TechCenter Help Desk | Information Technology Systems and Services | University of Minnesota Duluth

TechCenter Help Desk | Information Technology Systems and Services | University of Minnesota Duluth
TechCenter Help Desk
TechCenter Hours
Monday - Friday, 7:30 am - 4:30 pm
[email protected]
+1 218 726 8847
TTY/TTD
1-800-627-3529
TechCenter Help Desk
Kirby Plaza 165
Duluth
MN
55812
United States
Technical Support: Call, Visit, Check in or Check Out
The ITSS TechCenter in Kirby Plaza 165 combines our services for technical support (phone or in person), computer repair (check-in), and equipment checkout services in one area. The TechCenter is open during University business hours.
Phone technical support: 218-726-8847
The TechCenter Help Desk staff are ready to take your calls! Call to report any type of technology problem - if they can't fix it while you're on the phone, they'll ticket it and an ITSS staff person will get back to you. Call-in service is available 24x7, but may be limited in scope when the TechCenter is closed during evenings, weekends and holidays.
In person technical support: KPLz 165
Support for basic technology questions and services, provided to anyone with a valid University ID / email account.
account or password issues
duo support
email problems
virus/spyware self-service scans (tools provided to customer and customer runs scan)
mobile computing questions
basic software questions (Office 365, VPN)
computer or game console registration
advice on computer purchases
eduroam wifi assistance
Computer repair check in service: KPLz 165
Fee-based computer repair service for more advanced problems that require more than 15 minutes to resolve and/or require special diagnostic tools or hardware repairs. Available for all University-owned devices and personal computers of current students, faculty and staff.
virus/spyware removal (scans run by ITSS staff)
OS upgrade or reinstall
all hardware upgrades or repairs
all warranty repair work (Apple, HP and CPS)
data backup and restore
secure data deletion & recycle (required before disposing of University-owned computers)
data recovery from damaged hard drives
Visit
Computer Maintenance
for details and rates.
Equipment checkout service: KPLz 165
Check out equipment for your classroom presentations and meetings at no cost. Use your UCard to r
eserve online
and pick up at the TechCenter.   Checkout equipment is provided for:
Current student, faculty, and staff members only
University-related purposes only (classroom presentations, meetings, coursework)
AV Equipment
Projectors (portable and on carts) and miscellaneous AV equipment (speakers, cabling, extension cord reels, etc.) are available.
Chromebooks
Chromebooks may be checked out for general use for 24 hours.  If you have a computer in for repair with ITSS, you may check out a Chromebook for the duration of your repair.
Chromebook cart (a rolling cart with 30 managed Chromebooks)
Chromebook carts are available for campus groups such as orientation, training, or classwork. You may bring the Chromebook Cart to your own space on campus but it may not be taken off campus. If reserved overnight, the Chromebook Cart must be stored in a secure location.
MediaHub equipment
Digital videos, cameras, audio equipment, lighting equipment, mics and more. Reserve online
thru
Connect2
Video Capture Cart
Faculty and staff can reserve
reserve a mobile video lecture capture cart
to use. The mobile cart can be reserved in advance and checked out for a 24 hour period.  It is equipped with:
Pan Tilt Zoom (PTZ) Camera with a hand-held remote
Boundary Microphone which can capture audio 25 feet away
The camera and microphone are connected to a laptop via USB cables. Some users may need to use a USB-C Hub, not included.
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