you believe you are still experiencing issues using this service, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for continued assistance.
Apr
23
17:44
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
23
17:00
CDT
Scheduled
Users of TAMU AI Chat (
) are experiencing slow response times when using the chat. Maintenance will be performed today from 5:00-6:00 pm to increase the memory capacity for the database to resolve the issues. AI Chat may not respond for approximately 5 minutes during the window when servers are restarted. Technicians will also remove Claude Sonnet 3.7 from the list of available models, it becomes End of Life in the near future.
Change ID: 685803
Apr
23
15:30
CDT
Code Maroon Maintenance - CR#644228
Completed
The scheduled maintenance has been completed and all systems remain operational.
Apr
23
11:09
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
23
09:00
CDT
Scheduled
Begin: 2026-04-23 9:00am
End: 2026-04-23 11:00am
Details of Maintenance:
The Code Maroon alerting system will undergo Planned maintenance on Thursday, 4/23/26, from 9:00am-11:00a to apply software updates to production servers. The entire window is reserved; however, the Code Maroon registration outage will be no more than a couple of minutes during this time. If unavailable, customers should try the Code Maroon registration process again at
. The Code Maroon alert system will remain operational throughout the maintenance window.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 644228
Apr
20
08:46
CDT
Apr
22
2026
Dining Dollar eAccount Website Login issue
Resolved
The service has remained stable through our dedicated monitoring period. Users should once again be able to successfully add funds to their Dining Accounts through dineoncampus.tamu.edu without receiving an error message.
If you believe you may still be impacted by this issue or if you have any additional questions regarding this incident, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Apr
22
21:13
CDT
Monitoring
Administrators have reported that a fix has been implemented, and services have been restored. Administrators will continue to monitor to verify the functionality of the website.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
22
16:01
CDT
Identified
Technology Services is engaged in a call with Chartwells and is working to resolve the issue. An update will be provided within two hours.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
22
15:55
CDT
Investigating
Administrators have reported an issue when users attempt to "Add More Dining Dollars" on the dineoncampus.com website. When users log in, an error is displayed claiming there is a "Message Security Error"
Administrators are currently investigating the issue.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
22
14:05
CDT
Canvas Error - Requested URL is Invalid
Resolved
Administrators have reported that this issue is resolved.
If you need additional assistance, please contact Technology Services' Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for continued assistance.
Apr
22
10:50
CDT
Monitoring
Campus members attempting to log in to Canvas may encounter an error stating: “Requested URL is invalid.” If you experience this issue, please try clearing your browser’s cache and cookies.
Instructions on how to clear cache and cookies on commonly used browsers can be found in the following Knowledge Base article:
If the issue persists after clearing your cache and cookies or if you need additional assistance, please contact Technology Services' Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for continued assistance.
Apr
21
16:57
CDT
Apr
21
2026
Power Outage Affecting Agronomy Road Buildings
Resolved
Power has held stable and no other devices have gone down since the power outage earlier.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
21
17:05
CDT
Monitoring
No other impact has been identified for this issue. Power has remained stable.
Apr
21
15:50
CDT
Update
List of known buildings Impacted:
Schubot Exotic Bird Health Center (0165)
Equine Initiative Barn (0171)
Houston Livestock Show & Rodeo Western Arena (0173)
Equine Initiative Concessions/Locker Bldg (0174)
Equine Initiative Equestrian/Locker Bldg (0175)
Hunt Seat Arena (0176)
Equine Initiative Education Bldg (0177)
Equine Initiative Outreach Bldg (0178)
Equine Nutrition and Reproduction (0184)
Soil Testing Lab (0806)
Water Distribution Pump Station No. 1 (0816)
Agronomy Field Lab (0954)
Soil/Crop Cotton Genetic Greenhouse (0955)
Perennial Grass Breeding and Genetics (0956)
Purchasing & Stores (0957)
Fleet Services (0958)
Beasley Laboratory (0965)
Transit Services (0969)
Phys Plant-Grounds Maintenance (0970)
Turfgrass Field Lab (0979)
TVMC-Caged Animals (0989)
Cardiovascular Pathology Lab Annex (0990)
VMP Shop (0991)
Tick Research Facility (0997)
TVMC-Barn No 3 (1008)
Cardiovascular Pathology Laboratory (1040)
Virus-Vector Research Lab (1047)
CMP-Quarantine Unit (1087)
TVMC-Poultry Disease Research (1094)
Warehouse (1157)
Environmental Health and Safety Storage #1 (1165)
LARR Support Personnel Bldg (1198)
Utilities Inventory Warehouse Building 1 (1244)
Cable Wire Storage (1245)
Generator Storage Building (1246)
Southern Crop Improvement Greenhouse (1512)
AgriLife Phenotyping Greenhouse (1521)
General Services Complex (1800)
Rollins Urban and Structural Entomology Facility (1804)
Scotts Turf Lab 1 (Admin Bldg 1805)
Scotts Turf Lab 2 (Shop Bldg 1806)
TVMDL Building (1809)
TVMC-Wildlife & Exotic Animals (4542)
GSC Portable Building (8901)
Apr
21
14:47
CDT
Investigating
Multiple buildings were affected by a power outage near Agronomy Road from 2:03 PM until 2:09 PM, causing a temporary loss of network connectivity. Power and network connectivity have now been restored to these buildings.
A List of impacted locations will be updated on this post as soon as it is made available
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
21
14:25
CDT
Apr
20
2026
AssetWorks Monthly Maintenance
Completed
The scheduled maintenance has been completed.
Apr
20
14:49
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
19
12:00
CDT
Scheduled
Begin Time: - 04/19/2026 12:00 PM
End Time: - 04/19/2026 6:00 PM
Details of Maintenance: - During this maintenance window, various AggieWorks services (including aggieworks.tamu.edu) may be unavailable or in an offline maintenance mode. Please report facilities issues to the facilities services communications center using the information provided on the maintenance page.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: - 662441
Apr
16
15:25
CDT
Apr
19
2026
AggieCloud Memory Upgrade
Completed
The change has been completed.
If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or
helpdesk@tamu.edu
. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Apr
19
19:22
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
19
16:00
CDT
Scheduled
Begin Time: - 04/19/2026 4:00 PM
End Time: - 04/20/2026 6:00 AM
Details of Maintenance: - Broadcom support recommends increasing the memory of each Aria Automation node by 1GB to address memory pressure issues to the RabbitMQ service observed in the environment.
This CR will require an outage of the Aggie Cloud web portal. Customer VMs and services will remain online and functioning during this change, but the web interface will not be accessible.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: - 664065
Apr
16
15:20
CDT
Network Outage Affecting Multiple Buildings
Resolved
All services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or
helpdesk@tamu.edu
. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Apr
19
19:04
CDT
Update
Network engineers have confirmed that network services have been restored to the Jack K. Williams Administration Building, 0473. Field technicians are continuing to address the network connectivity issues in buildings 0297 and 0422.
If you have any questions, please contact Technology Services’ Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Apr
19
14:42
CDT
Identified
Networking engineers have identified the issue and have restored networking capabilities to buildings 3199 and 3190. Field technicians have been dispatched to the remaining buildings, 0297, 0473, and 0422 to restore networking systems.
We will provide an update for this incident by 2:00PM.
If you have any questions, please contact Technology Services’ Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Apr
19
13:26
CDT
Update
It was reported that power has been restored in these locations. We have dispatched the Networking group to investigate onsite. Thank you for your patience.
Apr
19
11:51
CDT
Investigating
We have received reports of a network outage affecting multiple buildings that occurred after a campus-wide power outage this morning at 12:43AM CDT. While most buildings have been brought back online after the initial outage, the following buildings still remain without network access:
3199 - Becky Gates Children Center
3190 - Becky Gates Childrens Center Multipurpose Bldg
0297 - Mitchell Physics Building
0473 - Jack K. Williams Administration Building
0422 - Walton Residence Hall
We are currently investigating if power to this area has been completely restored or may still be affecting connectivity in these locations.
We will provide an update for this incident by 12:00PM.
If you have any questions, please contact Technology Services’ Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Apr
19
10:56
CDT
NetScaler Load Balancer Maintenance
Completed
The scheduled maintenance has been completed.
Apr
19
10:08
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
18
22:00
CDT
Scheduled
Technology Services will conduct maintenance on the Citrix NetScaler load balancers that support authentication to the wireless network and multiple university services and websites. This work is required to restore full functionality and ensure continued reliability.
The maintenance window will begin at 10 p.m. (CDT) on April 18 and end at 2 a.m. (CDT) on April 19.
Intermittent network disruptions and service outages may occur during this time as systems are updated and restored to full operation.
Updates during the maintenance window will be posted at status.it.tamu.edu. To receive text or email alerts about technology outages or service degradations, you can subscribe at the same site.
An email will be sent to all Texas A&M employees and students notifying them of the maintenance soon.
If you have questions, please contact Help Desk Central at 979.845.8300 or email
helpdesk@tamu.edu
CR: 668411
Apr
16
00:25
CDT
Enterprise Load Balancing Partial Degradation
Resolved
Engineers implemented and verified a fix. If you are still experiencing issues you believe may be related to this issue, please reach out to Technology Services’ Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for additional assistance.
Apr
19
00:09
CDT
Update
We are continuing to monitor for any further issues.
Apr
14
23:13
CDT
Monitoring
Admins have taken further action to remedy this issue within a subsequent change that was scheduled on 4/14. The degradation remains ongoing but services are currently operational and further impact on service availability is not expected.
Apr
14
23:12
CDT
Investigating
We are experiencing a degradation in redundancy on load balanced services related to change 665223. Services are currently operational and further impact on service availability is not expected. Troubleshooting will continue and additional change windows are planned to restore full redundancy within the week.
If you're experiencing service availability issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Apr
12
21:49
CDT
Apr
18
2026
TAMU Health Server Maintenance: EMS/CLRC
Completed
The scheduled maintenance has been completed.
Apr
18
20:01
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
17
20:00
CDT
Scheduled
Begin Time: 2026-4-17 8:00 PM
End Time: 2026-4-18 8:00 PM
System or Application Affected:
HIT-EMS-APP1
ems-bryan-ca
ems-cb1-ca
cloudapp-enmed
ems-dallas-ca
ems-rr-ca
TAMUH-SimCenter
Who will be Affected: Customers will not have access to services while the servers are being rebooted, which may take 5-10 minutes per server.
What to expect: Users may experience brief interruptions in the connections to (systems/services).
If you have any questions please contact Health Tech Care at 979.436.0250 or
HealthTechCare@tamu.edu
Change ID: 670616
Apr
17
08:32
CDT
TAMU Health Dallas Server Maintenance
Completed
The scheduled maintenance has been completed.
Apr
18
20:00
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
17
20:00
CDT
Scheduled
Begin Time: 2026-4-17 8:00 PM
End Time: 2026-4-18 8:00 PM
System or Application Affected:
3dx-server
bcd-easymarket
cod-ax-pa-con
cod-cadcam
cod-crystal
cod-oms-dolphin
cod-sql-3shape
DENT-3SHAPE-SQL
dent-3shape-edu
HIT-Axium-Prod
HIT-Axium-Test
HIT-Axtrain-db
mipacs-sql1
BCD-Microscope
hit-infinitt-db
hit-infinitt-dts
hit-infinitt-hl7
hit-infinitt-netgate
hit-infinitt-ulite
SOD-Dolphin
SOD-iCat
stix-server
BCD-ACT
powerbi-developer
Who will be Affected: Customers will not have access to services while the servers are being rebooted, which may take 5-10 minutes per server.
What to expect: Users may experience brief interruptions in the connections to (systems/services).
If you have any questions, please contact Health Tech Care at 979.436.0250 or
HealthTechCare@tamu.edu
Change ID: 670593
Apr
17
08:28
CDT
Apr
17
2026
Outage of Several TAMU Websites and Services
Resolved
Services impacted by this outage have remained up and stable for the last several hours.
If you are still experiencing issues you believe may be related to this issue, please reach out to Technology Services’ Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for additional assistance.
Apr
17
20:20
CDT
Monitoring
All services impacted by this incident have now been restored. Administrators will continue to monitor system stability over the coming hours.
If you experience any additional issues related to this event in the meantime, please contact Technology Services’ Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for continued assistance.
Apr
17
17:13
CDT
Update
We are continuing to work on a fix for this issue.
Apr
17
16:11
CDT
Update
Service has been restored to several previously affected sites. System admins are working to bring all remaining systems back online.
We will provide an update to this issue before 4:30PM.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
17
15:58
CDT
Update
Administrators have contacted the vendor of the service for further assistance and are continuing to work on a fix for this issue. There is still no estimated time to resolution.
We will provide an update to this issue before 4:00PM.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
17
15:40
CDT
Update
Administrators are continuing to work on developing a fix for the issue. There is still no estimated time to resolution at this moment.
We will provide an update to this issue before 3:15PM.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
17
15:30
CDT
Identified
Administrators believe to have identified the issue to be related to an MQS server and are currently working on developing a fix for this issue. There is currently no estimated time to resolution.
We will provide an update to this issue before 3:30PM.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
17
15:17
CDT
Update
Administrators are continuing to investigate the cause of the issue. At this time there is no estimated time to resolution.
We will provide an update to this issue before 3:15PM.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
17
15:02
CDT
Investigating
Administrators are currently investigating several websites that are not responding or exhibiting an error when attempting connect including:
gateway.tamu.edu
mealplans.tamu.edu
neoweb.tamu.edu
ogsdpss.tamu.edu
software.tamu.edu
cas.tamu.edu
getinvolved.tamu.edu
myaggieloans.tamu.edu
We have received confirmation that other websites from Transportation Services, Division of Student Affairs, and VMs in Aggiecloud are also experiencing issues.
We will provide an update to this issue before 3:00PM.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
17
14:45
CDT
Intermittent Email Access Issues (Exchange Online)
Resolved
Microsoft has confirmed that this issue has been resolved and all services have returned to normal.
If you continue to experience issues or have any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
17
16:11
CDT
Update
From MS:
Apr 7, 2026, 2:31 PM
We've completed the development of a long term fix and are monitoring as the release progresses. We've implemented a program to identify and restart the Notification service as errors are identified to limit further impact while the fix deploys.
Estimated time to resolve:
We expect the fix deployment to complete by Friday, April 17, 2026.
Apr
13
15:39
CDT
Update
Work to address the reported issue is progressing. The fix has been successfully deployed, and we are continuing to verify that services are operating normally.
Deployment is still completing for some services and may require additional time to fully resolve. We are also checking with a number of users to confirm that service has been restored.
If you continue to experience issues or have questions, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or email
helpdesk@tamu.edu
for assistance.
Apr
07:58
CDT
Monitoring
Our telemetry indicates that disabling the impacting updates has significantly reduced the number of errors. We're continuing to monitor the environment to validate no additional mitigation actions are needed.
Mar
31
07:49
CDT
Update
Vendors are continuing the process of enabling the previously mentioned secondary configuration change to resolve this issue within the remaining impacted mailboxes. In parallel, vendors have identified further details regarding the root cause of the impact, and the root cause section of this communication has been adjusted to reflect their findings.
Vendors will continue monitoring their service health telemetry to determine whether the failures reduce as efforts to enable their secondary mitigation progress.
Mar
26
15:04
CDT
Update
Mar 25, 2026, 12:41 PM CDT
Microsoft vendors have completed disabling the impacting change and vendor telemetry shows significant improvement. Microsoft is in the process of enabling a subsequent configuration to remediate the remaining mailboxes.
Mar
25
15:47
CDT
Identified
Current Status: Service Degradation
Start Date: March 11, 2026
Microsoft Issue ID: EX1256020
Affected Service: Exchange Online (Email)
What’s happening:
Some users may experience intermittent issues accessing their email when using certain Outlook applications. The problem does not affect all users, and access may work at times and fail at others.
Who is affected:
This issue mainly impacts users who access email using:
Outlook mobile apps (iOS and Android)
The new Outlook for Mac
Other access methods, such as Outlook on the web, may continue to work normally.
What you may notice:
Outlook may fail to connect or sync
Email may not load temporarily
Repeated retry or sign‑in prompts
Issue may resolve itself temporarily and then reoccur
Cause:
Microsoft has identified the issue as being caused by a recent service change related to how Exchange Online handles certain account connections.
What’s being done:
Microsoft has already rolled back part of the change and is now disabling it more broadly after seeing improvements with earlier fixes. They are also disabling a related prerequisite change to fully resolve the issue. Error rates are decreasing, but work is still ongoing.
What you can do for now:
Retry accessing email after a short time
Use Outlook on the web as an alternative if you’re affected
The M365 Cloud Services team will continue to monitor the situation and share updates as they become available.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Mar
24
16:02
CDT
Verizon Radio Swap for Zachry, ILCB, and SSB iDAS systems
Completed
The scheduled maintenance has been completed.
Apr
17
07:00
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
17
05:00
CDT
Scheduled
Start: 04/17/2026 5:00 AM
End: 04/17/2026 7:00 AM
The Cellular Infrastructure Group (CIG) is working with Verizon to perform a cellular radio swap to newer and supported hardware that feeds cellular signal to Zachry, ILCB, and SSB buildings. This swap is to bring the equipment that feeds these buildings in alignment with Verizon’s overall support strategy in our area. Maintenance window is being selected to minimize impact to customers as well as ensure Verizon team members can monitor performance and adjust as needed signal levels. There will be service interruptions (
CR: 665125
Apr
16
10:23
CDT
Apr
16
2026
Renew Wireless Radius certificate net.tamu.edu
Completed
The scheduled maintenance has been completed.
Apr
16
22:00
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
16
20:00
CDT
Scheduled
Date: 4/16/2026
Begin Time: 8:00 P.M.
End Time: 10:00 P.M.
On Thursday 4/16/2006 at 8:00pm, the wireless certificate will be updated. Clients will need to approve the new certificate on their devices when they receive the pop-up requesting that they accept or trust the certificate.
No outage to the wireless services is expected. If there are any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 652503
Apr
15:41
CDT
library.tamu.edu website service degradation
Resolved
The issue has been resolved, library.tamu.edu is no longer impacted by the degradation.
Apr
16
05:59
CDT
Investigating
Users have reported intermittent loading difficulties with the library.tamu.edu website. Support teams have been notified and are investigating.
Apr
16
01:05
CDT
Apr
15
2026
TTDN - ETAMU-Dallas Lumen Circuit is Down
Resolved
The circuit has remained stable through our observation window.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
15
18:02
CDT
Monitoring
The circuit that connects ETAMU to Dallas is back online. Administrators will continue to monitor the circuit to make sure that the circuit remains stable. TTDN services are still available due to the architecture of the WAN infrastructure
Apr
15
15:29
CDT
Update
The provider is continuing to work with the local exchange carrier on repairing the fiber. There is no ETR available at this time. TTDN services are still available due to the architecture of the WAN infrastructure.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
15
15:13
CDT
Identified
The Provider has identified that the issue is related to a fiber customer. Estimated time of repair is 2 hours. TTDN services remain online due to the architecture of the WAN infrastructure.
Apr
15
13:41
CDT
Update
The Provider has been notified and is currently investigating the issue. TTDN services remain available due to the architecture of the WAN infrastructure.
Apr
15
10:50
CDT
Investigating
ETAMU-Dallas Lumen Circuit is Down. Engineers are investigating the issue.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
15
10:39
CDT
Transport.tamu.edu Website Loading Error
Resolved
Administrators have confirmed the stability of the website. Resolving IT Status.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
15
14:10
CDT
Monitoring
Administrators have implemented a fix and are reporting that the website is now functioning properly. Administrators will continue to monitor to verify functionality.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
15
13:14
CDT
Investigating
Administrators have reported that the transport.tamu.edu website is experiencing issues when users attempt to connect. Administrators are currently investigating the issue.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
15
12:43
CDT
Updates to Netscaler Load Balancer Software
Completed
The scheduled maintenance has been completed.
Apr
15
06:00
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
14
18:00
CDT
Scheduled
Begin Time: 04/14/2026 6:00 PM
End Time: 04/15/2026 6:00 AM
Details of Maintenance:
Virtualization and Storage Operations will be migrating the AggieVirtualDesktop platform to a new load-balancer instance. There is a likely chance of downtime during this migration of up to 30 minutes during the maintenance window.
Infrastructure Systems Operations will be updating the software for our second on-premise load balancer appliance. This is a redundant system, with two appliances to maintain High Availability for the hosted services. Users who may have an active connection to a service may experience a brief interruption if they happen to be connected during a fail-over process. Any affected user should be able to refresh their browser page and restore service within a minute or two.
If problems persist after the scheduled maintenance window, please contact Technology Services' Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 665223, 665697
Apr
14
17:51
CDT
Apr
14
2026
Aggie Virtual Desktop System Maintenance
Completed
The scheduled maintenance has been completed.
Apr
14
20:00
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
14
19:00
CDT
Scheduled
AggieVirtualDesktop will be migrating during this maintenance. There will be approximately 30 minute window starting at 7 PM as services are migrated, which will cause downtime to portions of the service as configuration changes are made.
Apr
14
18:22
CDT
Apr
13
2026
TTDN - WTAMU-Dallas Circuit is Down.
Resolved
Services have been restored. If you continue to experience any issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or
helpdesk@tamu.edu
. Any comments or questions concerning this IT Alert publication can be directed to the Technology Services Help Desk Central.
Apr
13
20:14
CDT
Identified
The provider has identified a damaged fiber line in Dallas, TX that is potentially the cause of the issue. TTDN services remain online due to the architecture of the network infrastructure.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
13
16:00
CDT
Update
The provider is still investigating the issue. TTDN services remain available due to the architecture of the network infrastructure.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
13
13:00
CDT
Update
The Provider has been notified and is currently investigating the issue. TTDN Services remain online due to the architecture of the network infrastructure.
Apr
13
10:07
CDT
Investigating
WTAMU-Dallas Circuit is down. Engineers are investigating the issue.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
13
09:56
CDT
Multiple TAMU Websites Down from MySQL Cluster Outage
Resolved
Administrators have confirmed that the services impacted from this incident are now functioning properly. The MySQL Cluster is now online and all sites are online.
For any further questions or concerns, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
Apr
13
14:28
CDT
Monitoring
Administrators have implemented a fix and have reported that the MySQL nodes are now online. Administrators will continue to monitor the functionality of the impacted websites.
If you're experiencing service availability issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Apr
13
09:30
CDT
Investigating
Administrators have reported that multiple TAMU websites are not loading or experiencing outages due to an issue with the MySQL Cluster. Administrators are aware of the issue and currently working to get the cluster and impacted websites back online.
If you're experiencing service availability issues, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Apr
13
09:11
CDT
Subnet Expansion for Emerging Technologies Building
Completed
The scheduled maintenance has been completed.
Apr
13
07:00
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
13
06:00
CDT
Scheduled
Begin Time: 04/13/2026, 6:00AM
End Time: 04/13/2026, 7:00AM
Details of Maintenance: Administrators will be performing a router change to the Emerging Technologies Building on the TAMU network.
Impact to Users: Users should not experience any impact during this maintenance window.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 652679
Apr
10
10:40
CDT
Apr
12
2026
Netscaler Load Balancer Update
Completed
The scheduled maintenance has been completed.
Apr
12
21:00
CDT
Update
Administrators are continuing to investigate a fix for this issue.
Apr
12
19:46
CDT
Update
Administrators are continuing to investigate potential fixes. Additionally, some potentially affected sites:
connect.voal.tamu.edu
Apr
12
17:13
CDT
Update
An error occurred during the scheduled maintenance that has resulted in an unintended outage of multiple websites. Administrators are currently investigating the issue and attempting to implement a fix. A list of potentially affected websites are listed below.
adjustments.tamu.edu
admreview.tamu.edu
aitsapps.tamu.edu
applicant.tamu.edu
billanalysis.tamu.edu
ccrr.tamu.edu
core.tamu.edu
ERS.tamu.edu
gradcom.tamu.edu
graduationrsvp.tamu.edu
honorsprogramsportal.tamu.edu
icd.tamu.edu
invitethepresident.tamu.edu
launchportal.tamu.edu
moses.tamu.edu
myfinancialaid.tamu.edu
omega.tamu.edu
proworks.tamu.edu
sfaid.tamu.edu
swan.tamu.edu
tampsa.tamu.edu
trs.tamu.edu
uwide.tamu.edu
sectionrequest.tamu.edu
mosesapi.tamu.edu
Faculty.tamu.edu
aggiefairs.tamu.edu
aggiesurveys.tamu.edu
aggiexternships.tamu.edu
webservice.tamu.edu
careerexploration.tamu.edu
reviewem.as.tamu.edu
facultyaffairsportal.tamu.edu
crimelog.as.tamu.edu
aggiewayep.tamu.edu
myitcareer.tamu.edu
medadjunctfacultyportal.tamu.edu
fws.as.tamu.edu
orca.tamu.edu
grad-rap-portal.tamu.edu
mygradjourney.tamu.edu
corpsapps.tamu.edu
corpsapps.tamug.edu
studyhub.tamu.edu
poc.as.tamu.edu
stockroom.chem.tamu.edu
natlfellowsportal.as.tamu.edu
natlfellowsportal.tamu.edu
clery.tamu.edu
Apr
12
13:01
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
12
09:00
CDT
Scheduled
Start: 04/12/2026 9:00 AM
Stop: 04/12/2026 9:00 PM
Infrastructure Systems Operations will be updating the software for our on-premise load balancer appliances. This is a redundant system, with two appliances to maintain High Availability for the hosted services. Users who have an active connection to a service may experience a brief interruption if they happen to be connected during a fail-over process. Any affected user should be able to refresh their browser page and restore service within a minute or two.
CR: 649842
Apr
15:44
CDT
Apply Oracle Quarterly Critical Patch on Axium Database
Completed
The scheduled maintenance has been completed.
Apr
12
12:00
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
12
07:00
CDT
Scheduled
04/12/2026
Begin Time: 7:00 AM
End Time: 12:00 PM
Details of Maintenance: We will be applying oracle critical patch updates to Axium database on April 12.
Impact to Customers: Axium, Axium messenger, Easymarkit and mipcas will be down for a period of time within this maintenance window.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 651168
Apr
15:52
CDT
Apr
11
2026
Library Services May Be Slow or Unresponsive
Resolved
Library personnel have confirmed that the performance degradation has been resolved. Thank you for your patience. If you continue to experience any issues, please contact the Technology Services​​​​​​​ Help Desk Central at 979.845.8300 or
helpdesk@tamu.edu
Apr
11
08:20
CDT
Investigating
Degradation Start: April 8th, 9am
Some Library services are currently experiencing a performance degradation. At times, these services periodically stop responding. Support personnel are investigating.
More information will be provided as it becomes available, however if you have additional questions or concerns, please reach out to Technology Services' Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for continued support.
Apr
17:53
CDT
TAMU and TAMU Health VoIP Phone Service Patching
Completed
The scheduled maintenance has been completed.
Apr
11
01:00
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
10
23:15
CDT
Scheduled
Begin Time: 04/10/2026 8:00 PM
End Time: 04/10/2026 11:59 PM
Details of Maintenance: Campus Members might experience minor phone service interruptions during maintenance window consisting of phones re-registering with backup servers only when idle (active calls will not be dropped) and call center agents logged into Cisco Finesse will be automatically redirected to secondary Finesse severs.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 654204
Apr
10
23:08
CDT
Apr
10
2026
TAMU and TAMU Health VoIP Phone Service Patching
Completed
The scheduled maintenance has been completed.
Apr
10
23:00
CDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
10
20:00
CDT
Scheduled
Begin Time: 04/10/2026 8:00 PM
End Time: 04/10/2026 11:59 PM
Details of Maintenance: Campus Members might experience minor phone service interruptions during maintenance window consisting of phones re-registering with backup servers only when idle (active calls will not be dropped) and call center agents logged into Cisco Finesse will be automatically redirected to secondary Finesses severs.
If problems persist after the scheduled maintenance window, please contact the Texas A&M Technology Services Help Desk Central at 979.845.8300 or at
helpdesk@tamu.edu
for further assistance.
Change ID: 654204
Apr
17:56
CDT
Incident History