Technology Support
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Technology Support
The Office of Information Technology provides support and services for students, faculty,
staff and guests.
Access the online student support knowledge base 24/7 and submit your technology-related
questions for additional help.
Student Help Center
Technology Resources
You received a StarID when you filled out your application online. Use your StarID
and password to login to:
eServices to register for courses, view financial aid status, pay tuition and unofficial
transcripts
D2L Brightspace
Visit the
StarID
page to manage your username and password.
Each Minnesota West campus provides computer access to students. Access includes wireless
internet connections and email accounts. Computers for student use are located in
Library Academic Resource Centers (LARCs) and various additional campus locations.
A limited number of laptops are available for checkout during the semester at each
campus/location of Minnesota West. This program is intended for students who need
off-campus access to a computer for the purposes of Minnesota West-related coursework
and do not have a device of their own or believe their device is not adequate for
their needs.
Laptops are available on a first-come, first-served basis.
Available computers are basic HP ProBooks with Internet accessibility, Microsoft Office,
and a built-in webcam and microphone. We also have a limited number of Chromebooks
for checkout if a laptop is unavailable.
There is no fee for checking out a student laptop UNLESS the laptop is damaged or
is not returned, in which case you will be charged the cost of replacement or repair
of the computer.
At checkout, you will be required to complete the Student Laptop Loan Agreement.
Laptops are wiped and reformatted upon return. Be sure to remove all of your data
prior to returning the computer. We will not be able to recover your data once the
device is wiped.
Most laptops may be checked out for up to one semester at a time. We also have a limited
supply of laptops available for short-term (48-hour) checkout.
If interested in securing a laptop for checkout, please fill out the
Student Laptop Use Agreement
and turn it in to a
Student Services Specialist
Laptops will be picked up and returned at your home campus or center.
Online Students can contact the Student Services Specialist at the campus closest
to you.
Lyon County offers a computer
refurbishing program
that provides free laptops to qualifying residents. If you live in Lincoln, Lyon,
Yellow Medicine, Rock, Renville, Redwood, Pipestone, or Lac Qui Parle County and receive
income-based services (like medical assistance, SWCIL, Human Services, or heating
aid), you may be eligible. Perfect for college students in need of tech support!
Eduroam is a secure global wireless access service for the educational and research
community that is offered across Minnesota State colleges and universities.
Minnesota West students and employees may use their Minnesota West Star ID credentials
to access the Eduroam Wi-Fi.
Connecting to Eduroam
On your device, select eduroam from the list of available Wi-Fi networks.
You will be prompted to sign onto the network. Enter the following for credentials.
StarID credentials:
StarID@minnstate.edu
for employees
StarID@go.minnstate.edu
for students
Password:
your StarID password
You may be prompted to accept a security certificate. If this happens, verify the
certificate is from radius.mnstate.us. If so, choose OK to accept. If your device
asks for more information, use the following settings:
Security: 802.1x EAP
EAP Method: TTLS
Phase-2 Authentication: PAP or GTC
Proxy Settings: none
IP Settings: DHCPV
CA Certificate: Use system certificates
Domain: minnstate.edu
Anonymous Identity: not needed, leave blank
Students are provided $12.50 in their account to print up to 250 pages free of charge
per semester. If students exceed their printing allowance, they can purshchase more
printing rights in $5 increments from the
Business Office
Students can access printing in the Library (LARC) at our campuses.
View our
Student Support Knowledge Base
- or -
Call us toll free at
1-800-658-2330
for help with the following:
StarID
D2L Brightspace
eServices
Zoom
Students will receive assistance or be guided through the process to submit a ticket
for more complex issues.
Minnesota West provides an email account to all students.
Student email credentials:
StarID@go.minnstate.edu
and your StarID password
Note:
Students using Chromebooks will not be able to download the software, as Chromebooks
do not have hard drive storage.
Install Microsoft 365
apps
directly from within your student Microsoft account; no product keys are required.
Log in to Microsoft 365 Account
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