വിക്കിപീഡിയ:Volunteer response team - വിക്കിപീഡിയ
ഉള്ളടക്കത്തിലേക്ക് പോവുക
വിക്കിപീഡിയ, ഒരു സ്വതന്ത്ര വിജ്ഞാനകോശം.
"WP:OTRS" redirects here. For the noticeboard where you can ask OTRS volunteers questions, see
Wikipedia:OTRS noticeboard
വിക്കിപീഡിയയുടെ
കർശനമായ ഒരു നയമാണ്
ഈ താളിൽ എഴുതിയിരിക്കുന്നത്.
Shortcuts
WP:VRT
WP:OTRS
ഈ താളിന്റെ രത്നച്ചുരുക്കം:
The volunteer response team handles a range of liaison and assistance tasks across all Wikimedia projects. A
dispute resolution process
exists for any editor querying actions based on an OTRS ticket.
To
contact the volunteer response team
, please see
Wikipedia:Contact us
To
agree to allow your material to be used under an open licence
, see
Wikipedia:Donating copyrighted materials
വിക്കിപീഡിയയുടെ
നയങ്ങൾ
തത്ത്വങ്ങൾ
പഞ്ചസ്തംഭങ്ങൾ
വിക്കിപീഡിയ എന്തൊക്കെയല്ല
എല്ലാ നിയമങ്ങളെയും
അവഗണിക്കുക
തർക്കവിഷയങ്ങൾ
സന്തുലിതമായ കാഴ്ച്ചപ്പാട്
പരിശോധനായോഗ്യത
കണ്ടെത്തലുകൾ അരുത്
ജീവിച്ചിരിക്കുന്ന വ്യക്തികളുടെ
ജീവചരിത്രങ്ങൾ
ലേഖനങ്ങളുടെ നാമകരണം
ഒത്തൊരുമിച്ചുള്ള പ്രവർത്തനം
മര്യാദകൾ
വ്യക്തിപരമായി
ആക്രമിക്കരുത്
ഉപദ്രവം
നിയമപരമായ
ഭീഷണികൾ അരുത്
സമവായം
തർക്കപരിഹാരം
കൂടുതൽ
നയങ്ങളുടെ പട്ടിക
മാർഗ്ഗരേഖകളുടെ പട്ടിക
OTRS volunteer Dashboard (new as of 2016)
The
Volunteer Response Team
is a group of volunteers who answer most email sent to Wikipedia and the
Wikimedia Foundation
. The team uses
Open-source Ticket Request System
("OTRS") software to organize and process the email it receives. OTRS is often used as a short-hand term to refer to the team itself.
The OTRS software provides an organized way for multiple people to categorize and respond to third party emails, so the team can be interpreted as a kind of Wikimedia-wide customer service email team. Volunteers must have an exceptionally good track record on Wikimedia projects, and are required to agree to the
meta:confidentiality agreement for nonpublic information
There are several different email addresses that reach the volunteer team. If you have been advised to "contact OTRS" and were sent here, please read
Wikipedia:Contact us
for further advice, including suggestions for which email address to write to for particular problems as well as other possible ways to resolve your issue.
Team activities
തിരുത്തുക
The volunteer response team receives a wide variety of emails:
questions about Wikipedia and other Wikimedia Foundation projects
grants of license for donated media
reports of article errors
issues about
biographies of living persons
complaints of blatant vandalism
inquiries about re-using text or media
compliments and feedback
information requests
Most requests relating to usual editorial matters are referred to normal on-wiki processes. Volunteers may provide more active assistance for defamation and privacy issues and for requests from the subjects of articles. The volunteer response team also acts as a point of contact for third parties unfamiliar with Wikipedia's editing process, who wish to notify Wikipedia about an article error or concern.
User right (global)
തിരുത്തുക
All editors with access to the OTRS permissions and/or photosubmission queue are given the
global OTRS members
user right. The user right itself includes only the permission to read pages (held by every IP and user account), access
OTRS wiki
and the ability to enable
two-factor authentication
. The user right exists for
an edit filter
which prevents non-OTRS members from adding or removing OTRS permission templates.
Users, tickets and queues
തിരുത്തുക
See
meta:OTRS
for the main page, and a more complete list of queues and publicly listed volunteers
Tickets and queues
തിരുത്തുക
Incoming email requests in Wikimedia's OTRS system are known as
"tickets"
and are identified by a
"ticket number"
. Emails are categorized on arrival by language and type of content to allow for improved service.
Team members are given access to designated categories of email (known as
"queues"
) at the determination of the OTRS administrators. There are two main sets of queues which directly relate to the English Wikipedia:
info-en
, which handles general inquiries sent in the English language, including most copyright issues. This is a general set of queues, so tickets here may be related to any Wikimedia Foundation project in any language.
Permissions
, which handles tickets from copyright holders granting the Wikimedia Foundation permission to reuse text, images, or other media.
The OTRS system is also used by the
Stewards
and the English Wikipedia
Checkuser
and
Oversight
teams to handle incoming requests.
Membership of the volunteer response team
തിരുത്തുക
Team membership is under the direct supervision of the OTRS administrators (themselves approved by the Wikimedia Foundation), to individuals across all projects sufficiently trusted to give courteous and knowledgeable replies. Volunteer team work frequently involves being willing to work on difficult, sensitive, and at times hostile messages sent to Wikimedia; being sensitive to the needs of outsiders; and having exemplary discretion.
The complete list of user accounts on the OTRS system can be found at
Meta-Wiki
. If you have any doubts that an editor who is referencing an OTRS ticket in an edit may not be an OTRS respondent, please feel free to contact one of the OTRS administrators listed below via email to clarify, providing a link to the action which referenced the OTRS ticket in the summary.
New volunteers are welcome to apply at
meta:OTRS/Volunteering
. Other users are also encouraged to comment publicly or privately on applications listed on that page. The OTRS administrators will discuss all applications privately and decide whether to accept or decline the nomination at their own discretion.
List of volunteer response team leaders (OTRS administrators)
തിരുത്തുക
Note: For the complete list of OTRS administrators (including those not active on English-speaking issues) please see
meta:OTRS#Administrators
Emufarmers
email
Mailer
diablo
email
Sphilbrick
email
Privacy and team members on the English Wikipedia
തിരുത്തുക
Team members deal with private information, and the Wikimedia Foundation's privacy policy specifically prohibits release of that information without explicit permission from the original provider of that information. Therefore, when inquiring about a specific OTRS ticket, they may only be able to provide vague information (or no information) to protect the privacy of the individual submitting the request.
Team members must abide by the policies and guidelines of the individual wikis when carrying out tasks on those wikis related to requests received via the OTRS system. Most team actions on the English Wikipedia will be enacted under the
Wikipedia:Copyrights
and
Wikipedia:Biographies of living persons
policies.
Dispute resolution
തിരുത്തുക
Disagreeing with a team-related edit
തിരുത്തുക
The volunteer team requests that you contact the editor responsible prior to reverting. OTRS agents are not above English Wikipedia policies and do not have any specific editorial control. However, the agent may be in possession of confidential information relevant to the action that should not be published in a public forum.
If you disagree with an edit or logged action that you believe may be related to an OTRS ticket, you may initiate
normal editorial review procedures
as you would with any editor. Additionally you have the option to:
Contact the editor who made their change, preferably by email, otherwise on their user talk page. Private correspondence may provide more latitude for the team member to discuss privacy-related issues in confidence.
If you disagree with the resulting view and would like a second opinion you have the following options:
Contact another
OTRS agent
Leave a note on the
OTRS noticeboard
Contact an
OTRS administrator
directly, if necessary. Several OTRS administrators are local to the English Wikipedia.
And again, remember that all actions are subject to Wikipedia guidelines, policies, and practices.
Disagreeing with a user's team membership
തിരുത്തുക
The volunteer response team is a
cross-wiki
effort and acts as a resource for all Wikimedia projects. As such, membership in the volunteer response team is not under the jurisdiction of any one particular Wikimedia wiki, its community, or its Arbitration Committee, but is purely determined by the
OTRS administrators
. Team members are accountable to the OTRS administrators for their actions when using the system. Because the system handles such a wide variety of emails, being sanctioned on one Wikimedia wiki does not automatically terminate users' access to the OTRS system; however, OTRS administrators will look at the underlying reasons for any sanctions to see whether the actions that led to them are incompatible with what is required from a respondent, and come to a consensus decision from that analysis. If you wish to bring any such issue or sanction to the attention of the OTRS administrators, please email one of the administrators
listed above
. If you have concerns about a pending volunteer nomination currently listed at
meta:OTRS/Volunteering
, please leave a comment in the relevant section highlighting the reasons for your concern or speak to an
OTRS admin
See also
തിരുത്തുക
Commons:OTRS
, instructions on how to file a permission letter to use an image freely
Commons:OTRS/Noticeboard
Wikinews:OTRS
meta:OTRS/ml
meta:OTRS/Users
and
meta:OTRS/Personnel
meta:Communications committee
Wikipedia:Declaration of consent for all enquiries
Wikipedia:Donating copyrighted materials
Wikipedia:Requesting copyright permission
Wikipedia:Access to nonpublic information
Template:OTRS topicon
, an icon that members of the Volunteer Response Team can add to their userpage to identify themselves
തി
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" എന്ന താളിൽനിന്ന് ശേഖരിച്ചത്
വർഗ്ഗങ്ങൾ
വിക്കിപീഡിയയുടെ കർശന നയങ്ങൾ
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മറഞ്ഞിരിക്കുന്ന വർഗ്ഗം:
Wikipedia pages with incorrect protection templates
വിക്കിപീഡിയ
Volunteer response team
വിഷയം ചേർക്കുക