Toolkits - Organizational Development

Toolkits - Organizational Development
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Fresno State
Organizational Development
Online Toolkits
Explore these online toolkits to continue your professional development and learning.
Resources for Social Media:
Accessibility on Social Media PowerPoint slides
Accessibility on Social Media handout
"Know Your Audience" handout, Services for Students with Disabilities
edWeb: An Online Community for Educators
Studor Education: Leadership Toolkits
LinkedIn Learning
Instructions: The Fresno County Public Library (FCPL) offers access to
Lynda.com
for individuals with a current library card. You can obtain a library card for access
to digital resources at the
Fresno County Library
website.
If you experience difficulty accessing Lynda.com after registering online with FCPL,
please contact them by phone at 600-READ (7323).
Virtual Facilitation Tips
California Water Institute
Center for Faculty Excellence
Food Security Project
The Jan & Bud Richter Center for Community Engagement
The Learning Center
Public Safety
Reseach & Graduate Studies
Student Health & Counseling Center
University Registrar
CSU Learn
California Coronavirus (COVID-19) Response Website (document)
California Department of Public Health Website (document)
Coping with Stress & Uncertainty During COVID-19
COVID-19 Cleaning Guides for Quarantine (document)
Infectious Disease Impact: An Overview of Infectious Diseases (6 min)
Infectious Diseases (67 min)
Pandemic Flu Awareness (46 min)
Custodial COVID-19
Article
Creativity Surge: How to Sustain Energy During a Global Crisis
COVID-19: The Workplace Impact - Managing & Maintaining Morale in a New Time
Coping With Social Isolation
Communication & Social Distancing
Additional Resources
Crisis Preparedness and the Coronavirus Pandemic: Early Reactions from University
Staff (White Paper from Rutgers Center for Organizational Leadership & NCCI)
CSU Learn
Administrative Support: Developing Your Essential Skills (26 min)
Art of Staying Focused (30 min)
Administrative Support: Projecting a Positive Professional Image (19 min)
Administrative Support: Working in Partnership with Your Boss (18 min)
Administrative Support: Interacting Effectively with Colleagues (19 min)
Becoming More Professional through Business Etiquette (17 min)
Becoming an Accountable Professional (30 min)
Building Rapport with Your Boss (30 min)
Podcasts
The Gifts of Imperfection Webinar 1 (Brené Brown)
Articles
How Are You Perceived at Work? Here’s an Exercise to Find Out
How to Speak Up in a Meeting, and When to Hold Back
Creativity Surge: How to Sustain Energy During a Global Crisis
Dare to Lead Resources
Engaged Feedback (from Dare to Lead)
Managing Difficult But Talented Employees: Keys to Correcting Bad Behavior (webinar)
The Science of Delivering Effective Feedback (webinar, 60 min)
CSU Learn
The Art and Science of Communication (21 min)
Choosing the Right Interpersonal Communication Method to Make Your Point (30 min)
Making an Impact with Non-Verbal Communication (23 min)
Acting With Diplomacy and Tact (36 min)
Navigating Challenging Situations With Diplomacy and Tact (30 min)
Finding Confidence in Conflict (64 min)
Understanding Unconscious Bias (25 min)
Unconscious Bias in the Workplace (25 min)
Overcoming Your Own Unconscious Biases (22 min)
Articles
Using the STAR Format To Deliver Feedback
How to Control Your Emotions During a Difficult Conversation
How to Listen - Best Tip Ever
How to Respond to an Offensive Comment at Work
How to Speak Up in a Meeting, and When to Hold Back
The Hidden Opportunity in Conflicts at Work
When Faced with Conflict, Try an Introspective Approach
Whiners, Cynics and Bullies: 6 ways to manage them
Ten Commandments of Confrontation
6 Tips for Leading Through Conflict
A Mental Trick to Help with Challenging Conversations
An Exercise to Help Your Team Feel More Comfortable with Conflict
Brene Brown on the 1 Question You Need to Ask About People You Truly Dislike
How to Give Constructive Criticism That Doesn't Offend: 15 Tips From Expert
To Change Someone’s Mind, Stop Talking and Listen
Good Feedback Is a Two-Way Conversation
Dare to Lead - List of Values
CSU Learn
Leveraging Positivity: Bolstering Capacity When Difficult Conversations, Tense Moments,
and Unwelcome Change Loom
Navigating Multi-generational Workplace: Shoulder Pads Not Required
Conflict Psychology: 7 Fundamental Cognitive Biases That Create Everyday Conflict
and How to Mitigate Them
Cultural Intelligence
Overcoming & Understanding Implicit Bias in Higher Education & the Workplace
Title IX: Institutional Obligations & Enforcement
Campus Resources
Concern and Action Guide (Who to Contact)
Title IX
President's Commission on Human Relations and Equity (PCHRE)
Cross Cultural and Gender Center (CCGC)
National Coalition Building Institute (NCBI)
Principles of Community
Discrimination & Harassment Prevention
Videos
Addressing Anti-Blackness on Campus: Implications for Educators & Institutions
Check Our Bias to Wreck Our Bias
Cultural Humility
Danger of a Single Story, TEDx with Chimamanda Adichie
High Heels, Violins, and a Warning
I am the Son of a Terrorist. Here's How I Chose Peace
Islamaphobia Killed My Brother. Let's End the Hate
The Life Changing Magic of Hanging Out
Lose Your Ego, Find Your Compassion
Peanut Butter, Jelly, and Racism
Legacy Burdens & Ancestral Healing Using Self Compassion
Let's End Ageism
Not All Superheroes Wear Capes - How You Have the Power to Change the World
Race & Privilege: A Social Experiment
Snacks and Punishment
Step Inside the Circle
Systemic Racism Explained
What Does My Headscarf Mean to You?
Why We're Awkward
Online Workshops and Trainings
Racial Equity Institute
Interaction Institute for Social Change
Race Forward
Articles
How to Begin Talking About Race in the Workplace
Your Difficult Questions About Race in America Answered
An Open Letter to Corporate America, Philanthropy, Academia, etc.: What Now?
5 Powerful Ways to Take REAL Action on DEI (Diversity, Equity & Inclusion)
Awake to Woke to Work: Building a Race Equity Culture
Characteristics of White Dominant Culture
Counseling the Polyamorous Client: Implications for Competent Practice
Government Alliance on Race & Equity (GARE): Racial Equity Toolkit: An Opportunity
to Operationalize Equity
Guideline of Care for LGBT Community
How to Be An Inclusive Leader Through a Crisis
Kellogg's "Business Case for Equity" (2018)
Other & Belonging Institute: Heat Map Reveals Racial Disparities in COVID19 By State
Race Explicit Strategies for Workforce Equity in Healthcare and IT
The Role of Senior Leaders in Building a Race Equity Culture
A Talk to Teachers by James Baldwin
The Way You Define Racism May Stop You From Seeing It - So What Definition Do You
Hold?
What the Privileged Poor Can Teach Us
White Privilege is Real - White People Tell Us When They Realized They Had It
Working with Immigrant Origin Clients
WPATH Standards of Care
Your Unconscious Bias Trainings Keep Failing Because You're Not Addressing Systemic
Biases
5 Tips to Being an Effective Ally Working From Home
What Inclusive Leaders Sound Like
Podcasts
Brene with Austin Channing Brown on I'm Still Here: Black Dignity in a World Made
for Whiteness (Unlocking Us)
Brene with Ibram X. Kendi on How to Be Antiracist (Unlocking Us)
Tools
Harvard Implicit Association Test
CSU Learn
Great Grammar in 60 Minutes
Business Writing Bootcamp
Can You Hear Me? How to Connect With People In A Virtual World?
Communicating Your Message for Maximum Impact
Articles
Writing Effective Emails
Effective Email Communication
25 Tips for Perfecting Your Email Etiquette
17 Writing Mistakes That Make Smart People Look Dumb
TED Talks for When You Feel Totally Burned Out (Playlist)
Burnout is Everyone's Problem (Ted Talk)
WorkLife Series with Adam Grant (Ted Talk Archive)
The Power of Full Engagement by Jim Loehr and Tony Schwartz (full book)
The Power of Full Engagement (short video summary)
How to Not Let Pandemic Fatigue Turn Into Pandemic Burnout
Overcoming Burnout Through Finding Purpose & Meaning
When Passion Leads to Burnout
10 Steps to Get You From Burned Out to Purpose Driven
From Shattered Goals to Meaning in Life: Life Crafting in Times of the COVID-19 Pandemic
Finding Personal Meaning During the Pandemic (Fillable PDF)
As Pandemic Still Rages, Online Learners Hungry to Find Purpose, Meaning in Life
7 Tips for Finding Your Purpose in Life
How I'm Finding Purpose and Connection in a Pandemic
Burnout & Caregiving
How to Prevent Caregiver Burnout During the Pandemic
Family Caregiving During Coronavirus
Connection & Compassion
Social isolation and self compassion during COVID-19 (Podcast)
Stuck at home? How to Find Self-Compassion During COVID-19 (Podcast)
Combating Depression During COVID-19 Isolation
Tips for Better Social Health — Even During a Pandemic
Loneliness (podcast)
CSU Learn
Body Language Confidential: Strategic Persuasion Through Body Language
Changing the Conversation: Principles of Conflict Resolution
Communicating Your Message For Maximum Impact
Crafting Leadership Interventions
Leader As Coach
Leadership & the Environment
Maximizing Individual & Team Performance With Less Effort
The 5 Essential Practices of Collective Wisdom
The 7 Habits of Highly Fulfilled People: From Success to Significance
Podcasts
Unlocking Us,
Brené Brown
The Knowledge Project, John Maxwell
Navigating Change, Howard Teibel
The Education of Tomorrow Emerging Today, Howard Teibel & Dr. Nelson Baker
Articles
How to Manage a Stubborn, Defensive, or Defiant Employee
The Surprising Power of Questions
Whiners, Cynics and Bullies: 6 ways to manage them
6 Tips for Leading Through Conflict
How Empathy Mapping Helps when Redeploying Workers
Governor Cuomo Uses This Communication Style, And it Helps Drive His Soaring Approval
This is Cuomo's Moment and it Offers Essential Leadership Lessons
Leadership Never Stops: Six Tips for Carrying On During A Crisis
The Power of Positive Self-Talk When Leading Through Difficult Times
Dr. Saúl Jiménez-Sandoval, President of Fresno State (former Provost)
Dr. Xuanning Fu, Interim Provost
Debbie Astone, Vice President for Administration and Chief Financial Officer
Paula Castadio, Vice President for University Advancement
Dr. Carolyn Coon, Interim Vice President for Student Affairs & Enrollment Management
Dr. Honora Chapman, Interim Dean of the College of Arts & Humanities
Denise Seabert, Dean for the College of Health & Human Services
Dr. Janell Morillo, Associate Vice President for Student Health & Counseling Center
Marylou Mendoza-Miller, Associate Vice President for Human Resources
Malisa Lee, Associate Vice President for Student Affairs & Enrollment Management
Jim Watson, Chief of Police
Chris Fiorentino, Director of the Jan & Bud Richter Center for Community Engagement
Shimel Her Saychou, Lead Coordinator of API and American Indian Programs and Services
for the Cross Cultural and Gender Center and recipient of the 2021 Outstanding Staff
Award
Microsoft Excel 2016 - Basic
Inserting & Manipulating Data (64 min)
Custom & Conditional Formatting (32 min)
Finding, Sorting & Filtering Data (46 min)
Referencing Data (48 min)
Basic Formulas
Customizing Views, Styles and Templates (62 min)
Microsoft Excel 2016 - Intermediate
Creating Custom Visual Effects (55 min)
Working with Data (65 min)
Macros and Advanced Queries ( 71 min)
Pivot Tables and Advanced Charts (52 min)
Share, Review and Collaborate (62 min)
Microsoft Excel 2016 - Advanced
Apps and What If Analysis (47 min)
Power Pivot, Custom Formatting, Fills and Forms (71 min)
Accessibility, Transforming Data and Errors (63 min)
Microsoft Word
Advanced Formatting (47 min)
Creating and Formatting Tables (30 min)
Leveraging Positivity: Bolstering Capacity When Difficult Conversations, Tense Moments
and Unwelcome Change Loom
Positive Atmosphere: Establishing a Positive Work Environment
Positive Atmosphere: How Organizational Learning Drives Positive Change
Influencing Through Positive Leadership
Positive Atmosphere: Establishing an Engaged Workforce
CSU's Got Talent - How to Be Happy at Work: The Power of Purpose, Hope and Friendships
CSU's Got Talent - REACH
The Happy Secret to Better Work
Fresno State's Principles of Community website
PDF of our Principles of Community
Individual & Team Reflection Activity
Add the Principles of Community icon badge to your digital signature (instructions)
We Are Respectful:
CSU Learn
Become a Great Listener (24 min)
Changing the Conversation: Principles of Conflict Resolution (60 min)
Articles
How to Control Your Emotions During a Difficult Conversatio
How to Listen - Best Tip Ever
How to Respond to an Offensive Comment at Work
Why Being Respectful to Your Coworkers is Good for Business
A Mental Trick to Help with Challenging Conversations
To Change Someone’s Mind, Stop Talking and Listen
We Are Kind:
CSU Learn
The 7 Habits of Highly Fulfilled People: Journey from Success to Significance (70
min)
Articles
Ten Rules for (possibly) Succeeding in Academia Through Upward Kindness
The Benefits of Saying Nice Things About Your Colleagues
The Possibility of Being Kind at Work
Brene Brown on the 1 Question You Need to Ask About People You Truly Dislike
The Power of Kindness (Simon Sinek)
Establishing Kindness and Trust in the Workplace
We Are Collaborative:
CSU Learn
Using Active Listening in Workplace Situations (34 min)
Articles
How to Speak Up in a Meeting, and When to Hold Back
The Surprising Power of Questions
An Exercise to Help Your Team Feel More Comfortable with Conflict
Additional Resources
The Leadership Behaviors That Nurture Collaboration (download)
We Are Accountable:
CSU Learn
Conflict Psychology: Seven Fundamentals Cognitive Biases That Create Everyday Conflict
and How to Mitigate Them (64 min)
Master Your Work-Life Impact (64 min)
Articles
When Faced with Conflict, Try an Introspective Approach
Your Emotions at Work Are Contagious
Ten Commandments of Confrontation
6 Tips for Leading Through Conflict
Brene Brown on the 1 Question You Need to Ask About People You Truly Dislike
How to Give Constructive Criticism That Doesn't Offend: 15 Tips From Expert
CSU Learn
Returning to the Workplace - Supporting Employees
Leading in the Post-Pandemic Workplace
Navigating the Post-Pandemic Workplace
Box (website)
Canvas Support (website)
Contact the Technology Services Help Desk (website)
Google Suite Support (website)
Gmail for Web: Using the Calendar Tools (79 min)
Technology Services (website)
Zoom "How To" Guides (website)
Zoom Technical Support (website)
Principles of Supervision (website)
Managing Performance and Developing Direct Reports (website)
Guiding and Organizing the Work (website)
Managing Relationships (website)
Managing Yourself (website)
Performance Management (website)
Guide to One-on-One Meetings (document)
COVID-19: The Workplace Impact - Managing & Maintaining Morale in a New Time
Virtual Facilitation Tips (document)
Customer Service
Interacting with Customers (30 min)
Communicating Effectively With Customers (30 min)
Controlling Conflict, Stress and Time in a Customer Service Environment (32 min)
Dealing With Customer Service Incidents and Complaints (30 min)
Polishing Your Skills for Excellent Customer Service (24 min)
Power Skills
Acting with Diplomacy and Tact (36 min)
Choosing the Right Interpersonal Communication Method to Make Your Point (30 min)
Developing a Growth Mindset (16 min)
Forging Ahead with Perseverance and Resilience (31 min)
Procrastination: Admitting It Is the First Step (20 min)
Time Management: What Gets In the Way and How to Take Control of Your Schedule (1
hr)
Custom Budgeting For Young Adults
(Article)
An Inspiring Discussion with Simon Sinek About Learning Your Why (Article)
Simple Steps to Self-Discovery (Article)
Writing Skills
Business Writing Bootcamp (70 min)
Taking Effective and Professional Notes (20 min)
Warm Up (11 min)
Strength & Stretch #1 (30 min)
Strength & Stretch #2 (25 min)
Strength & Stretch Abs (25 min)
HIIT #1 (20 min)
HIIT #2 (20 min)
HIIT #3 (20 min)
Cool Down (11 min)
Virtual Facilitation Tips
8 Unexpected Benefits of Online Learning for Development (including tips for amplifying
online learning)
Managing Stress & Emotions While Working Remotely
Working Virtually for Meeting Organizers:
CSU Learn
Ways to Lead a Productive and Inclusive Zoom Meeting (2 min)
Facilitating Virtual Collaboration (53 min)
Working Virtually for Team Managers
CSU Learn
Managing Communications in a Virtual Team (6 min)
Facing Virtual Team Challenges (27 min)
Establishing Effective Virtual Teams (30 min)
CSU Managers: Transitioning to Remote Work During COVID-19
Articles
Coaching and Engaging Your Remote Employees Online
How to Manage Newly Remote Teams
Feedback Practices for Employees Working Remotely
Creativity Surge: How to Sustain Energy During a Global Crisis
How to Get People to Actually Participate in Virtual Meetings
Six Factors for Team Effectiveness
E-Book
How to Lead Virtual Teams: Skills to Put Your People First
Working Virtually for Team Members
CSU Learn
Contributing as a Virtual Team Member (18 min)
Ways to Engage as an Effective Zoom Participant (2 min)
Can You Hear Me? How to Connect With People in a Virtual World (57 min)
Take a Deep Breath and Manage Your Stress (22 min)
Managing Workplace Stress (6 min)
Managing Pressure and Stress to Optimize Your Performance (26 min)
Taking Stock of Your Work/Life Balance (22 min)
Staying Balanced in a Shifting World (15 min)
CSU Employees: Transitioning to Remote Work During COVID-19
Articles
Ergonomics Impact: Computer Ergonomics
Top 10 Tips for Employees Working Remotely
Working From Home? 4 Tips for Staying Productive
Other Resources
Being Productive and Focused While Sheltering in Place (podcast)
Technology Services' Checklist for Working Remotely (download)
Working Virtually at Fresno State
Electronic Signatures with
DocuSign
Ergonomics (document)
Alternative Work spaces at Home: Dining Table and Couch (document)
Telecommute Tips: Setting Up A Laptop Workstation (document)
Telecommute Tips: Laptops and Standing Options At Home (document)
Avaya X Communicator
allows you to use your laptop as your phone instead of your personal device. Receive
incoming calls and place outgoing calls reflecting your office number. (
To install, place a work order with Tech Services
here).
Call Express
translates voicemails and sends to your email.
To install, place a work order with Tech Services here
).
CSU Learn
Taking Stock of Your Work/Life Balance (22 min)
Staying Balanced in a Shifting World (15 min)
BBC Ideas - 6 Tips to Improve Your Work/Life Balance (4 min)
The 7 Habits of Highly Fulfilled People: Journey from Success to Significance (71
min)
Take a Deep Breath and Manage Your Stress (22 min)
An Introduction to Mindfulness Meditation (65 min)
Master Your Work-Life Impact (64 min)
Additional Resources
Work Life Balance
Coping With Social Isolation
Communication & Social Distancing
To Cope with Stress, Try learning Something New