…process. This process is doubly collaborative in user-generated systems such as Wikimedia, where online help is under constant revision, positioning users as au- thors and editors of crowd-sourced documentation. If technical and professional Foreword xv communication seems more f…
…ord sessions. E-learning and training No special e-Learning tools are used, but Wikis are seen as a very good tool to communicate with the developers, “because I can just type in a load of stuff just off the top of my head” and at the same time it functions as a documentation too…