వికీపీడియా:Volunteer Response Team - వికీపీడియా

వికీపీడియా:Volunteer Response Team - వికీపీడియా
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వికీపీడియా నుండి
ఈ వ్యాసాన్ని పూర్తిగా
అనువదించి,
తరువాత ఈ మూసను తీసివేయండి. అనువాదం చేయాల్సిన వ్యాస భాగం ఒకవే‌ళ ప్రధాన పేరుబరిలో వున్నట్లయితే పాఠ్యం సవరించు నొక్కినప్పుడు కనబడవచ్చు. అనువాదం పూర్తయినంతవరకు ఎర్రలింకులు లేకుండా చూడాలంటే ప్రస్తుత ఆంగ్ల కూర్పుని, భాషల లింకుల ద్వారా చూడండి
అనువాదకులకు వనరులు
This page documents a
procedural policy
of Wikipedia.
Shortcuts
WP:VRT
WP:OTRS
WP:OTRS
ఈ పేజీ గురించి ఒక్క ముక్కలో:
The volunteer response team handles a range of liaison and assistance tasks across all Wikimedia projects. A
dispute resolution process
exists for any editor querying actions based on an OTRS ticket.
To contact OTRS, please see
Wikipedia:Contact us
OTRS volunteer Dashboard (new as of 2016)
విధానం
Principles
ఐదు మూలస్తంభాలు
ఏది వికీపీడియా కాదు
Ignore all rules
Content standards
తటస్థ దృక్కోణం
నిర్ధారత్వం
మౌలిక పరిశోధనలు నిషిద్ధం
జీవించి ఉన్నవారి చరిత్రలు
Article titles
Working with others
Civility
వ్యక్తిగత దాడులు కూడదు
Harassment
చట్టపరమైన బెదిరింపులు వద్దు
ఏకాభిప్రాయం
Dispute resolution
Directories
విధానాలు, మార్గదర్శకాలు
List of guidelines
Manual of Style contents
"WP:OTRS" redirects here. the noticeboard where you can ask OTRS volunteers questions కొరకు,
Wikipedia:OTRS noticeboard
చూడండి.
Do you have questions about this page? Just put a note on
your talk page
with
{{Help me}}
(including the curly brackets) above it and someone will assist you.
The
Volunteer Response Team
is a group of volunteers who answer most e-mail sent to Wikipedia and the
Wikimedia Foundation
. The team uses
Open-source Ticket Request System
("OTRS") software to organize and process the e-mail that it receives.
The OTRS software provides an organized way for multiple people to categorize and respond to third party e-mails, so the team can be interpreted as a kind of Wikimedia-wide customer service e-mail team. Volunteers must have an exceptionally good track record on Wikimedia projects, and may be required to provide personal identification to the
Wikimedia Foundation
There are several different e-mail addresses that reach the volunteer team. If you have been advised to "contact OTRS" and were sent here, please read
Wikipedia:Contact us
for further advice, including suggestions for which e-mail address to write to for particular problems as well as other possible ways to resolve the issue.
Team activities
మార్చు
The volunteer response team receives a wide variety of emails:
questions about Wikipedia and other Wikimedia Foundation projects
grants of license for donated media
reports of article errors
issues about
biographies of living persons
complaints of blatant vandalism
inquiries about re-using text or media
compliments and feedback
information requests
Most requests relating to usual editorial matters are referred to normal on-wiki processes. Volunteers may provide more active assistance for defamation and privacy issues and for requests from the subjects of articles. The volunteer response team also acts as a point of contact for third parties unfamiliar with Wikipedia's editing process, who wish to notify Wikipedia about an article error or concern.
Users, tickets and queues
మార్చు
See
meta:OTRS
for the main page, and a more complete list of queues and publicly listed volunteers
Tickets and queues
మార్చు
Incoming email requests in Wikimedia's OTRS system are known as
"tickets"
and are identified by a
"ticket number"
. Emails are categorized on arrival by language and type of content to allow for improved service.
Team members are given access to designated categories of email (known as
"queues"
) at the determination of the OTRS administrators. There are three main sets of queues which directly relate to the English Wikipedia:
info-en
, which handles general inquiries sent in the English language, including most copyright issues. This is a general set of queues, so tickets here may be related to any Wikimedia Foundation project in any language.
info-en (Quality)
, a subset of info-en which has a more narrow membership relative to info-en. 'Quality' deals almost exclusively with sensitive tickets from subjects of articles.
Permissions
, which handles tickets from copyright holders granting the Wikimedia Foundation permission to reuse text, images, or other media.
Membership of the volunteer response team
మార్చు
Team membership is under the direct supervision of the OTRS administrators (themselves designated by internal community process and approved by the Wikimedia Foundation), to individuals across all projects sufficiently trusted to give courteous and knowledgeable replies. Volunteer team work frequently involves being willing to work on difficult, sensitive, and at times hostile messages sent to Wikimedia; being sensitive to the needs of outsiders; and having exemplary discretion.
The complete list of user accounts on the OTRS system can be found at
Meta-Wiki
. If you have any doubts that an editor who is referencing an OTRS ticket in an edit may not be an OTRS respondent, please feel free to contact one of the OTRS administrators listed below via e-mail to clarify, providing a link to the action which referenced the OTRS ticket in the summary.
New volunteers are welcome to apply at
meta:OTRS/Volunteering
. Other users are also encouraged to comment publicly or privately on applications listed on that page. The OTRS administrators will discuss all applications privately and decide whether to accept or decline the nomination at their own discretion.
List of volunteer response team leaders (OTRS administrators)
మార్చు
Note: For a list including those administrators not active on English-speaking issues, please see
meta:OTRS#Administrators
Cbrown1023
Daniel
Jredmond
Keegan
Mailer Diablo
Rjd0060
Tiptoety
Privacy and team members on the English Wikipedia
మార్చు
Team members deal with private information, and the Wikimedia Foundation's privacy policy specifically prohibits release of that information without explicit permission from the original provider of that information. Therefore, when inquiring about a specific OTRS ticket, they may only be able to provide vague information (or no information) to protect the privacy of the individual submitting the request.
Team members must abide by the policies and guidelines of the individual wikis when carrying out tasks on those wikis related to requests received via the OTRS system. Most team actions on the English Wikipedia will be enacted under the
Wikipedia:Copyrights
and
Wikipedia:Biographies of living persons
policies, and will have protection from immediate reversion because of this.
Dispute resolution
మార్చు
Disagreeing with a team-related edit
మార్చు
If you disagree with an edit whose summary or log referenced an OTRS ticket, the volunteer team strongly recommends that you contact the editor responsible prior to reverting, as the editor may be in possession of confidential information that should not be published on a public site such as Wikipedia. Doing this initiates the review procedures, which are (in order) as follows:
Contact the editor who made their change, preferably by e-mail. Private correspondence provides slightly more latitude for the team member to discuss privacy-related issues in confidence (which they may otherwise be unable to present for the wider public on-wiki), or on their user talk page.
If you disagree with the resulting view, it is encouraged that you open a
request for comment
on the issue. All Wikipedia edits must be supported by
consensus
; if a consensus exists after a reasonable time period at the RfC to undo the edits made in response to the OTRS ticket, then such edits should naturally be undone. Please note that the material should not be restored until
after
a consensus to support exists at the requests for comment, and that in certain cases full details will not be able to be posted on-wiki. The definition of "reasonable time period" should be more conservative than what would otherwise be expected for such proceedings, and in particular should allow sufficient time for the volunteer(s) in question to provide a statement.
Ultimately, all English Wikipedia-based actions of team volunteers, just like those of all editors, are open to the scrutiny of the
Arbitration Committee
in its role as the final stage of
dispute resolution
on the English Wikipedia and as the body responsible for handling non-public information and privacy related issues on that wiki. If a request for comment is unable to fully resolve the dispute, and the reason for the action includes non-public information, then the Committee should be asked to look at the non-public aspects, before a final decision is made, although the committee itself will not make content decisions.
Disagreeing with a user's team membership
మార్చు
The volunteer response team is a
cross-wiki
effort, and acts as a resource for all Wikimedia projects. As such, membership in the volunteer response team is not under the jurisdiction of any one particular Wikimedia wiki, its community, or its Arbitration Committee, but is purely determined by the
OTRS administrators
. Team members are accountable to the OTRS administrators for their actions when using the system. Because the system handles such a wide variety of e-mails, being sanctioned on one Wikimedia wiki does not automatically terminate users' access to the OTRS system; however, OTRS administrators will look at the underlying reasons for any sanctions to see whether the actions that led to them are incompatible with what is required from a respondent, and come to a consensus decision from that analysis. If you wish to bring any such issue or sanction to the attention of the OTRS administrators, please e-mail one of the administrators listed above. If you have concerns about a pending volunteer nomination currently listed at
meta:OTRS/Volunteering
, please leave a comment in the relevant section highlighting the reasons for your concern or speak to an
OTRS admin
See also
మార్చు
Wikipedia:OTRS noticeboard
Category:OTRS templates
Commons:OTRS
, instructions on how to file a permission letter to use an image freely
Commons:OTRS/Noticeboard
Wikinews:OTRS
meta:OTRS
meta:OTRS/Users
and
meta:OTRS/Personnel‎
meta:Communications committee
Wikipedia:Declaration of consent for all enquiries
Wikipedia:Donating copyrighted materials
Wikipedia:Requesting copyright permission
Wikipedia:Identification
Template:OTRS topicon
, an icon that members of the Volunteer Response Team can add to their userpage to identify themselves
Customer Service in Wikipedia – OTRS (2009)
. Video recording of an informal workshop with Cary Bass (
User:Bastique
), the Wikimedia Foundation's Volunteer Coordinator, from the
2009 Wiki–Conference
in New York. 33m 2s (91Mb),
Ogg Theora
formatted.
" నుండి వెలికితీశారు
వర్గాలు
Wikipedia policies
Wikipedia OTRS
WMF-COM
Wikipedia procedural policies
Wikipedia service teams
దాచిన వర్గం:
Wikipedia pages with incorrect protection templates
వికీపీడియా
Volunteer Response Team
విషయాన్ని చేర్చు