William Paterson University - Information Technology's Wiki
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Welcome to the ITwiki
William Paterson University's
public technology documentation repository.
New Features & Changes with
Windows 11
See what's new and updated with Microsoft's latest version of Windows.
Protect your WP account with Duo
Multifactor Authentication
Multifactor Authentication
is required for employee accounts, and strongly encouraged for all students.
About
The IT Wiki houses technical documentation, how-tos, and step-by-step instructions related to a wide variety of technology services offered by
William Paterson University
. Many articles include easy to follow screenshots, pictures, and videos to illustrate instructions. Have a question or need assistance?
Submit a Help Desk Ticket
IT Resources for Students/Faculty/Staff
Looking for an overview of
IT Resources
or
Resources for Working Remotely
? We put together an
IT Resources
and a
summary of technology resources available for students, faculty, and staff
as they continue their education and/or work remotely.
Find more information at
Remote Technology Resources
For employees looking for an overview of available resources for remote work, visit
Resources for Working Remotely
to learn about tools that can help you accomplish your work from home, in addition to the
IT Resources
list.
If looking for access to U and K drive, please review the above articles, specifically
Resources for Working Remotely
Need software on a University imaged laptop? When connected via
VPN
you can get software from either the
Windows Software Center
or the
Mac Managed Software Center
Services
User Services
IT Policies
Resources for Working Remotely
IT Resources
Student Laptop Recommendations
WPUNJ Account and Email Information
Email Account Types
Microsoft Office 365
Email - Online Archive for Employee Accounts
Multifactor Authentication
Universal Prompt
Passwords
Preferred Name Information
Web Help Desk - How to create a ticket
Emergency Notifications
Phone and Voicemail System Instructions
Avaya Voicemail
Announcements - Campus wide
Clearing Your Browser Cache
Mobile
Mobile Apps
All Articles
Campus Computer Resources
Computer Lab Availability - Library, Atrium, Ben Shahn, Power Arts, Science East, 1600 Valley Road
Software Center
Mac OS Managed Software Center
Software Guides
Windows 11
Apple Mac/iOS Articles
Online Collaboration Platforms
Microsoft Teams
Webex all in one app
Webex Roomkits
Zoom
Bitlocker
MS Office and Adobe CC for faculty and staff personal use
Network storage
(U drive, K drive)
Microsoft Teams
Campus Printing Resources
Printing to Pharos Uniprint Student Printers
Print Shop and WebCRD
Xerox
Classroom Technology Support and Lending Services
Classroom Technology Support and Lending Services
Classroom Technology Support
3D Printing
Immersive Technology Suite
Audio-Visual Design and Production
Active Learning Classrooms
Solstice Pods
Streaming Media
Video Conferencing Services
Qualtrics
Wacom
Broadcast, Production & Support
YuJa
(Replaced Illumira/NJVid)
Event Video Recording
Search Committee Interviews
Center for Teaching with Technology
Center for Teaching with Technology
Blackboard
Blackboard Ultra
Blackboard - Faculty
Blackboard - Students
Bb Mobile Learn
Collaborate Web Conferencing
New Faculty Technology Orientation
Respondus Lockdown Browser and Monitor
Course Evaluations
Course Evaluations Open and Close Instructions
Enterprise Network & Systems Services
Network Services
Wi-Fi
Wired
Sponsored Guests, Guest Wireless
Eduroam
Game Consoles and Other Devices
Resnet
VPN Remote Access
Enterprise Information Services
DotCMS
WP Connect
Banner Faculty & Advisor Class List
Faculty Load Module
25Live
Hours of Operation
You may contact Information Technology by
submitting a ticket
, or calling our Helpdesk 973-720-4357.
Regular Workday Schedule
Monday–Thursday: 8:30AM-10:00PM
Friday: 8:30AM-6:00PM
Saturday: 9:00AM-5:00PM
Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)
Support Locations
In-person Helpdesk Technology Support is located in the following locations:
Cheng Library Instruction & Research Technology Suite
1600 Valley Road Room G061
Feedback
Request an article, notify us of an error, or send a note by
creating a ticket
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